BMW of Springfield

I rarely write anything in these comment boxes but I felt this deserves some attention. I have been a client of JMK BMW for over 8 years. I have purchased or leased at leased 4 cars in that time for myself o this deserves some attention. I have been a client of JMK BMW for over 8 years. I have purchased or leased at leased 4 cars in that time for myself or my wife and have recommended this dealership to at least 6 other people. Of those 6 people I am aware of 3 that have bought vehicles from JMK. The sales people here are wonderful, none of the xx you get from so many other dealerships. These people are straight up and fair. The BEST part about this dealership is there service dept., hands down the best I have ever had to deal with in the 30+ years I have owned cars. I have a service agent named Jacob Kolasinski, he is amazing and always available to me. How unusual is that to have a person you can call directly. I can email him or call him and he always get back to me in a matter of hours!!!! Not days... I have never felt that he has taken advantage of me or suggested I get something done that was not needed. He has always fixed any issue that I have had with the car in a timely fashion. He has always offered me a loaner car if the repair was going to take any real amount of time. I can not recommend this dealership and Jacob more!!! It keeps me coming back as a customer.. More

I was ready to take a step up in luxury from the previous cars I had owned or leased. I spoke with a lot of my friends about their cars, the cost and level of service. Two guys that I really trust suggeste cars I had owned or leased. I spoke with a lot of my friends about their cars, the cost and level of service. Two guys that I really trust suggested that I visit JMK, and specifically work with Mark Carvalho.(after sitting down with Mark we realized that there were a number of other friends he had worked with....) Mark was terrific. He took time to understand my lifestyle, budget and historical use/mileage to make suggestions. I usually hate the car buying process, but this was low pressure and more about understanding the benefits/features of owning a BMW. He secured the car I liked, and once it was delivered Mark took a lot of time to explain all of the features, get everything activated etc. In the end, I was really pleased with experience.......and Mark certainly made a difference. More

great Customer Service & Support. JMK Employee Hilario Soares was excellent with dealing with me. I would recommend anyone to take their car for service. The JMK BMW service knew that my car was due for s Soares was excellent with dealing with me. I would recommend anyone to take their car for service. The JMK BMW service knew that my car was due for service and called to remind me and schedule an appointment although the car was actually purchased at another dealership. Becuase they had my information on file and knew the cars history when i took it in a previous visit, they were very friendly in letting me know. EXCELLENT!!!! More

I own two BMWs and have always had them serviced at JMK due to their honesty and integrity. I have been a customer of JMK for 13 years and always have confidence in their work. Specifically, Hilario Soares due to their honesty and integrity. I have been a customer of JMK for 13 years and always have confidence in their work. Specifically, Hilario Soares, is friendly, informative and reaaly seams to care about me and my cars. More

My family and I have been going to JMK BMW for many years. JMK BMW has a very experienced and friendly staff. I always get quick service and they are always very accommodating. Over the years Tino, Cla years. JMK BMW has a very experienced and friendly staff. I always get quick service and they are always very accommodating. Over the years Tino, Claudio and Marco have made my experience at JMK BMW extremely pleasant and I would never use another BMW center. Again thanks for the phenomenal service. I rate JMK BMW 5(GREAT)! More

i have been going to JMK BMW for about 7 years and had great service every time but no one had ever taken the extra step and time in helping me find the parts that i needed. It was very helpfull that i w great service every time but no one had ever taken the extra step and time in helping me find the parts that i needed. It was very helpfull that i was taken to the location where the vehicle was being serviced and was they took the time to show and explain what the problems were and the steps to be taken to fix same. i am very happy with the service i received. Thank you. More

I can't say enough great things about JMK, Carlos, and Chuck. It is a first class operation, where you're treated like family versus just another customer. On the sales side, Chuck does not try to push Chuck. It is a first class operation, where you're treated like family versus just another customer. On the sales side, Chuck does not try to push the car or accessory of the day on you. Rather, he helps guide you to the best vehicle and options for your needs. I've been to other dealerships (not just BMW), and I've experienced no better salesperson. As to the service at JMK, Carlos runs an incredible department. His team, including Hilario Soares, is the main reason I recommend JMK to so many people. I have owned Audis, Mercedes, Hondas, and Fords, and I can honestly say there is no better service department than JMK's. Like Chuck in sales, Carlos provides first class treatment to his customers. They try to solve problems -- efficiently and cost-effectively. And when the car is returned to me, I am totally satisfied 100% of the time. I cannot say that about any other service department. Whether you buy a car at JMK or not (you should -- and see Chuck), you must bring your BMW to JMK for service. You will not be disappointed. I've been going to JMK for almost 20 years, and the few times I've strayed to another brand, I've regretted it -- especially when it comes to the service. I highly recommend my friends Carlos, Chuck, and Hilario and the rest of the crew at JMK. More

JMK and Mr. Duarte have been amazingly accommodating. If I have a problem with the car, they deal with it in a manner that is completely pain free. Should it be appropriate to involve BMW, they handle that I have a problem with the car, they deal with it in a manner that is completely pain free. Should it be appropriate to involve BMW, they handle that as well. In my experience, one phone call to Carlos Duarte and any problem is solved--just like that. From time to time I've considered switching from BMW to some other brand, but my experience with JMK and Carlos assures my loyalty. More

I have only dealt with Hilario besides some minor assistance but I can say without a doubt THE REASON I switched dealerships. I bought my car in NYC at BMW of Manhattan and after a few years dealing assistance but I can say without a doubt THE REASON I switched dealerships. I bought my car in NYC at BMW of Manhattan and after a few years dealing with them I just couldn't put up with their elitism anymore. So I called JMK in Springfield, NJ and spoke to a Service Rep named Hilario. From the first time I brought the car in and met with him I can honestly say I feel like I am finally getting trustworthy advice and top notch service every time. They always have a loaner car for me and are always willing to fit me in. I can't say enough good about JMK and I highly recommend if you live in the Tri-State area you change dealerships as soon as your next service! Michael More

I am using JMK BMW for service and Jacob Kolasinski as a service advisor for many years. What I get there exceed my expectation and made me happy with my BMW. I bought my first BMW at Park Avenue. I would service advisor for many years. What I get there exceed my expectation and made me happy with my BMW. I bought my first BMW at Park Avenue. I would not recomend anybody to buy car there. I serviced it at Prestige BMW. Same here, I would not recomend Prestige for service. They could not fix fuel gauge problem after few visits. Eventually I brought my car to JMK and Jacob become my service advisor. Jacob instantly recognized root cause of the problem, the car was fixed and I started to enjoy my BMW. Since with Jacob help and quality of JMK service my car was in perfect condition. I have a second BMW now and I can not be more happy with Jacob and JMK BMW. Michael Patz. More