BMW of Springfield

Great BMW dealership. My family has been purchasing from JMK since 1979. Great people in sales, service and in parts. Salesman Mark Carvalho goes the extra mile in customer service. Mark is not your typi JMK since 1979. Great people in sales, service and in parts. Salesman Mark Carvalho goes the extra mile in customer service. Mark is not your typical car sales person, he's an enthusiast who got his start in parts and service. He's very knowledgeable about the product and stays on top of current products within BMW. Benn Barron in parts has been at JMK for a long time. He's always friendly and willing to help look up parts or get a price quote. He's the opposite of most dealer parts people who act as it they are doing you a favor. Great guy. Tino Pereira in service always goes above and beyond to make sure our BMWs are serviced properly and completely. No long waits to get a service appointment, they have a large department and it is rated one of the highest in the country. JMK BMW is not one of the huge dealers that own 10 different makes where you can get lost in the shuffle, you are not just a number to them but a valued customer. They make it a point to know their customers personally and it shows. I can't recommend them high enough. More

Some time ago, after I hit a deer, JMK BMW did the necessary body work and charged me $5,000. Shortly thereafter, I noticed that the headlight on the damaged side of the car appeared not to shine as necessary body work and charged me $5,000. Shortly thereafter, I noticed that the headlight on the damaged side of the car appeared not to shine as brightly as the other headlight, but it didn't bother me, so I didn't take the car back immediately. However, when my car came up for state inspection, it failed the inspection because of the headlight issue. I took my car back to JMK, assuming that they would stand behind their work and correct the headlight, since they had not fixed it properly in the first place. While they fixed the issue (a loose connection), they charged me an additional $108 for the labor (no parts were needed), on top of the $5,000 I originally paid for the work that wasn't done properly. For a job that was not very labor-intensive (less than one hour) and that was made necessary by the flaw in their original work, one would think that JMK would absorb the cost of the labor. Beware. They will not stand behind their work if they do something wrong. More

What started out as a bad day (break down) quickly turned surprisingly great!! called in at 7 am and a very friendly receptionist answered the phone and transferred me to a service advisor ( Jacob ) he told surprisingly great!! called in at 7 am and a very friendly receptionist answered the phone and transferred me to a service advisor ( Jacob ) he told me exactly the steps to get me to the dealer and provided me the phone number to Roadside assistance , they arrived and within 1 hr I was at the dealer at Jacobs desk, very friendly , knowledgeable advisor He assured me the car would be taken care of, which later in the day in fact it was. I was put into a BMW loaner car and set on my way to continue my day, still made it to work on time to boot! Car was taken care of turned out to be fuel issue and was fixed in 1 day, I was back after work, got into my freshly washed car and was on my way THANKS JMK! Debb More

Fernando when out of his way to get my new 135i.I was looking for cars on the internet and checking prices nobody seem to have a car instock at the price range i was looking for, But he found one at anot looking for cars on the internet and checking prices nobody seem to have a car instock at the price range i was looking for, But he found one at another dealer and with some help from Jen in the office she swapped another car for the car i was looking for in equipment and price and i now have a new 135i in my drive was Thanks you all at JMK More

Chuck was very professional in the delivery of my new 5 series from start to finish. He was a pleasure to work with and I would recommend him to anyone in the market for a BMW.JMK is very lucky to have so series from start to finish. He was a pleasure to work with and I would recommend him to anyone in the market for a BMW.JMK is very lucky to have someine like Chuck on their team! Thanks Chuck! More

Excellent service and sales team. Dealerships today do not provide this level of salesmanship, before I took delivery of my car, the sales team made sure I was comfortable with all of the features equippe not provide this level of salesmanship, before I took delivery of my car, the sales team made sure I was comfortable with all of the features equipped on the vehicle. Whenever I have an issue with anything regarding the car, its never a problem and they make sure I am taken care of with a loaner car that same day. This is my 3rd BMW from JMK and they have absolutely exceeded my expectation as a consumer. More

