BMW of Springfield

BMW of Springfield Service Department has an great Assistant Service Manager Jacob Kolasinski. He provides good customer service every service visit .When ever I bring my car in for service he is very Assistant Service Manager Jacob Kolasinski. He provides good customer service every service visit .When ever I bring my car in for service he is very pleasant. I’ve been an BMW customer for a long time. Keep up the good work.Very Happy Customer. H Jones More

We walked in without an appointment and were greeted by Linnea Swenson. She allowed us to test drive 4 different cars. The first was too big, then too small, last one was just right. We went over all the Linnea Swenson. She allowed us to test drive 4 different cars. The first was too big, then too small, last one was just right. We went over all the options and we bought the car right there. No need to look further. No pressure and honest clarity on features and price. I highly recommend you seek out Linnea Swenson for consultation on buying a BMW. More

Very horrible service. I was lied to twice and there was no accommodation so show that they were sorry. As a customer I felt unwanted no accommodation so show that they were sorry. As a customer I felt unwanted More

Ii bought a BMW X3 from Linnea Swenson which I am enjoying very much. She is very efficient, knowledgable, and executed the whole transaction in a timely manner. I just had a small scratch on my ca enjoying very much. She is very efficient, knowledgable, and executed the whole transaction in a timely manner. I just had a small scratch on my car and called her yesterday to see if it could be touched up. Well, she was terrific. When I met with her this morning she was able to have it "fixed" in 15 minutes and it was done to perfection. I will definitely return to BMW when my lease is up and of course call her first ! Barbara Katz More

Horrible service department. First time using them and i told them I was considering trading my car in for a new BMW. Gave me my car back with front bumper damaged without telling me. Someone knew the car told them I was considering trading my car in for a new BMW. Gave me my car back with front bumper damaged without telling me. Someone knew the car was damaged but must have thought i wouldn't notice for awhile and then they would claim I damaged it after I picked it up. Sleazy to say the least. would never use them or do business with them ever again More

I would like to commend Manny in the BMW of Springfield Service Department. The Service Department overall is always helpful and friendly. This is my 2nd visit within a couple of weeks, and both times, I w Service Department. The Service Department overall is always helpful and friendly. This is my 2nd visit within a couple of weeks, and both times, I was welcomed and given immediate assistance (even though one visit was right before closing time on a Friday!). Excellent customer service! More

I recently leased an X3 and worked with Steve Burak. He was great to work with, fast, efficient, friendly, answered all of my questions and never seemed put out when I continuously grilled him for more inf was great to work with, fast, efficient, friendly, answered all of my questions and never seemed put out when I continuously grilled him for more information. I appreciated that he never pushed me to do something I was uncomfortable with. I told him all my needs and requirements and he respected everything I said. I will continue to work with him in the future. More

So I called before driving all the way to BMW Springfield from Atlantic City and made an appointment for 1pm which I was on time for to look at a vehicle. Once I came back from test driving the vehicle I was from Atlantic City and made an appointment for 1pm which I was on time for to look at a vehicle. Once I came back from test driving the vehicle I was notified that from the time I left my home to the time I got there someone put a deposit down on the vehicle I made an appointment to see. Waste of time #1. Then they wanted to put me in a vehicle that the manager takes home everyday with all his belongings still in it and was 3k higher and only took 1k off the price. Salesman was cool about it but they could have done better for inconveniencing me. Not once did a sale manager even speak to us. Trash More

Hello, I purchased my demo 530 from there and zack and Monique were 2 of the NICEST people I can ever meet at a dealership. I asked for a price the was doable and they made it happen. If it can happen the Monique were 2 of the NICEST people I can ever meet at a dealership. I asked for a price the was doable and they made it happen. If it can happen they will make it happen!! More

This is my second 530 from this dealership. Just like the first, it was a smooth process with no complaints about anything. My thanks to Mike Lundgren and Steve Burak for making the process a pleasant experi first, it was a smooth process with no complaints about anything. My thanks to Mike Lundgren and Steve Burak for making the process a pleasant experience. The finance lady was very easy to work with I do not see her listed below but I have her username from the e-mail as "asaus", 5 starts for her as well. More