BMW of Springfield

BEYOND terrible experience on my service! Terrible experience on my service. Had an appointment for a two hour service with a loaner car so I went with my in laws, my one year old baby and wif Terrible experience on my service. Had an appointment for a two hour service with a loaner car so I went with my in laws, my one year old baby and wife. I got there and realized i don't have a license with me so I asked my father in law to present his to get the loaner and the service guy says ok. after they call me and a Girl which I can’t remember the name was at the desk for the loaner car and says I can't get the loaner because it has to be the person on the insurance of the original car. They offer a shuttle to take us somewhere, which were going to have breakfast while we waited and the person from the shuttle says they have to go somewhere far to bring other people first and that it was going to be a while so if I would prefer to go to a "deli" close by, I told him "NO" of course and payed my own Uber to the place we waned to go. while we were eating about 2 hours after we left the car we call the dealership and ask for information on the car's progress, they say they'll call us in 10 to 15 minutes. 45 minutes after I had to call back and was told to wait so was placed on hold for over 10 minutes until someone answered back and asked "HOW CAN I HELP YOU' and no idea what i was placed on hold for almos 15 minutes for and asks to wait again! I said i was put on hold just like this and was waiting almost 15 minutes so the person says that needs me to hold anyways, so I wait again, now the service person tells me the car needed to stay until next day and I explained i was staying to eat on the area to wait for the car because they said it was only 2 hours wait; he didn't know what to say and said to hold again and see what they could do. By that time i already had asked for another Uber to get back to the dealership. The guy tells me they could rent a car for me, and i said that they said previously that they couldn't do anything because of the license issue but he said it was ok, So why didn't they do that from the beginning and saved me a bunch of time and money on Ubers etc. Something worth mentioning is that from the beginning the girl at the desk on the loaner section looked like she couldn't care less and had no intention on helping which I confirmed when they offered a rental after and she had said there was nothing they could do in the beginning. when i got back i told her that they could have done that from the beginning and for more confirmation she stood quiet and couldn’t say anything. after I told the same to the service guy and he said he didn't know anything. Nobody there knew anything then over there because they didnt even know what service or waiting time was required. This time out of nowhere they had two shuttles to take us. When we get to the rental place from all the issue stress and coming back and forth with the license my father in law couldn't find it and had lost it at some point in the whole problem, I ended up having to pay another Uber all the way from the rental place to Jersey City where my father in law had his car. What a nightmare! But it didn't end there, they ca us the next day and said the car is ready, I go there and when i pick up the car i put the navigation and realize something wasn't righ, when i get home i start checking and it was all disconfigured, not even the phone button on the wheel was working, So I call them AGAIN and they tell me i need to go back there, i tell them I just left the place if they could get me a technician and navegate me through it maybe its simple, and they say no, that i had to go there, two different people I talk to tell me the same but I had to be at work at that point! I cancel and go back there and the technician says "you only had to hold teh volume button for 10 seconds to reset the infotainment", I clearly asked The lady on the phone to ask a technician because it could be a simple fix, and of course it was. I'm leaving again and proceed to make a call and press the phone button, it wasn't working still..... AGAIN go back in and they say they need to reconfigure the car and needed to leave it!! two seconds after it was in for the second time! they don’t check on their work at all!???! they give me a loaner this time and this was a friday which is terribly busy at my job and I was loosing money, they tell me that the car will be ready Monday so make arrangements accordingly. next day they call and say the car is ready and need to pick it up, I say i'm at work and its very busy, I don't get out until 6, they say they close at 5 and if i dont pick it up they charge by the day for the loaner, again had lo leave work and pick it up. in conclusion they were terribly unprofessional, made me loose money, crazy amounts of time and made everything terrible for me and my family that they and the days after. TERRIBLE! More

AMAZING DEALERSHIP I just wish to tell everyone what a special day today was. The dealership was the best experience I had purchasing my new X3, and I have had 7. Gene I just wish to tell everyone what a special day today was. The dealership was the best experience I had purchasing my new X3, and I have had 7. Gene Mosco and Steve Burak made me feel special, they were amazing along with the rest of the staff. Gene and Steve went ABOVE and BEYOND finding the colors that I wanted!! I totally felt like family. I recommend anyone looking for there BMW to BMW of Springfield, it worth the trip from anywhere. :-) More