JMK BMW Springfield NJ xxxx/rip off. Had problems with JMK BMW Springfield NJ xxxx/rip off. Had problems with the auto display for the transmission on the dashboard. The ‘D’ disappears after 10 mins of JMK BMW Springfield NJ xxxx/rip off. Had problems with the auto display for the transmission on the dashboard. The ‘D’ disappears after 10 mins of driving. And the passenger-parking mirror fails to tilt in reverse once display starts messing up. Took it to JMK Springfield Nj. 1st day they said they were 2 busy and couldn’t touch the car. I had to call them to find that out after hours of waiting 4 their call. Brought it back next day. Service personnel called me few hrs later to tell me that he has got good news for me. (What good news can come out of taking a car that’s out of warrantee to bmw in general for fixing?.i thought) His good news was that they were going to recommend changing the EGS, which is the computer in the trans, cost of changing ECG is about $2000, but the mechanic found the actual problem to be the Oil level sensor which is causing voltage drop going to gear selector. They replaced the oil level sensor but found the problem came back after the test drive. They charged me $540 for their training session and guesswork. (I have a hunch that they took the code without driving the car for 10 mins as I stated in the complaint. So code might have been misleading. If they ran the car initially for 10 mins as I told them they might have decoded the car when the problem actually existed and traced the correct fault instead of wasting my hard earned $540.) They now suggest changing the Gear selector level switch for an additional $700 but cant guarantee it will fix the issue. The say if problem is not fixed after gear selector replacement they will try changing the EGS for another $2k. I told them to go stuff themselves. If I wanted guesswork I know where to go and it wont be JMK for $120 an hour. So now im out of pocket $540 and still have the dashboard issue. What do I do now…. More

Great service and sales teams. My car was delivered to my house. Not too many dealerships still provide this level of salesmanship. Whenever I have a question or the slightest issue the answer is always my house. Not too many dealerships still provide this level of salesmanship. Whenever I have a question or the slightest issue the answer is always, "No problem, we'll get on it right away". This is my 6th BMW from a dealership. JMK absolutely delivered above my expectation as a customer. A picky customer at that. More

I've purchased 3 Cars from JMK and they are exceptional!! I got great deals on 2 08 528xi's and an M3 Convertible. Great Service, I've gotten my cars delivered to me and they have always been prompt and on-t I got great deals on 2 08 528xi's and an M3 Convertible. Great Service, I've gotten my cars delivered to me and they have always been prompt and on-time. Whenever I have an issue with any of my cars, they are quick to react to any of my needs. Service is phenominal too! Whenever I, needed a loaner car for service, I always get a BMW, that's more than I can say for most dealerships.... They understand that I am a loyal customer and now a lifetime customer. They always have gone above and beyond my expectations. More

It is too bad the rating doesn't have "- (negative)". It is too bad the rating doesn't have "- (negative)". We serviced serveral times with JMK for our two BMWs. This is the second time we encountered It is too bad the rating doesn't have "- (negative)". We serviced serveral times with JMK for our two BMWs. This is the second time we encountered the similar unfriendly and rude attitude and after-service problems from JMK. When we report car problems, their first repsonse always, "(you don't know how to use the car)" instead of looking into the problem. my heater was not working because the thermostat controller was broken. They first told me that there is blue dots and red dots in the vent to control the temperature. HA! What did they think? I had the car for 7 years. Are they suggesting that I lied or I am that stupid? They lack of skills and experience but most of all no professional servicemanship to try to identify the problems or listenign to the customers. Also, there were several after-service incidents including: two out of five big bolts were missing from one of the rear wheel, broken interior furniture, dirty car (oil smudge), etc. When we found these after-service problems, again the first response was "(you must have missed it) or (you must have broken it)". Is this the right attitude to treat the customers, as liars? In summary, customer service was rude, quality work barely passing (minimum), worst unfriendly, Price - worth of labor?, and overall, very upset and mad customer after car-service done. Finally, I want to add, there must be some good employees there, too. However, our experience of more than two occassions, with different customer service staffs, etc. as stated above tells us that the dealer overall has problem. More