BMW of Springfield

i have rated my experience great because of the level of professionalism provided by there employee(s)...i recieve a loaner car and i am contacted by the dealer wether my car is ready or not just so that i professionalism provided by there employee(s)...i recieve a loaner car and i am contacted by the dealer wether my car is ready or not just so that i am aware of what is the status of my vehicle! More

Customer service was efficient and polite. Our advisor, Chuck Patire has exhibited very high level of professionalism, very good knowledge of the product and ability to understand our needs. He was looking Chuck Patire has exhibited very high level of professionalism, very good knowledge of the product and ability to understand our needs. He was looking for the essential information that would make it easier for us to make a right decision on the product and options to select. He was very patient answering all the questions that we had in a friendly and professional manner. At no point had we feel any pressure or were hurried to make a decisions. That was essential for us in ultimately deciding to purchase the vehicle from this particular advisor. Thus the overall experience was very positive. The lady at the reception also made sure that we were very comfortable while waiting for our advisor to meet us. The price that we had in mind based on the newspaper advertisement from a competitor was fully met and then some. We would have no hesitation recommending this dealership and this advisor. More

I had a great experience with JMK BMW and Steve Burak. From the moment I walked in, everyone was extremely friendly and eager to help. Steven then took me to look at many pre-owned X3 options and explaine From the moment I walked in, everyone was extremely friendly and eager to help. Steven then took me to look at many pre-owned X3 options and explained everything in great detail. This made it easy for me to compare and contrast what I would/could be getting for my money. In addition, he was helpful in price negotiations and follow through after the sale. I would definitely recommend JMK and Steve to others. More

Chuck and JMK worked very patiently with me till I figured out what I wanted to get. I have been a customer of JMK for over 20 years and have always been happy with the level of attention and service figured out what I wanted to get. I have been a customer of JMK for over 20 years and have always been happy with the level of attention and service I have got from the advisors (both sales and service). More

I have purchased 19 BMW automobiles, mostly from JMK. In comparison to other BMW dealers I have been most pleased with JMK's sales integrity and with the competence of their service staff. Many times Claud comparison to other BMW dealers I have been most pleased with JMK's sales integrity and with the competence of their service staff. Many times Claudio and the entire service group, have gone far beyond what other dealers have offered, in very knowledgeable, very courteous service. More

Mark was very pleasant to deal with. The overall purchase and delivery process went smoothly and he was able to explain all of the new features with no problem. He goes out of his way to provide in purchase and delivery process went smoothly and he was able to explain all of the new features with no problem. He goes out of his way to provide information to help customer. He was fair and honest in his dealings and provided us with several alternatives that suited our particular needs. I would definitely recommend him to my friends or anyone. More

JMK: the new building on 22 is beautiful, and so is the way they treat customers! Straight facts and figures. No games. I've bought 5 BMW's from JMK - have had one of every series except the new intr way they treat customers! Straight facts and figures. No games. I've bought 5 BMW's from JMK - have had one of every series except the new introductions. Almost considered a different car this time around, just for variety, but the sales games elsewhere were so disturbing, or else, if you weren't already a customer, they wouldn't go an extra mile. This time i really needed them to- and they did: Steve Burak, Mike Capuccio, Caesar, Robert Schulman. Everybody in service is great too! Honest, having this relationship over many years, it feels like family. BMW has saved my life twice. I trust JMK to do the right thing. More

this is the third car we puchased with the help of this is the third car we puchased with the help of chuck. he is very reliable and goes over and above. anything that was needed chuck was there to this is the third car we puchased with the help of chuck. he is very reliable and goes over and above. anything that was needed chuck was there to help and never had to ask a second time. this car was purchased in nj but we now live in long island it was worth the trip. ceasar in financial services was a big help also. he informed us of everything we needed to know about the financial part. jmk has my vote and will go back again and recommend anyone who is interested in buying a new bmw. thank you, sandy parks More

Experiences bringing the car for service has been always kind of mediocre. The maintenance department crew do not perform its job to the fullest. Car must brought back to finalize the service requested. I kind of mediocre. The maintenance department crew do not perform its job to the fullest. Car must brought back to finalize the service requested. It has been happening a few times, and I am not satisfied with the service given. More

I've been going to JMK for servicing since I purchased the car at their dealership in May 2007. Not only is the sales staff professional and knowledgable. But so, is their service dept. I have been dealin the car at their dealership in May 2007. Not only is the sales staff professional and knowledgable. But so, is their service dept. I have been dealing with Jacob Kolasinski since day one and have NEVER had any problems or issues. Everytime, I took my car in for service, I didn't have to wait long. He always took extra care of my car and checks and makes sure that everything was fine before returning the car to me. I have recommended many of my relatives and friends to go to JMK and all of them have had the same great experience as I have, whether it be for sales or service. I HIGHLY recommend JMK and I will not take my car anywhere else. More