BMW of Springfield

Have 2002 BMW Black X5 which we purchased Pre-Certified in November 2005. All Pre-Certified cars are supposed to have been put through a 140+ point inspection. One week after we had the car, the car need in November 2005. All Pre-Certified cars are supposed to have been put through a 140+ point inspection. One week after we had the car, the car needed oil, the oil was dirty, car needed windshield washer fluid and windshield wiper blades. Had to take a day off from work to bring the car back. Car seems to burn oil and has been in shop numerous times and itusually takes two-three times before they fix the original problem. When I needed brakes and an oil change, we were charged over $500 although the car was under 4yrs/50000 miles which is required for the maintenance warranty. The person who sold us the car and who is supposed to be our after-sales representative when there is a problem or to answer any of our questions,Steve Burak, never returns phone calls or emails. My girlfriend has had the same problem with the poor service at JMK for her 2003 Silver X5. We finally got fed up with the quality of the service at JMK and brought the car in to Open Road BMW. The service was very good. Her car is also under 4yrs/50000 miles and they replaced the brakes, did oil change, replaced a broken speaker at NO charge. More

I was looking for a BMW M3 and Adrian was very happy to assist. He called me a few times just to touch bases with me. (He was suppose to find a M3 for me.) When I did find a M3 not by Adrian he was quit assist. He called me a few times just to touch bases with me. (He was suppose to find a M3 for me.) When I did find a M3 not by Adrian he was quite disappointed and said "The new 335i turbo is faster and nicer than the M3." I didn't think that statement was too professional. I did buy a 540i from JMK in 2004. Overall, the experience was not bad. The sales person was a creep and I complained. The used car manager did all the right things to keep me happy. When my registration and plates arrived the sales person never called or try to contact me. Therefore, I had to drive with expired temp plates. More

I asked for an Internet quote for a 07 BMW X5. I was given a quote of 56645 based on my option packages. I asked Adrian Turek (Sales) to confirm via email which he did. I even responded to verify that given a quote of 56645 based on my option packages. I asked Adrian Turek (Sales) to confirm via email which he did. I even responded to verify that his prices includes all my options. He did confirmed via email. However, when I a got the Retail Order, the price stated is $3600 more than my internet quote. I asked Adrian why it is diff. He said that he may have missed an option but it wwas listed on the Retail Order. I talked to Sal Gerbino the GM. Only offer I got from him is $500 gift cert toward purchase, meanwhile my quote was jacked up $3600. I filed a complain to BMW North America and planning to file a complain with the Better Business Bureau. Stay away from the unscrupolous dealership. Buyer BEWARE!!!! More

I sent the car in for body work, and asked them to look at a fallen A/C button. They told me I have to have the entire A/C panel replaced, no way to replace a button, which will cost over $500 for parts o at a fallen A/C button. They told me I have to have the entire A/C panel replaced, no way to replace a button, which will cost over $500 for parts only. Without my consent, they installed the new panel. I asked them to remove it since I don’t want to spend this much to fix a button. After I took the car home, I realized the light behind the fallen button is not lit any more, they must’ve disconnected/damaged the LED behind the button during the install/uninstall process, BTW, this is the button to control fan speed (+ , fan icon, -). So I went back again and told them the story, the technician told me there is no separate LED light for this button, and even if there was, it’s broken already. I was 100% percent sure the light was working before I took it to the dealer. I called their general manager, he never called me back. It’s one thing that they try to maximize profit by charging $500 for fixing a button, which I can understand, but it’s wrong and unethical to break something that’s been working and don’t admit it. My story is true, and I can be reached @ yutong@verizon.net if anyone wants to verify. More

Got my very first BMW, a 2006 530xiT, from JMK in Jan 2006. Initially, was dealing with other dealers by emails and phone calls. But they were either not replying at all (both Princeton and Circle); R 2006. Initially, was dealing with other dealers by emails and phone calls. But they were either not replying at all (both Princeton and Circle); Replied late with an attitude (Open road); Or did not have the car I wanted (King). Finally, I gave JMK a try. I’ve received immediate response the next day. And the answers from Chris regarding my price inquiry and other questions were very clear all the time. The final price negotiation process was handled in an opened, patient and professional manner. It actually did not take long because most of the concerns/issues were already addressed over the phone and emails. Also the gentleman (sorry I forgot his name) at the delivery had done a wonderful job in regards to explain me all the features/functionalities of my car in so detail. However, compares to other luxury brands shopping experience like with Lexus and MB, the showroom condition of JMK BMW really really needs some serious upgrades. I am sure for people who are about to spend lots of their hard earn money on a prestige thing, the overall feeling and the look of the showroom is very important. Although not necessary to build a new one as their SAAB showroom, at least taller ceiling with a fully open space and more available parking space for customers will be appreciated. That’s why I rate the overall experience a “4”, instead of “5”. More

