BMW of Tallahassee

Today I took my vehicle in for break pad replacement and didn't know what to expect due to the noise they were making. As I arrived at the dealership, Michael greeted me and asked me questions related to th didn't know what to expect due to the noise they were making. As I arrived at the dealership, Michael greeted me and asked me questions related to the vehicle problems, afterwards informed me of what steps I should take in order to take care of the problem, provided an estimate of both the diagnostic and the repair procedure. His customer service skills are superb and due to that he was able to help me in every required aspect. Great guy to work with overall! More

Michael helped me get in and out quickly and without any hassles. And he kept me informed about what was going on with my vehicle, which I really appreciate. hassles. And he kept me informed about what was going on with my vehicle, which I really appreciate. More

It’s not often that a car-buying experience is worth writing about, but on this occasion I do feel it is warranted. My wife and I had been shopping for a pre-owned car. We knew we wanted another BMW, writing about, but on this occasion I do feel it is warranted. My wife and I had been shopping for a pre-owned car. We knew we wanted another BMW, and had looked extensively online. There were a couple of cars we liked around Jacksonville and St. Augustine, 2 of which we tried to buy but were treated so poorly that the transaction ended rather abruptly with us vowing to never step foot back upon the lot of either dealership! (It’s worth mentioning that neither of the aforementioned dealerships were BMW Centers.) Growing increasingly frustrated with the selection and service we received locally, we expanded our search. It was then that we found a very appealing 2005 BMW 545i- a rare car equipped with the 6-speed manual transmission and the Sport package- at Capital Eurocars in Tallahassee. In spite of the fact it was nearly a 3-hour drive, I called the Internet Sales Director listed in the AutoTrader ad and it was then that I first met Michiel Stephens. I asked Michiel to check the car out thoroughly and to let me know if there was anything about it that could not be seen in the pictures provided. He did a thorough walk-around of the car and called me back to report that there was nothing more than the normal signs of use on a 6-yr old car. I committed to buy the car that afternoon, and made arrangements to drive from St. Augustine to Tallahassee to pick it up the coming Saturday afternoon. Upon arrival at Capital BMW, I sought out Michiel and he threw me the keys to go drive the car. How refreshing it was to be able to drive the car with my wife and kids without anyone else present! The car was as described, but, disappointingly, it did not drive 100% as it should- there was a vibration present above 40 mph that was unacceptable. I returned to the dealership and then drove the car with Michiel and he immediately said he was sorry and refused to further discuss sale of the car in its present state. I appreciated his candor, and told him that I was still interested in the car if/when they could get it fixed. Michiel was genuinely embarrassed over what had happened, apologized profusely, and insisted on filling the tank in my car before allowing us to return home. Michiel maintained good communication over the next couple of days, keeping me up to date with what was going on with the car. As it turns out, the car had a bent wheel. Capital Eurocars had the bent wheel professionally straightened, performed a 4-wheel alignment on the car, and Michiel then drove all the way from Tallahassee to St. Augustine to deliver the car to me personally! So, all in all, my wife and I were abundantly pleased with our buying experience at Capital BMW. Everything was not perfect initially, but this dealership and especially Michiel Stephens went out of their way to make it perfect in the end and to deliver as-promised. Needless to say, in a world where mediocrity is far too often the norm, Capital Eurocars and Michiel Stephens exceeded our expectations at every opportunity. More

When I went to Capital Eurocars, I had a pretty good idea what I was looking for, but I had not firmly committed to one specific vehicle. Michiel Stephens was my salesman, and he did a great job. Not only what I was looking for, but I had not firmly committed to one specific vehicle. Michiel Stephens was my salesman, and he did a great job. Not only did he do the things that you would expect a dealership to do, such as test drive, explanation of various models, etc., but most importantly, he listened to what I wanted. He didn't just hear what I was saying and go off in a different direction - he took the time to figure out what it would take to make me close the deal. Capital Eurocars is my hometown BMW dealer, but there are plenty of other dealers around, so I didn't feel as if I had to get the car from Capital. Michiel made the difference. He worked up quotes on several cars, came up with a deal I could live with, and got me in my new car. It only took about a day from the time I first set foot on the lot to the time I drove home with my new car - and Michiel did this even though he had jury duty in the meantime. Would I have done business with Capital if I had a salesman other than Michiel? There's no way to know for sure. However, what I know for sure is that Michiel was the main reason I signed on the proverbial dotted line. The facilities are comfortable, and the folks there are very friendly. It was a positive experience for me, and I look forward to more in the future. More