BMW of Springfield

Chuck had made us feel very comfortable from the moment we met him. He went over the deal in a very professional manner and answered any questions we had. He promptly returned our phone call and answered we met him. He went over the deal in a very professional manner and answered any questions we had. He promptly returned our phone call and answered all emails in a timely fashion. He took his time explaining how the car features worked and addressed any issues we had. Chuck is a great salesman and we will definitely deal with him again when the time comes to buy our next BMW. More

JMK is by far the best dealership in Northern New Jersey JMK is by far the best dealership in Northern New Jersey and it's for one reason and one reason only, the PEOPLE that work there. My family has be JMK is by far the best dealership in Northern New Jersey and it's for one reason and one reason only, the PEOPLE that work there. My family has been buying BMWs at JMK since 1979 and we just took delivery of our latest, a 135ic. Over the past 32 years we have tried a couple of the other dealers but always came back to JMK because the people that work there are second to none. Mark Carvalho in sales has been with the company for 20 years. He started out as a technician in service and then worked in parts and then moved into sales. He's not a pushy salesman, he's an enthusiast who knows and loves the cars and goes the extra mile. It's refreshing to find a sales person that is ZERO pressure and is happy to just talk cars, a genuine and nice guy. There are a lot of BMW dealerships in north jersey, you can buy the same car at any of them so what differentiates them is the service. JMK has the best service of any area dealer. The service team headed by Carlos, Tino and Helario has no equal. You don't wait weeks to get an appointment at JMK and when you bring the car in it gets repaired properly the first time and back to you in minimal time. The guys know the cars inside out and strive to satisfy the customer every time no matter how large or small the service job. I've dealt with many parts departments over the years, and Benn at JMK is fantastic. He knows the cars, he has great communication in keeping you aware of when parts will arrive or if they are back ordered and how long they will take to arrive. He always has a smile and he treats any order with the same diligence. All in all, JMK exceeds expectations and that's why we have been customers there for over three decades and will continue to be customers for the next three. More

We currently lease two 328xi BMW's for our two sons. We currently lease two 328xi BMW's for our two sons. Well last night, my husband and I added yet another BMW to our family of cars. Mark Carvalho he We currently lease two 328xi BMW's for our two sons. Well last night, my husband and I added yet another BMW to our family of cars. Mark Carvalho helped with our lease last night and our prior lease on our sons car. We are totally satisfied, happy customers of JMK. That statement really means alot due to the fact that my father worked for General Motors for 45 years and I have always been a huge supporter of General Motors cars. Mark is a genuinely knowledgeable and affable salesman. No pushy comments, no gimmicks, no playing games with prices. We have never talked to a salesman who knows his product as well as Mark does. Very impressive. Mark worked with us to arrive at our desired leasing payment showing us various options. During our test drive Mark demonstrated various features of the X3and took time to explain so many other options of the vehicle, we felt so totally informed. We are looking forward to driving our new BMW X3 when it arrives - thanks Mark and JMK. More

What really sets off JMK from some of their competitiors are the people that they have working for them. If you enjoy talking cars and dealing with a truly knowledgeable sales person, Mark Cavalho is y are the people that they have working for them. If you enjoy talking cars and dealing with a truly knowledgeable sales person, Mark Cavalho is your man! Mark has been working for BMW for about 20 years. First as a technican, and then in sales. He is a BMW Car Club Member and truly loves the cars he is selling. So when you talk BMW's with Mark, you tap into a wealth of information that goes far beyond what you would expect from an ordinary sales person. And that's just the point, Mark is truly extraordinary. No matter what kind of question or concern you may have relating to leasing, maintaining, or purchasing BMW's Mark will have the answer. It is truly a pleasure to deal with some one who really knows what he is doing, and can help you in the most effective way. Carlos, Tino, and Claudio are a great service team. Although for the most part the the 15 BMW's we have owned over the years have been trouble free,recently, we leased one that had a serious problem that could not be easily fixed. Carlos, Tino and Claudio worked together on this and were highly effective in dealing with BMW North America to get this problem resolved to our total satisfaction, which in this case meant replacing the car. While this was going on, we were given a BMW loaner that was equivalent to our car, so the whole process was totally seamless and not the least bit aggravating. While any dealer can do routine service, it's nice to know when you get into a difficult situation, you have a service team that will go to bat for you and get results. More

Paul was extremely helpful and made sure I was aware of all that was progressing with both of our cars, one after the other, over a period of several weeks. all that was progressing with both of our cars, one after the other, over a period of several weeks. More

My experience at JMK BMW was great primarily for two reason . First, Mark Carvalho is one of the best sales people I have ever bought from at a car dealership. Mark is knowlegable , extremely patient an reason . First, Mark Carvalho is one of the best sales people I have ever bought from at a car dealership. Mark is knowlegable , extremely patient and helpful in finding the right car and developing the right price and financing.Mark is always accessable and does not put pressure on you to buy. He makes the cusomer feel very comfortable during the entire sales process. Second, JMK BMW , through the Previously Owned sales manager , was flexible on the price and creative in terms of financing and used car trade-in so as to develop a payment I was comfortable with. In short , as opposed to some of my prior experiences at car dealerships, my latest purchase of a previously owned BMW at JMK BMW was a great experience. More

This is the 3rd BMW that we've bought from JMK & Chuck. My husband drove the other 2 and I chose to get a BMW, not just because he has been so satisfied with his cars, but also because Chuck & JMK a Chuck. My husband drove the other 2 and I chose to get a BMW, not just because he has been so satisfied with his cars, but also because Chuck & JMK are great to do business with. Even the other day, while I was parking my new car at a nearby store - someone approached me to congratulate me on my new car and then tipped his JMK hat to say he'd be seeing me around because he worked there. Truly a family feeling. The price, service and car are awesome. More

I had a great experience at JMK BMW. The sales person Mark Carvalho was extremely helpful throughout the process. He helped pick a model and was very thorough. The car was exactly what i wanted and exc Mark Carvalho was extremely helpful throughout the process. He helped pick a model and was very thorough. The car was exactly what i wanted and exceeded my high expectations. I would recommend Mark Carvalho and JMK BMW to anyone looking for a BMW. More

Purchased my seventh BMW from JMK and Dealt with Mark on five of the last transactions and he is a big part of why they have my repeat business. I highly recommend asking for him when going there. He is hon five of the last transactions and he is a big part of why they have my repeat business. I highly recommend asking for him when going there. He is honest and with NO xx More

There is a woman who schedules appointments and answers There is a woman who schedules appointments and answers the phones for the service department. She has dark hair, and her name is Sandra (or Sand There is a woman who schedules appointments and answers the phones for the service department. She has dark hair, and her name is Sandra (or Sandy). She is very nasty and passive aggressive. She kept me waiting when the service man I was supposed to talk to was free and available. He was the one who had to tell her to send me over. Then we often had to deal with her on the phone. She is very rude and nasty, when what we were actually trying to do was make an appointment and give the dealership our business. She acts like it is our honor to get an appointment there. Because of her we switched over to using Flemington BMW and are much happier. They have pleasant, pretty, girls who work the desk of the service department. They are accomodating, honest, and treat us like customers who they appreciate. FLEMINGTON BMW is also the BMW dealership that got rated as best in the state of NJ in BMW North America. It's easy to see why JMK BMW did not recieve this rating. The service people at JMK can also be condescending. Flemington BMW may not be much farther from you. It might be worth going there for what you will get in return in terms of honesty and friendliness. More