BMW of Tallahassee

My wife decided it was time for a new vehicle since the warranty had expired on her BMW 328i, so she started looking around at a lot of different makes and models. She just wanted something a little bigge warranty had expired on her BMW 328i, so she started looking around at a lot of different makes and models. She just wanted something a little bigger. After all was said-and-done she gravitated back to BMW and headed off to Capital BMW to see what they had, after looking several times on the BMW USA website and all the new models and general pricing. We've been there several times in the past getting routine service on her 328i and were very happy with the service. She showed up and started looking around and was helped by Michiel Stephens. He asked a lot of questions about what she was looking for in a new vehicle and steered her away from vehicles she probably wouldn't be happy with and to the one she fell in love with - a 2013 X3 xDrive 28i with the options she got so used to from her car, plus a lot of new ones. The easy part was over so on to the hard part - price and payments. She gave Michiel the payment limit, which was basically what we were paying for her current car, and headed back to work to let him "work the numbers". Shortly after she got back he contacted her with the initial numbers and ... bingo ... he actually got the payment to a few bucks less than what we were currently paying ! A win-win in our book. We then went to see the Finance Manager, which I was initially kind of dreading since I've dealt with so many in the past. Usually they give you a "hard sell" on other things to add to your purchase; extended warranty, tire warranty, and many more, and kind of make you feel guilty if you don't get them. This was not the case at all ! He did tell us what was available and applied no pressure or "reasons why we had to get them" if we said No. A rarity in the new car buying process. Needless to say, my wife was in her new X3 that evening with all paperwork done. Michiel even went the extra mile to get us another discount since I was a veteran. A discount I would have never known existed. Kudos. Sale complete, papers signed, but it didn't stop there. Michiel then took us around to meet folks and show us all the different departments in the dealership. After that he took us out to our new X3 and explained/showed us all the new features that we didn't have before, what they did, and how to operate them all before we headed off the lot. Overall a true A+ experience. No sales pressure and an Associate that's willing to go above and beyond. Both before, during, and after the sale. Many thanks Michiel ! More

This is the second BMW we have purchased from Captial BMW and we would highly recommend them. Ryan Kukulka is a fantastic sales preson, detail oriented, not pushy, overall great experience, again! He did and we would highly recommend them. Ryan Kukulka is a fantastic sales preson, detail oriented, not pushy, overall great experience, again! He did everything he said he would including a big red bow on the new X6! Thanks again for a greae experience! More

Not very enthusiastic or friendly. Seems like he hates his job. Made it seem like I was making him do work he wasn't supposed to. Maybe I caught him on a bad day. Tech also forgot to put a couple vacu his job. Made it seem like I was making him do work he wasn't supposed to. Maybe I caught him on a bad day. Tech also forgot to put a couple vacuum lines back correctly and caused some power issues. The detailer marred up my polished wheels as well, even after I requested no one detail it. Update: Joe Gruen addressed all my concerns and rectified my situation. Very pleased with how he dealt with everything in a timely manner. Thank you More

This was my second BMW purchased from Capital Eurocars. I worked with Mr. Stephens, who I reached after receiving an e-mail alerting me to a sale that may interest me. Once I spoke with Mr. Stephens, he prom worked with Mr. Stephens, who I reached after receiving an e-mail alerting me to a sale that may interest me. Once I spoke with Mr. Stephens, he promptly sent me information(including pricing) on two vehicles that met my specifications. After coming in the next day, I was allowed to drive around in the vehicle I chose while he finished with another customer. Mr. Stephens called me after two hours and told me the deal that I requested was done and all I had to do was come back and pick up the vehicle and sign paperwork. The process of dealing with financing with BMW was perfect. The paperwork was done promptly and I drove away in a vehicle that I love, with customer service that lives up to the standard I expect from BMW. From the service department, to the sales staff, to the financing department, it is a professional, low stress, high-quality experience. i highly recommend Mr. Stephens as a sales professional. as well, if you are fortunate enough to have Ian Wyre as your service consultant, you will be pleased at the attention to detail he provides, along with the top level service provided in the service department. More

Dealing with Ryan was a pleasure! He is knowledgeable, consultative and very professional. My buying experience was excellent.The pre-loved vehicle that I purchased is in showroom condition and Ryan spent consultative and very professional. My buying experience was excellent.The pre-loved vehicle that I purchased is in showroom condition and Ryan spent time familiarizing me with the features. Betty O'Brien More

Outstanding. I called him because I saw a car I liked on cars.com and he made me a great deal, and delivered it about 400 miles away. He took care of every detail including my out of state paperwork. Best cars.com and he made me a great deal, and delivered it about 400 miles away. He took care of every detail including my out of state paperwork. Best experience I have ever had leasing a new car and I have been doing this a long time, including in big and small markets. Great job!! I highly recommend him. More

This is my second time using Mr. Michiel Stephes for purchasing my car. I met Mr. Stephens about 3 years ago. At that time I wanted to purchase a 335i BMW. I requested a brochure. He was nice to give me purchasing my car. I met Mr. Stephens about 3 years ago. At that time I wanted to purchase a 335i BMW. I requested a brochure. He was nice to give me a hard back. He informed me of the benefits of the 335i and gave me time to research the car. Upon my return, I requested him to assist me and I drove the car. I was very pleased with it. Presently, I just purchased the 535i BMW for more room. Mr. Stephens found the right car for me, my color and style. Mr. Stephens has a grand personality, he is genuine and sincere which is what drew me to buy my car in Tallahassee, Florida. I would recommend Mr. Stephens to anyone interested in purchasing a new or used car. He has proven to me that he can be trusted and is an excellent salesman! Sincerely, Delores Dean, Ph.D. More

This is my second time purchasing a car from Mr. Michiel Stephens. He made the buying experience a very easy one. He also made sure that I was involved with every step of the purchasing process. I highly r Stephens. He made the buying experience a very easy one. He also made sure that I was involved with every step of the purchasing process. I highly recommend Mr. Stephens for anyone who needs to purchase a car. He will make sure that you feel comfortable with the purchase that you are about to make. Thanks, Mr. Mike! More

My overall experience has been great with everyone at this dealership. Especially Joe Gruen in service and Ryan Kukulka in sales. I have enjoyed the assistance of Ian Wyre and look forward to purchasin this dealership. Especially Joe Gruen in service and Ryan Kukulka in sales. I have enjoyed the assistance of Ian Wyre and look forward to purchasing and servicing my car in years to come. Prompt attention to my complaints, and quality work, is the rule not the exception. They deserve the best rating possible. More

Mike Stevens did it again. I bought my last car from Mike in 2004. He once again exceeded all expectations. He was well-informed, enthusiastic, friendly, and resposive in our dealings. looking forward to our in 2004. He once again exceeded all expectations. He was well-informed, enthusiastic, friendly, and resposive in our dealings. looking forward to our next meeting in 2020... More