Great Buying Experience Everyone was helpful. Tommy, our salesman spent most of the day with us. There was no pressure, and we got the deal we wanted. This is our second BMW Everyone was helpful. Tommy, our salesman spent most of the day with us. There was no pressure, and we got the deal we wanted. This is our second BMW from them. Happy with both sales and service. More

Racism Girls at service desk talked so bad about us and whispered bad things about me and my wife the entire time we was there I will never come there again. Girls at service desk talked so bad about us and whispered bad things about me and my wife the entire time we was there I will never come there again. More

Don't Waste Your time !! I purchased a car from this dealership when they were under the JMK name. Boy has the experience changed. I spoke to Nick, on a very specific request, I purchased a car from this dealership when they were under the JMK name. Boy has the experience changed. I spoke to Nick, on a very specific request, he was supposed to email me info, and after a few hours, I had to call back asking for a manager in order to get a response. I gave the benefit of the doubt, until I sent an email without any response. The tri-state area is an open field of BMW dealerships, please do not waste my time. I was also told I can lease a 2018 model, when indeed you cannot. I was also promised a callback from a manager in 20 min and that never happened, BMW AG take note!!! More

LOW BALLING, BAIT AND SWITCH Please AVOID this BMW dealer at all cost. LOW BALLING, BAIT AND SWITCH. Me and my family just went there to buy a new 2019 BMW X3. We already AGREE on Please AVOID this BMW dealer at all cost. LOW BALLING, BAIT AND SWITCH. Me and my family just went there to buy a new 2019 BMW X3. We already AGREE on OTD price through email. However, when we are in there, the dealer Bryant Bustemente show us a 300 mileage x3 car and said it's a new car. We ask if there's a new one with lower mileage and then he shows us a new one with the same exact features. After that, we are good to buy but then he increase the price, different from email price, and said it's his mistake and computer mistake when sending the email. At this time, we are not stupid. We are unhappy and assumes this stupid dealership never commit to his promise and lie to consumers. More

Salesperson Couldn’t Care Less Three years ago we leased a car from Springfield BMW. It was our 4th BMW lease but the first from Springfield. Several months before the end of the Three years ago we leased a car from Springfield BMW. It was our 4th BMW lease but the first from Springfield. Several months before the end of the current lease we started receiving letters in the mail about getting a new lease. We contacted the salesperson who leased us the last car but he never returned our call after we left a message. We left a second message but again no call back. We finally sent an email several days later but unfortunately still no response. I guess he made enough money last month that he didn’t need my money. We called an got another salesperson but he couldn’t find anything and also did not follow through. We eventually went to Park Avenue BMW and entered into another lease since they worked hard to please the customer. More

The worst experience in my life!! My husband and I were in the market for my first luxury car. We decided to go to our local BMW in Springfield, NJ. After we spend a hold day with the My husband and I were in the market for my first luxury car. We decided to go to our local BMW in Springfield, NJ. After we spend a hold day with the salesperson. The finance guy Ty made us feel very unhappy and that our money was not good enough. Horrible service!! A coworker highly recommended Mr. Ernesto Motta from BMW of Tenafly. Mr. Motta was amazing he worked with us. He was very professional and friendly he made us feel comfortable by asking the right questions and listening to what we were looking for. He made sure we had the right deal. There are no words as to how thankful and blessed we feel for meeting Ernesto and the personal that made our experience a wonderful one. Thank you Mr. Motta for our New ride we love it!! More

Amazing service from sales and service I recently bought my second car from BMW of Springfield. They have always treated me amazingly. My first car was a base model so not all the expensive I recently bought my second car from BMW of Springfield. They have always treated me amazingly. My first car was a base model so not all the expensive while my second car is a M car and the expensive has been the same throw out. They really know how to give red carpet treatment More

BEST SALES AGENT I HAVE MET IN A LONG TIME The BMW X6 is my first ever luxury car and I was not sure if I wanted to spend a lot of money. I was running from dealership to dealership for over a The BMW X6 is my first ever luxury car and I was not sure if I wanted to spend a lot of money. I was running from dealership to dealership for over a month now and was either unhappy with the service or they could not find the perfect car for me. Then i met with Charles AmadI, very professional and friendly he made me feel comfortable by asking the right questions and listening to what I was really looking for. There are no words as to how awesome this employee really is. He showed me the first X6 and I was in love with it, from prices aND looKS etc........ If I had to buy another car I would contact this dealership and definitely ask for Mr. AmadI a hundred times over. Thank you Mr. AmadI I love my new ride A big thank you to Ty in finance also for not trying to sell any me any warranty I did not need. More