Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

BMW of Tallahassee

Tallahassee, FL

Overview
Employees
Reviews
Vehicles
4.9
1,220 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
Contact Dealership
View Awards

1485 Capital Circle NW

Tallahassee, FL

32303

Directions

By Type

Showing 1,220 reviews

October 04, 2022

Excellent and attentive service. Always considers what's best from the customer experience and never insists on optional repairs. More

by john.robertson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2022 -

BMW of Tallahassee responded

John, Thank you so much for your excellent review! We are happy to hear that our team could provide you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 03, 2022

My BMW was sent to Capital BMW of Tallahassee for a service/warranty work. We had to call the dealership multiple times just to get a status check on our vehicle with NO call back. Finally we reached s More

by Willneel3x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jessica Carbaugh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2022 -

BMW of Tallahassee responded

Will, We appreciate your review and can assure you that no one here is a criminal, nor was there any intent to steal your car. We called you to explain what happened, but you haven’t returned our call. The following describes what took place. The vehicle was towed in at night, and the keys were dropped in the early bird box, but the early bird envelope did not have your contact information or instructions on what service was needed. When we searched the vehicle, the registration had your wife’s name, but the BMW system had Sixt Rental as the owner. I called Sixt rental and asked what the vehicle needed. They stated that a customer had dropped it off and they would send a transport to pick it up. When you called to check on your vehicle status, we were able to retrieve your contact info and called your wife when the vehicle was complete. Unfortunately, at that time, I was out of town and did not know about your phone call, so I did not make the call to Sixt Rental to stop the arrival of the transport. About ten minutes before she arrived, the transport from Sixt rental brought us the title information, listing them as owner, and a hold harmless statement to pick the vehicle up. When your wife arrived to pick up the vehicle, the service advisor saw what was happening and stopped the transport. We called Sixt rental to straighten everything out and had to go way up the supervisory chain to verify it was no longer their vehicle and that they were mistaken. The vehicle was sold to a party in Orlando and then sold to you. The history report was never changed in BMW from Sixt rental because a BMW dealership did not sell it. Sixt Rental had a certificate of title showing they were the vehicle owners, which needed to be updated, but they were finally able to verify they were no longer the owners after we contacted a knowledgeable supervisor. Unfortunately, the perfect storm. Never anything intentional. After talking to your wife, we noticed one of the reviews you posted was removed, and we thank you for that. Unfortunately, there are still some reviews that remain active. If you would like to discuss this further, please don’t hesitate to return our call. Sincerely, Joe Gruen, Service Director

October 02, 2022

We had the best service. Kevin was knowledgeable and very helpful! Great experience! I have never owned a BMW. I am very excited with our new purchase! More

by Ellen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Commissiong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2022 -

BMW of Tallahassee responded

Ellen, Thank you so much for your excellent review! We greatly appreciate the opportunity to work with you, and we are so glad that Kevin took great care of you. Our customers' satisfaction means so much to us. We warmly congratulate you on your new BMW- on behalf of the entire team!

October 02, 2022

Kevin was very helpful throughout the process of purchasing the new car. His knowledge of cars and passion shines through all the wonderful advise he has to offer. He made the entire process seamles More

by zohha alam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Commissiong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2022 -

BMW of Tallahassee responded

Thank you so much for your positive review! We are so glad that Kevin could provide you with a smooth, 5-star experience. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

October 02, 2022

Ian Wyre was great in delivering service. The car was ready when he said it would be with all service work done. The wash and vacuum approached the quality of a complete detail job. More

by meigs3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2022 -

BMW of Tallahassee responded

Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are glad that Ian provided you with nothing less. We hope to see you again the next time your vehicle is ready for service. Safe travels!

September 30, 2022

The customer service was amazing, they made sure I was accommodated with transportation while service were completed on my vehicle. More

by robinson_porshia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Devaney
Report | Print
Sep 30, 2022 -

BMW of Tallahassee responded

Thank you so much for your positive review! We are happy to hear that our team could provide you with top-notch service during your recent visit. It is our pleasure to serve you, and we hope to see you again the next time your vehicle is ready for service. Safe travels!

September 29, 2022

I am going to the Capital Euro cars for last 10 years for all the service. Mr.Ian Wyre is amazing. He is very knowledgeable & very helpful. All the time he explain it very clearly. Thank you so much. More

by Anishamail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2022 -

BMW of Tallahassee responded

Thank you so much for your wonderful review! We are honored that you continue to confide in us with your automotive needs, and we are so glad that Ian consistently provides you with thorough and efficient service. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!

September 28, 2022

Capital Eurocars and Michael made the purchase of my new BMW X5 seamless. No haggling or pressure! They won me back to BMW. Thank you! More

by littlecatsfeet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Tizzani
Report | Print
Sep 29, 2022 -

BMW of Tallahassee responded

Thank you for your positive review! We are so glad that Michael and the team could provide you with a smooth, 5-star experience. We greatly appreciate the opportunity to work with you. Congratulations on your new BMW! We wish you the safest of travels- on behalf of the entire team.

September 28, 2022

Kris was very informative! He assisted me throughout my oil change and made it very easy to schedule my next recommended service! More

by JenniferVergara97
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Devaney
Report | Print
Sep 29, 2022 -

BMW of Tallahassee responded

Jennifer, Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are glad that Kris provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

September 28, 2022

I did not buy my BMW from this dealer, but they took care of me like I did when I had an urgent service need for my vehicle while visiting Tallahassee. I am very appreciative of their friendliness and custo More

by RRICKETTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Carbaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2022 -

BMW of Tallahassee responded

Thank you for taking the time to leave us this 5-star review! We are so glad that our team could provide you with the quality service that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. We wish you safe travels and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with.

1
...
10
11
12
...
122