BMW of Springfield

Upon walking in the door I could tell that buying a BMW at JMK was going to be a different kind of experience. Beside the 3 floor indoor showroom and the magnificent cleanliness of the dealership the sales at JMK was going to be a different kind of experience. Beside the 3 floor indoor showroom and the magnificent cleanliness of the dealership the salesman Steve ws more then patient with my family, letting everyone of us test drive the new family car. You could tell that unlike some other dealerships Steve and JMK, really care about making deals and relationships to last a lifetime. I would recommend this dealership to anyone who is looking for a new car. More

There is no better way of describing this dealership except to say that for years they ripped us off. I will provide one example. Our vehicle was a 2004 X3. We brought the car in for service and they in except to say that for years they ripped us off. I will provide one example. Our vehicle was a 2004 X3. We brought the car in for service and they informed me that I was leaking oil from the valve cover. The cost for the repair was a close to $1,000. I explained to the representative that the car is old and that we would only be willing to do the repair if he can guarantee this would fix the problem. I explained that I didn't want to go back and forth on this where it was a money pit to repair this issue. He promised that the valve cover repair would fix the leak. Two months later I brought the car back after I had to replace 2 quarts of oil and was now told that the oil pan was leaking (another $1.600). When I explained to Mr Duarte, the service manager, that his representative promised that the problem was with the valve covers he had no response except to say that its very difficult to diagnose an oil leak and that most likely the valve cover gaskets required replacement anyway. Really? This is not an isolated incident with them. Do not trust your vehicle to this dealer. More

in past years we have leased four bmw's from jmk,yesterday we picked up our 2013 328 from jmk and by far it was the best delivery we had thanks to ALEX RAMOS. His expert product knowledge led us jmk,yesterday we picked up our 2013 328 from jmk and by far it was the best delivery we had thanks to ALEX RAMOS. His expert product knowledge led us to a seamless and pleasant delivery,he informed us of a BMW PRODUCT PROMOTION and found the one we wanted,he answered all of our questions and we had a good time during the entire delivery.Thanks ALEX! More

This dealership and the dealer, Tony Mancuso, always make we want to buy a BMW. Transactions are smooth and deliveries are fast. I can not stress how great this dealership is. On top of the great customer se we want to buy a BMW. Transactions are smooth and deliveries are fast. I can not stress how great this dealership is. On top of the great customer services, I get a free gift with my brand new purchase. I really recommend this dealership if you want a great price, fast transaction, less paperwork, and smooth delivery. More

This was my 4th car from Tony, he has always been very fair and worked extremely hard from my business. The nice part is after i purchased the car i still heard from Tony to make sure things are going wel fair and worked extremely hard from my business. The nice part is after i purchased the car i still heard from Tony to make sure things are going well. More

For me the rating of 5 is not high enough. Mr. Angelo Zito, the General Sales Mgr. @ JMK makes walking into a dealership and buying a vehicle a pleasure. He takes away the pressure and you like your trea Zito, the General Sales Mgr. @ JMK makes walking into a dealership and buying a vehicle a pleasure. He takes away the pressure and you like your treated fairly and honestly. To date, I have purchased 7 BMW's from Mr. Zito in the last 7 years for me and my family. Another dozen or so of my friends and relatives have purchased BMW's from Mr. Zito in the same time frame and all come away with the same feeling. He is not just there to sell you a car, any problems that I encountered over the years he takes care of immediately. More

