BMW of Springfield

What a great experience Larry Shakur Stokes: I am writing to express my sincere thanks to you and the other staff members involved in the purchase of my 2016 BMW X4 i28. I Larry Shakur Stokes: I am writing to express my sincere thanks to you and the other staff members involved in the purchase of my 2016 BMW X4 i28. I have purchased many cars in the past; including BMW but, this was by far the BEST car buying experience that I have ever had. You have a dependable nature and a genuine desire to satisfy the customer, you went above and beyond to broker the right deal for me. I appreciate the fact that you don’t have a “one size fits all” attitude when it comes to your clients. Purchasing a car is normally a taxing and time consuming process, I can honestly say that this was neither. Thank you again for making the purchase, as well as my less than desirable trade-in effortless. P.S. I drove all weekend and I am in love with my new car ? Sincerely, LaTanya H-B A very satisfied client More

OVERLY INFLATED PARTS PRICES!! I purchased my vehicle from JMK BMW in 2014. I have used them (on occasion) for covered warranty repairs; and now I remember why. I recently had a w I purchased my vehicle from JMK BMW in 2014. I have used them (on occasion) for covered warranty repairs; and now I remember why. I recently had a warning light come on that stated "parking light malfunction". I called the dealership and was told it was just a parking light that burned out and that it would cost $24.00 to replace. I informed them that I also needed my windshield replaced (for a second time) due to being hit by multiple rocks. I informed the rep that I had paid approx. $960 for the previously replaced windshield at Flemington BMW. He stated that he would check the availability and pricing, and get back to me. Within 5 minutes, I received a call back, and was told that I would be charged the same amount as the previous windshield replacement, and was quoted the $24.00 for the bulb replacement. I immediately set up the appointment for the next day. On the eve of my dropping my car off, I received a voicemail from Paul, who stated that my windshield would cost OVER $1800 to replace!! How did we go from $960 to over $1800 in less than 24 hours?!? Also, I was told that my parking light was going to cost $130, not the $24.00 that I was quoted!!! When I informed Paul to look at my receipt from my last windshield replacement, he immediately called me back and now quoted me $1100.00!! I'm no Einstein, but, how do you drop $700.00 in less than 5 minutes?!? So, now, in less than 24 hours time, I received THREE different quotes for THE SAME WINDOW!!!! I was then contacted by another service department adviser, who tried to insult my intelligence by telling me that my windshield was not replaced by a "certified BMW technician" the previous time, and that they did not use the "BMW approved glue". WHAT?!? So, apparently BMW glue must be lined with gold, because the glue kit costs $100. And you are also getting a "certified BMW technician" to apply said magic glue, and that costs A LOT OF MONEY. You are also paying over $100 for the "certified technician" to screw in a light bulb. Thank you BMW...I can change the light bulb just as well as your certified technician, and it won't cost $100 hour, for 30 seconds worth of work. I will be returning my car to Flemington BMW for my window replacement, and will NEVER return to your dealership again. I will also NEVER recommend your dealership to anyone...not even my worst enemy. More

Amazing Team From Beginning to End Called to make an appointment April as she stated like the month Amazing informative helpful and followed up had to meet her she referred me to Jacob Called to make an appointment April as she stated like the month Amazing informative helpful and followed up had to meet her she referred me to Jacob they both are amazing got my car promised on time price was on point and the young lady at the desk Danilia dolli I can only pray I get these 3 EVERYTIME highly highly recommend More

Pleasant, helpful and friendly environment I gave 5 stars because they were extremely helpful and nice when purchasing our new BMW. Every employee met and exceeded our expectations. Anthony w I gave 5 stars because they were extremely helpful and nice when purchasing our new BMW. Every employee met and exceeded our expectations. Anthony was awesome! More

Excellent experience. Easy negotiation. They make the buying experience very easy. All detailed are handled and they spend so much time with you. I have bought 20 vehicles in my life and t They make the buying experience very easy. All detailed are handled and they spend so much time with you. I have bought 20 vehicles in my life and this was the best experience! The salesman John Strazza is terrific. More

Honest, transparent, and will treat you like gold I have stepped into many dealerships but only this one is where I'll make the long drive to return should I decide on a new BMW. They are all polite b I have stepped into many dealerships but only this one is where I'll make the long drive to return should I decide on a new BMW. They are all polite but Art Youman who helped me after Bryant Bustamante spoke to me before. Art is a no nonsense salesman who will advocate for his customers and listen to their needs and concerns. I would never buy another BMW froM anyone but this dealer and Art. Art is that embodiment of an honest and hard working salesma. More

A+ Experience I leased a Z4 and Larry Stokes was beyond wonderful throughout the process as was the rest of his team including Mauricio and Ryan. I have had the ca I leased a Z4 and Larry Stokes was beyond wonderful throughout the process as was the rest of his team including Mauricio and Ryan. I have had the car for a week now and not only does it drive wonderfully but they continue to check in with me. Anyone looking to go with a BMW won't be disappointed to say the very least. More

Excellent leasing experience Finally a painless leasing experience. BMW of Springfield was terrific. Ask for Larry Stokes. He made it happen. Was pleasant, realistic, patient and Finally a painless leasing experience. BMW of Springfield was terrific. Ask for Larry Stokes. He made it happen. Was pleasant, realistic, patient and delivered as promised. I have only good things to say about Larry and this dealership. We will be back. More

Incredible Car Buying Experience The entire experience was great. From the minute you walk in, until you drive out with your new car. My advisor John Strazza was the best. I told hi The entire experience was great. From the minute you walk in, until you drive out with your new car. My advisor John Strazza was the best. I told him what I need and wanted to pay and that's what he found for me. He was very patient with me and answered all my questions and really hit the nail on the spot with the car he found me. Honestly could not be happier about it all. I was fearful walking in due to the general fear that surrounds buying a car but after coming here, I think car buying is a not as complicated as most people make it out to be if you know what you want and can afford. The staff also makes you feel very at home and comfortable. More

Car purchase with courtesy I stopped by with no intent to actual buy a vehicle, but to review the process. Elis listened very carefully to my concerns and accurately and time-e I stopped by with no intent to actual buy a vehicle, but to review the process. Elis listened very carefully to my concerns and accurately and time-efficiently provided information in a very sales-friendly manner. The initial information was consistent to the end and options were made available as I questioned each car buying option. Elis was respectful and explained the process in layman's terminology, which cut-through some of the red-tape discussion. More