My wife and I made an appointment 6 days b4 to test drive an '05 x3 and a 3 seies sedan. The salesman Michael Bromgren told us that the Monday was his day off but he would be there at 5:30pm to greet us and an '05 x3 and a 3 seies sedan. The salesman Michael Bromgren told us that the Monday was his day off but he would be there at 5:30pm to greet us and have the cars ready for showing. On my only day off to see cars I picked up my wife, after her day of work and took the hour or so drive to see the cars. We sat at his desk and guess what ? HE STOOD US UP! About 20 min. later someone noticed we were sitting there and asked us if we were being taken care of. We told them the story and they called his personal cell. Then we had two salesmen telling us that Michael didn't know if we confirmed, then another guy said he told them we were comming in so to take care of us. We certainly comfirmed it,He had 2 phone #'s on us to call us and if it wasn't confirmed then why did another salesman know we were comming in so he can take care of us? To many lies in the beginning of a sale so we left.Even though this car is for my wife I was concidering trading mine for a new lease too. So now they miss out on two cars. I'm currently dealing with Mercedes now,let's see how that works out. More

Too bad I can't rate them below a 1. Charles has no clue what he is doing. I have caught him in numerous lies. Then they try to make it seem like they are doing you a favor. They tried to charge me twice what he is doing. I have caught him in numerous lies. Then they try to make it seem like they are doing you a favor. They tried to charge me twice on my insurance deductible. They ripped me off on the original repair which was my engine being replaced and then charged my insuranced company again for the repairs which should have been covered the first time. Yes my car has been there twice for the same problem which is why they tried to charge me my deducible twice. Car has been there for over 2 months. Lots of disgruntled customers in the lobby. I heard one customer complaining about his 745 brakes squeaking although he brought in his car more than 5 times. Their answer was since the customer only commutes to work less than 2 miles that the brakes never get a chance to warm up which causes squeaking. I can't believe that a 75,000 car was designed to squeak if driven less than 2 miles a day. DO NOT GO THERE. I don't care how far difeo bmw is, I'm going back.<br>I spoke with Carlos the service manager there this morning who wiped away the rest of the charges. He was pleasant to deal with who first listened to everything and then decided to resolve everything. I was happy about that but still leaves me a bad taste in my mouth with the first experience. I was only transferred to Carlos after I told them that I need all the facts to report them to the attorney general's office where I planned on making a complaint with consumer affairs More

After servicing my car at Bramman BMW in Palm beach, then at Life quality in Brooklyn and then Open road bmw in NJ , JMK by FAR is the best service I have ever recieved. <br><br>The second SA bearing action at Life quality in Brooklyn and then Open road bmw in NJ , JMK by FAR is the best service I have ever recieved. <br><br>The second SA bearing action on my 2002 M3 went smooth as silk. The tech was nice enough to tell me that the last dealer who installed the first bearings did a butcher job. They installed the bearings the second time correctly and the car drives perfectly. More

I have purchased over 10 new cars at all different dealerships. The last cars I have purchased have been at JMK BMW. This is where I will purchase all future cars as well. This is my last stop. JM dealerships. The last cars I have purchased have been at JMK BMW. This is where I will purchase all future cars as well. This is my last stop. JMK BMW offers unprecedent service. They are honest, friendly, and caring. They offer prompt service whether it be servicing a vehicle or selling a vehicle. There is no red tape when purchasing a vehicle and they do all they can for you so you get what you need. At JMK BMW, you get what you want, when you want it. It is a very professional dealership making it a very comfortable experience. Outstanding! More

Although we have not taken delivery yet, our experience has been very positive. Both Steve, the sales person and his manager Michael in the Certified Pre-owned showroom made our shopping exoerience pleas has been very positive. Both Steve, the sales person and his manager Michael in the Certified Pre-owned showroom made our shopping exoerience pleasant and stress free. There was no of the "good salesman/ bad salesman" haggling. We had a fair price in our minds, were given a price by Steve and were able to agree on the final purchase price immediately. Having been to several BMW dealers all around New Jersey, in search of the perfect vehicle, we have had a lot of experience with the competition. JMK is head and shoulders above the rest, from the comfortable atmoshpere upon entering the showroom, right through the closing of the deal. I would recommend JMK BMW to anyone and continue to use JMK's services for all future BMW purchases. More