Tony Mancuso was deceiving during the sales process. I live in Wisconsin so during the conversation Mr Mancuso offered to inspect the vehicle in detail and provide me with details as to the vehicle's cond live in Wisconsin so during the conversation Mr Mancuso offered to inspect the vehicle in detail and provide me with details as to the vehicle's condition. This approach is something I have read on the internet that out of town buyers have used successfully. I was a bit apprehensive and mentioned that I could also contract a third party inspector. Mancuso indicated that he had never heard of such companies but assured me that JMK BMW is a very reputable dealer and that he was a 17 year employee. Mancuso sounded very professional and made me feel at ease so I agreed to use him as my "eyes" to inspect the car. I did tell Mancuso that I would want to know of dings, scratches and any stone type damage. Mr Mancuso called me back within a couple of hours and said that he had taken the car to lunch and reported to me the vehicle was in excellent condition and had no interior or exterior flaws (flawless). This car had only been driven for six months and had only 6000 miles so I believed him. Please know that according to KBB the definition of "Excellent" includes the following language: "it appears brand new, hasn't had bodywork (including paint), lacks rust, is in perfect mechanical condition and doesn't require any repairs whatsoever. A car in excellent condition has an entire record of service...". As a result of his inspection, I put a deposit over phone and flew to New Jersey. When I arrived at JMK the car had a significant number of scratches on the front bumper including a sizeable 10x2 inch scratch which seemed to have been caused by hitting cement while parking. As soon as we walked outside and before I got to the car Mr Mancuso acknowledged that the car had exterior imperfections that that he hadn't seen them because the car "was dusty" when he inspected it the first time. I was in total disbelieve. To make matters worse nowhere in the description of the car it was stated that the car had an after-market alarm installed. This alarm went off for no reason when we took the car for a test drive. They offered to remove the alarm but according to the BMW booklet (& a phone call into BMW USA) "alterations or modifications" can void sections of the manufacturer's warranty. In addition Mr Mancuso indicated that it is a requirement I sign a statement that would release JMK of any liability would it be later determined that the car had been involved in an accident. I asked if this was not something that a BMW Authorized dealer be able to determine before offering a vehicles for sale. He said that they would not sell a vehicle without such liability release. In summary, the $1,000.00 cost I incurred by traveling to NJ would have been avoided if Mr Mancuso would have acted in a sensible and professional way while dealing with a long distance client. To add insult to injury when on my way out I decided to express my service experience to the general manager Angelo Zito, he indicated that he did not want to hear anything negative I had to say regarding Mr Mancuso. More

I RECENTLY PURCHASED A 2012 535XI FROM JMK BMW. GENERAL SALES MGR. ANGELO ZITO PUT THE DEAL TOGETHER WITH PROFESSIONALISM AND INTEGRITY THAT WAS SECOND TO NONE. I COULDN'T BE HAPPIER WITH MY NEW BMW AND MY SALES MGR. ANGELO ZITO PUT THE DEAL TOGETHER WITH PROFESSIONALISM AND INTEGRITY THAT WAS SECOND TO NONE. I COULDN'T BE HAPPIER WITH MY NEW BMW AND MY EXPERIENCE WITH JMK. IF YOU ARE IN THE MARKET FOR A BMW I HIGHLY RECOMMEND YOU VISIT ANGELO AND HIS TEAM AT JMK. YOU WOULD BE GLAD YOU DID!!! More

Great job! My 2011 X3 had a problem with wind and road noise, and some hesitation on throttle application. As usual for JMK I was given the feeling they were listening to my concerns and I was treated wit noise, and some hesitation on throttle application. As usual for JMK I was given the feeling they were listening to my concerns and I was treated with both courtesy and a smile. My Service Advisor, Jacob Kolasinski and the Service Manager Tino Pereira assured me they would do everything possible to take care of the issues, which in regard to complaints about noise is often not easy. And they did, both the noise and and hesitation gone. Can't do better than that. Also want to thank Hilario Soares who has provided similarly great service in earlier dealings. More

Allen was very helpful and responsive, got me the info I needed to make my decision of purchasing BMW 535i GT ...... and I am loving it. Got it for a great price as well... Thanks a lot. Jaroslav F. needed to make my decision of purchasing BMW 535i GT ...... and I am loving it. Got it for a great price as well... Thanks a lot. Jaroslav F. More