BMW of Springfield

This is our first purchase of BMW. Approached many other dealers & none showed any reciprocation. Agata from JMK BMW was exceptionally good in looking for a car that we wanted. We highly recommend this deal dealers & none showed any reciprocation. Agata from JMK BMW was exceptionally good in looking for a car that we wanted. We highly recommend this dealership & Agata to others. More

This was the 2nd used BMW purchased here. The 2nd one was bought by our son. Very happy w/ the service also. Would highly recommend this dealership. bought by our son. Very happy w/ the service also. Would highly recommend this dealership. More

JMK BMW came highly recommended by a close friend and BMW enthusiast. From the first phone conversation to the delivery, the experience was smooth and quick. My sales rep went far and beyond to accommodate m enthusiast. From the first phone conversation to the delivery, the experience was smooth and quick. My sales rep went far and beyond to accommodate me and find me the right car. Financing was secured and at a great rate. rebates were applied that I did not even know about. I would not recommend any other dealership. There was no sales pressure. This was a pleasant overall experience. The car itself is amazing as well. More

I had an excellent experience at the JMK dealership. Agata was an exemplary ambassador for BMW and made every step of the process enjoyable. I wasn't treated as a number and felt that my happiness was i Agata was an exemplary ambassador for BMW and made every step of the process enjoyable. I wasn't treated as a number and felt that my happiness was indeed their number one priority. Thank you! More

From the moment that we entered JMK until the moment that we picked up the car, we were very happy with the services provided by JMK BMW. Mark Carvalho is a very friendly and extremely knowledgeable sales pe we picked up the car, we were very happy with the services provided by JMK BMW. Mark Carvalho is a very friendly and extremely knowledgeable sales person. We also liked the fact that he was not pushing us into a purchase at all. We could not have wished for a better sales person than Mark. We will recommend this dealership to anyone. More

I have purchased several cars from JMK BMW and when the term 'Great Dealer Experience' is used, JMK should be on the top of a short list. Everything about the experience from the test drive, finance and de term 'Great Dealer Experience' is used, JMK should be on the top of a short list. Everything about the experience from the test drive, finance and delivery, through service is very professional. I have on occasion called my salesman to ask technical questions and he often provides an immediate response or directs me quickly to someone who can provide one. The showroom and lounge are beautiful, and certainly adds to the overall experience. To keep you car looking its best, there is a full body shop located directly behind the dealership. As we near the time to purchase another car, the JMK folks always seem trained on the the latest models and features and very capable of helping us make the best decision. BMW makes some of the finest cars on the road today, and this dealer does everything they can to ensure that the positive experience does not end there. Thanks JMK! More

This is my 4 purchase from jmk bmw. I couldnt be more satisfied with their friendliness and professionalism. I always feel that the service i receive is personalized. Mark Carvalho is an excellent sales satisfied with their friendliness and professionalism. I always feel that the service i receive is personalized. Mark Carvalho is an excellent sales advisor i highly recommend him to anyone i know. I have been a customer now for the past 10 years and i look forward to being one for years to come. Keep up the good work!! If you are in the market for a bmw this the place to go and definitely ask for mark!!!! More

THIS IS MY 3RD CARFROM jmk THE SERVICE AND KNOWLEDGE OF THE PRODUCT IS EXCEPTIONAL. tHATS WHY WE KEEP COMING BACK. Mark Carvalho understands hs product and customer needs. THE PRODUCT IS EXCEPTIONAL. tHATS WHY WE KEEP COMING BACK. Mark Carvalho understands hs product and customer needs. More

Upon walking in the door I could tell that buying a BMW at JMK was going to be a different kind of experience. Beside the 3 floor indoor showroom and the magnificent cleanliness of the dealership the sales at JMK was going to be a different kind of experience. Beside the 3 floor indoor showroom and the magnificent cleanliness of the dealership the salesman Steve ws more then patient with my family, letting everyone of us test drive the new family car. You could tell that unlike some other dealerships Steve and JMK, really care about making deals and relationships to last a lifetime. I would recommend this dealership to anyone who is looking for a new car. More

There is no better way of describing this dealership except to say that for years they ripped us off. I will provide one example. Our vehicle was a 2004 X3. We brought the car in for service and they in except to say that for years they ripped us off. I will provide one example. Our vehicle was a 2004 X3. We brought the car in for service and they informed me that I was leaking oil from the valve cover. The cost for the repair was a close to $1,000. I explained to the representative that the car is old and that we would only be willing to do the repair if he can guarantee this would fix the problem. I explained that I didn't want to go back and forth on this where it was a money pit to repair this issue. He promised that the valve cover repair would fix the leak. Two months later I brought the car back after I had to replace 2 quarts of oil and was now told that the oil pan was leaking (another $1.600). When I explained to Mr Duarte, the service manager, that his representative promised that the problem was with the valve covers he had no response except to say that its very difficult to diagnose an oil leak and that most likely the valve cover gaskets required replacement anyway. Really? This is not an isolated incident with them. Do not trust your vehicle to this dealer. More