BMW of Springfield

I have been very happy with JMK BMW. I have leased 2 cars and bought a car from JMW in the last few years. They are very curtious and friendly whenever I go for service. I have benn dealing with Mr. Jacob K and bought a car from JMW in the last few years. They are very curtious and friendly whenever I go for service. I have benn dealing with Mr. Jacob Kolasinski in the service department since i got my cars at JMK. He takes cares of everything that needs to be done and usually make sure that I am satisfied with the service. I would definitely recommend JMW BMW to other people. More

Jacob is extremely dependable and always available to resolve any situation. Jacob acknowledges every client even if there is a client in front of him. He always uses there names during their visit's, I resolve any situation. Jacob acknowledges every client even if there is a client in front of him. He always uses there names during their visit's, I have seen him many times this is a great quality being alert and friendely same time!!! I wish Jacob future success with JMK/BMW. I go to JMK because of Jacob and good people like Chuck from sales and Mike from used car sales. Thank you, 2nd time JMK/BMW owner and future prospect. Junaid More

Over the years, The service and ongoing commitment that Claudio has provided for myself and my family has superceaded what I call "accomodation to the 10th degree". Many years ago I called Open Road BMW (w Claudio has provided for myself and my family has superceaded what I call "accomodation to the 10th degree". Many years ago I called Open Road BMW (where I purchased the car from) to help me, since I locked myself out of my vehicle. To my surprise, I was turned away and told that they have no trucks to pick my car up to bring to open road BMW. I then called JMK as my only other option, not ever dealt with this dealership before and came across Claudio, he calmed me down and got me and my car to JMK BMW Dealership safely and every sense that day about 6 years ago, I have been loyal to the one person who cared to get a very frantic girl out of a parking lot before night fall. More

The reason behind the great rating is the friendly and professional customer service I receive everytime my car needs service. In a few cases I didn't have an appointment, Jacob never turned me away with professional customer service I receive everytime my car needs service. In a few cases I didn't have an appointment, Jacob never turned me away without resolving my problem. He normally gets me in and out with a rental in 15 minutes. Great customer service! More

The best thing JMK did was to promote William from within the company. I've had a BMW for many years and I have been to many different service centers. William puts them all to shame. He knows what he’s talk the company. I've had a BMW for many years and I have been to many different service centers. William puts them all to shame. He knows what he’s talking about, and knows how to please his customers. His work ethic is superb, bar none. He surpassed my expectations by a lot. JMK and William are the reason I’m getting a another new BMW period. More

I recently bought my new '11 528 in for service. I'm usually very tough to please, but Jacob surpassed my expectations. He was able to not only get my car quickly into the shop but also quickly out, and usually very tough to please, but Jacob surpassed my expectations. He was able to not only get my car quickly into the shop but also quickly out, and that is a big plus. I've been to other dealerships and dealt with many other Service Advisors, Jacob definitely is the most personable one I've dealt with. Thanks to Jacob I will be bringing my car to JMK for service from now on. More

A big shout out to Jacob Kolasinski for being best Service advisor i have ever delt with in my 7years as a BMW/JMK customer. I have come across a few challenges with my BMW cars and Jacob was alway Service advisor i have ever delt with in my 7years as a BMW/JMK customer. I have come across a few challenges with my BMW cars and Jacob was always there on my side to help resolve all. Thank you More

Jacob is the ultimate service representative. He is thorough, responsive, and proactive. My family has been coming to JMK since 2001. Over the past few years, however, Jacob is the main reason we kee thorough, responsive, and proactive. My family has been coming to JMK since 2001. Over the past few years, however, Jacob is the main reason we keep coming back. I appreciate Jacob's efforts to make sure my cars are well maintained and serviced quickly. He should be viewed as a great asset to JMK. More

Had purchase the car from a used car dealership, the car had Navigation System and Sirus Radio problems. Car was still under warranty, JMK fixed the problems under warranty no questions asked. JMK's Servi had Navigation System and Sirus Radio problems. Car was still under warranty, JMK fixed the problems under warranty no questions asked. JMK's Service Department s great. Did buy my car at JMK BMW but would buy when ready. More

I rarely write anything in these comment boxes but I felt this deserves some attention. I have been a client of JMK BMW for over 8 years. I have purchased or leased at leased 4 cars in that time for myself o this deserves some attention. I have been a client of JMK BMW for over 8 years. I have purchased or leased at leased 4 cars in that time for myself or my wife and have recommended this dealership to at least 6 other people. Of those 6 people I am aware of 3 that have bought vehicles from JMK. The sales people here are wonderful, none of the xx you get from so many other dealerships. These people are straight up and fair. The BEST part about this dealership is there service dept., hands down the best I have ever had to deal with in the 30+ years I have owned cars. I have a service agent named Jacob Kolasinski, he is amazing and always available to me. How unusual is that to have a person you can call directly. I can email him or call him and he always get back to me in a matter of hours!!!! Not days... I have never felt that he has taken advantage of me or suggested I get something done that was not needed. He has always fixed any issue that I have had with the car in a timely fashion. He has always offered me a loaner car if the repair was going to take any real amount of time. I can not recommend this dealership and Jacob more!!! It keeps me coming back as a customer.. More