BMW of Springfield

I would like to commend my Sales Consultant, Christian Mendez, in particular. He absolutely embodies Integrity, absolute commitment to Customer Satisfaction, extremely knowledgeable and Professional. I Mendez, in particular. He absolutely embodies Integrity, absolute commitment to Customer Satisfaction, extremely knowledgeable and Professional. I have now purchased 2 M Series BMW's from Christian, and it is an absolute pleasure, and can attest, as many of you can imagine, is not the norm in the Car Sales Business. Christian makes the purchase experience as easy, while being cumulative, and most important, is not a "game player" that you will typically find at other Dealerships. They don't throw non-competitive numbers out there at first and you have to play that game for 3 rounds or so. Integrity and value is what you are going to get from the start. Christian is honest, totally fair from the start, and a straight shooter. There is no reason to go elsewhere and "waste" time with fooling around with numbers, someone who doesn't know the vehicle in and out, etc.. Again, his sincerity and integrity is second to none. I also had the pleasure of meeting the General Manager, Michael, who couldn't be accommodating enough. My limited experience with the Sales Department has been truly seamless and excellent. Again, my highest commendation to Christian, and I highly recommend that you go visit Christian first if you are ever in the Market to purchase or lease a BMW. I assure you, you will be extremely satisfied, and will need no further research or any other home. More

I just got my new 2021 BMW X3 from BMW of Springfield NJ.Exellent experience!My sales person Linnea Swenson made the whole process smooth and easy.5 star service! NJ.Exellent experience!My sales person Linnea Swenson made the whole process smooth and easy.5 star service! More

I am a repeat customer and my latest purchase of an 2021 X5 was again a nice an easy transaction. Steve Burak and David Chais were super nice, knowledgeable, resulting in a hassle free lease finance experi X5 was again a nice an easy transaction. Steve Burak and David Chais were super nice, knowledgeable, resulting in a hassle free lease finance experience at a fair price. Will definitely come back with my next BMW purchase when my lease expires. Thanks More

I had a great experience buying a new BMW from Zack Cucolo at BMW of Springfield. He was courteous and knowledgeable and made the experience pleasant. No pressure whatsoever. Additionally, he had t Cucolo at BMW of Springfield. He was courteous and knowledgeable and made the experience pleasant. No pressure whatsoever. Additionally, he had the paperwork ready for me upon pick up so there were no delays. His colleague Matt B did a great job showing us all the technicals about the car and he was equally impressive. I wouldn't hesitate buying from them again. John L. Summit More

Ryan was truly an amazing person to work with, he was responsive and friendly. He took his time to answer all my questions, I visited a few dealerships, Ryan was one of the best I've encountered, he responsive and friendly. He took his time to answer all my questions, I visited a few dealerships, Ryan was one of the best I've encountered, he makes the whole buying experience quick and easy, he never pressures you, and followed up promptly. Please give Ryan a call if you are looking to purchase a BMW. More

I was hesitant after the negative reviews on here. They don't seem to align with other review sites?? I had a really good experience at BMW of Springfield. I'll start with the opportunities. The dealersh don't seem to align with other review sites?? I had a really good experience at BMW of Springfield. I'll start with the opportunities. The dealership could be a little nicer, I've been in nicer Acura dealerships. You don't get a very luxury feeling there and aren't treated as such - not that I was treated poorly, I guess I just had higher expectations given the price point. They make you wait around a lot. Wait for a test drive, wait to talk to someone, wait for finance, wait for Genius. They weren't very busy so I wasn't sure what all the waiting was for. Where I felt they excelled was on everything else. The salesman I worked with, Ray, was very easy to work with. I know better than to think the process is transparent but as best he could he was open. We landed on a fair price quickly and I never felt haggled or pressured. Ray made it feel like I was working with a colleague versus an adversary. Everything he said he would do, he did, and everything we agreed on was honored. I would recommend BMW of Springfield and am happy with my new car. More

Horrible My experience at this dealership was horrible. I moved to the area about 1 yr ago and had my car serviced here multiple times. My lease was up and the My experience at this dealership was horrible. I moved to the area about 1 yr ago and had my car serviced here multiple times. My lease was up and they refused to take my car back, instead forcing me to drive over 3 hours away and then figure out a way back. The employees there were nasty and in no way offered to help. More

Excellent The service staff and technicians are very friendly, polite and professional. Gaberiel my service technician and Marc DeAlmeida, Assistant Parts Mana The service staff and technicians are very friendly, polite and professional. Gaberiel my service technician and Marc DeAlmeida, Assistant Parts Manager treated me with the upmost courtesy and respect. I am a senior citzen. More

Unethical Sales and Lease practices I had a good experience when leasing my BMW here three years ago. Since then ownership changed. As I was approaching the end of my lease I responded t I had a good experience when leasing my BMW here three years ago. Since then ownership changed. As I was approaching the end of my lease I responded to an email offer to lease a new vehicle of similar MSRP under similar terms. I replied by email twice and even reached out to the generic "loyalty" email. No response. When I visited the dealer the sales person explained that if custom ordered a car, just like I did previously, then the promotion would not apply as the car would arrive only after the offer expired. Fair enough. He then tried to get me a car from BMW's current inventory. However the lease cost for a similar car went up significantly compared to the offer that I had received. When I ask for an explanation he explained that the offer was for a 2019 model only and not the new 2020 model which comes with the mid-cycle face-lift. I went home to explore my options when I checked the original offer and indeed it stated clearly a 2020 model. So instead I went to BMW of Bloomfield where Henry took care of me. No issues. Similar lease. Custom order. Interestingly for the next few months, while waiting for the car to arrive, it was BMW of Springfield that continued to send me emails with the same 2020 offer. Never heard from the Sales person directly. But wait there is more. 4 weeks prior to lease-end I had my current BMW pre-inspected at BMW of Springfield. The employee asked me to just replace the worn front tires. I pointed out several cosmetic scratches - he stated these won't be an issue as they were either too small or too infrequent (I took pictures ). Four weeks later I return but was unable to leave the car as their computer as down and the employee was unable to confirm if a break fluid warning light was covered by the warranty (which of course it was). He also advised me that I would get billed for 1 minor damage penalty for scratches. I explained that his colleague said it was fine. To no avail. The charge would be $200. As I was getting a credit for low mileage I conceded. Three days later I returned to drop off the car. Yet another employee inspects the car and informs me that he would have to bill me now for TWO minor damages. So we went from zero to one to two damages for the same condition. Inconsistent at best - unethical at worst. Had I been told during the first inspection I could have fixed the issue for much less cost. Won't do business here again. Neither should anyone else. More

Worst experience ever received shopping for 2020 5 series. Cannot even believe that BMW would allow such incompetent snakes to be hired as management executives at this dealership. The Management/ Fin series. Cannot even believe that BMW would allow such incompetent snakes to be hired as management executives at this dealership. The Management/ Finance staffs flat out lied multiple times and after being caught was too prideful to admit their wrongdoings. I am appalled and disgusted how they manage to increase the car selling price and the promotional finance rate of 3.35% (Tier 1 customers) as I was getting ready to finalize the paperwork in the back office. The dealership pretty much forced me at the end leaving with no choice but to sign for the vehicle since it was pass closing time and my property/ license plate was removed from my trade-in vehicle. Folks always double/ triple check the numbers on your sales agreement and finance rate before signing for it. This dealership will lie til the very end to their customers by stating “it was a error and we could increase the finance rate even if your Tier 1 since we are losing out on this deal”. Do not trust their management and finance staffs!!!! I’m definitely not planning to return for any future purchases!!!!! More