BMW of Springfield

This was my third BMW. The experience was excellent. Chris is very knowledgeable. Sal, the manager made sure I received VIP treatment. Recommend 5 stars. Chris is very knowledgeable. Sal, the manager made sure I received VIP treatment. Recommend 5 stars. More

This is the the 3rd BMW I've gotten thru JMK, and they've always been exemplary, honest, price competitive and a dealer which treats the customer with respect. An extra shut-out for my CA, Mark Carvalho. Mar always been exemplary, honest, price competitive and a dealer which treats the customer with respect. An extra shut-out for my CA, Mark Carvalho. Mark is extremely knowledgeable (he's an ex BMW tech), an absolute straight shooter who'll give you his honest opinion with no xx, follows thru on his commitments, and is willing to, and does, go above and beyond for his customers. I can't recommend him more highly. More

This is my 5th purchase from Christopher and every time he is helpful, always willing to go that extra step and the dealership too! I was able to order my 3-series on spec with Chris over the phone. He hel he is helpful, always willing to go that extra step and the dealership too! I was able to order my 3-series on spec with Chris over the phone. He helped me work out all the details while I was running around for my business. During the waiting period he kept checking in to let me know the status of the car and on arrival was 100% helpful with explaining my new addition and everyone else at JMK keep everything simple. I will continue to recommend JMK to colleagues, friends, and family. And all it takes is a simple phone call and Chris is ready to please. More

My experience at JMK was excellent. Mark Carvalho was my salesman. He was professional, sincere and extremely helpful. Since the sales person I previously worked with at JMK left, I was concerned but Mark salesman. He was professional, sincere and extremely helpful. Since the sales person I previously worked with at JMK left, I was concerned but Mark was everything I could have asked for in a salesperson. He devoted his time to explain all my questions and drove the car with me until I felt confident to drive it on my own. This is my eighth BMW and I will be going back for my next BMW to JMK in the beginning of July. Of course, Mark Carvalho will be my salesperson. More

Mark is a very responsive and accommodating salesman. He was helpful in terms of detailing costs and giving me options. He took and great deal of time to explain the features of the car and to insure that I was helpful in terms of detailing costs and giving me options. He took and great deal of time to explain the features of the car and to insure that I understood and could use the features before I pulled out of the parking lot. The dealership is excellent! The quality of their work and scheduling of maintenance is also top notch. This is my 5th car from this dealership. More

Chuck had made us feel very comfortable from the moment we met him. He went over the deal in a very professional manner and answered any questions we had. He promptly returned our phone call and answered we met him. He went over the deal in a very professional manner and answered any questions we had. He promptly returned our phone call and answered all emails in a timely fashion. He took his time explaining how the car features worked and addressed any issues we had. Chuck is a great salesman and we will definitely deal with him again when the time comes to buy our next BMW. More

JMK is by far the best dealership in Northern New Jersey JMK is by far the best dealership in Northern New Jersey and it's for one reason and one reason only, the PEOPLE that work there. My family has be JMK is by far the best dealership in Northern New Jersey and it's for one reason and one reason only, the PEOPLE that work there. My family has been buying BMWs at JMK since 1979 and we just took delivery of our latest, a 135ic. Over the past 32 years we have tried a couple of the other dealers but always came back to JMK because the people that work there are second to none. Mark Carvalho in sales has been with the company for 20 years. He started out as a technician in service and then worked in parts and then moved into sales. He's not a pushy salesman, he's an enthusiast who knows and loves the cars and goes the extra mile. It's refreshing to find a sales person that is ZERO pressure and is happy to just talk cars, a genuine and nice guy. There are a lot of BMW dealerships in north jersey, you can buy the same car at any of them so what differentiates them is the service. JMK has the best service of any area dealer. The service team headed by Carlos, Tino and Helario has no equal. You don't wait weeks to get an appointment at JMK and when you bring the car in it gets repaired properly the first time and back to you in minimal time. The guys know the cars inside out and strive to satisfy the customer every time no matter how large or small the service job. I've dealt with many parts departments over the years, and Benn at JMK is fantastic. He knows the cars, he has great communication in keeping you aware of when parts will arrive or if they are back ordered and how long they will take to arrive. He always has a smile and he treats any order with the same diligence. All in all, JMK exceeds expectations and that's why we have been customers there for over three decades and will continue to be customers for the next three. More

We currently lease two 328xi BMW's for our two sons. We currently lease two 328xi BMW's for our two sons. Well last night, my husband and I added yet another BMW to our family of cars. Mark Carvalho he We currently lease two 328xi BMW's for our two sons. Well last night, my husband and I added yet another BMW to our family of cars. Mark Carvalho helped with our lease last night and our prior lease on our sons car. We are totally satisfied, happy customers of JMK. That statement really means alot due to the fact that my father worked for General Motors for 45 years and I have always been a huge supporter of General Motors cars. Mark is a genuinely knowledgeable and affable salesman. No pushy comments, no gimmicks, no playing games with prices. We have never talked to a salesman who knows his product as well as Mark does. Very impressive. Mark worked with us to arrive at our desired leasing payment showing us various options. During our test drive Mark demonstrated various features of the X3and took time to explain so many other options of the vehicle, we felt so totally informed. We are looking forward to driving our new BMW X3 when it arrives - thanks Mark and JMK. More

What really sets off JMK from some of their competitiors are the people that they have working for them. If you enjoy talking cars and dealing with a truly knowledgeable sales person, Mark Cavalho is y are the people that they have working for them. If you enjoy talking cars and dealing with a truly knowledgeable sales person, Mark Cavalho is your man! Mark has been working for BMW for about 20 years. First as a technican, and then in sales. He is a BMW Car Club Member and truly loves the cars he is selling. So when you talk BMW's with Mark, you tap into a wealth of information that goes far beyond what you would expect from an ordinary sales person. And that's just the point, Mark is truly extraordinary. No matter what kind of question or concern you may have relating to leasing, maintaining, or purchasing BMW's Mark will have the answer. It is truly a pleasure to deal with some one who really knows what he is doing, and can help you in the most effective way. Carlos, Tino, and Claudio are a great service team. Although for the most part the the 15 BMW's we have owned over the years have been trouble free,recently, we leased one that had a serious problem that could not be easily fixed. Carlos, Tino and Claudio worked together on this and were highly effective in dealing with BMW North America to get this problem resolved to our total satisfaction, which in this case meant replacing the car. While this was going on, we were given a BMW loaner that was equivalent to our car, so the whole process was totally seamless and not the least bit aggravating. While any dealer can do routine service, it's nice to know when you get into a difficult situation, you have a service team that will go to bat for you and get results. More

Paul was extremely helpful and made sure I was aware of all that was progressing with both of our cars, one after the other, over a period of several weeks. all that was progressing with both of our cars, one after the other, over a period of several weeks. More