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BMW of Springfield
Springfield, NJ
581 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 15, 2017
Excellent Experience - Great Sales (James) and Dealership I leased my first BMW and found the whole experience at Springfield painless. James did not pressure us and went out of his way to make us feel comfor I leased my first BMW and found the whole experience at Springfield painless. James did not pressure us and went out of his way to make us feel comfortable. He was honest, patient, and listen diligently to help us find the car and options that we wanted. When we lease our next BMW I will go back to Springfield and work with James without any hesitation. More
by SMG
Employees Worked With
James Kreie
February 14, 2017
Peace of mind This was my first experience with BMW OF SPRINGFIELD I learned of them through searching the net for a particular vehicle I was looking for, and they This was my first experience with BMW OF SPRINGFIELD I learned of them through searching the net for a particular vehicle I was looking for, and they happened to have one in the showroom I was very apprehensive at first, not knowing anyone at the dealer, but James made us fee welcomed and took the time to listen I can't say enough about James as my sales contact. He was outstanding. No slick sales gimmicks, no pressure, Just great, accomodating service. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. No hassles. Gave me complete peace of mind, which we all know, is close to priceless. More
by KK
Employees Worked With
James Kreie
February 14, 2017
Great experience! I'm so thrilled with my new 430x. James and the whole JMK team were ultra professional. Great customer experience, and extremely honest. This is my I'm so thrilled with my new 430x. James and the whole JMK team were ultra professional. Great customer experience, and extremely honest. This is my 4th lease and I'd highly recommend James. More
by Caragagliano
Employees Worked With
James Kreie, Ty Alanos
February 13, 2017
James thorough, thoughtful and knowledgeable salesman. definitely made my experience good i would absolutely use him again . Even after he made the sale he thorough, thoughtful and knowledgeable salesman. definitely made my experience good i would absolutely use him again . Even after he made the sale he was very helful in helping me sort through some issues More
by Phil Provenzano
Employees Worked With
James Kreie
February 13, 2017
Quality, Attentive Service James was great. Took the time to show me the entire fleet and was patient during the process. He was attentive, knowledgeable, and was able to get James was great. Took the time to show me the entire fleet and was patient during the process. He was attentive, knowledgeable, and was able to get a deal within my initial desired price. More
by Rjf4
Employees Worked With
James Kreie, Ty Alanos
February 11, 2017
Great guy James James help me get the car that I wanted Excellent and very honest, he went on and beyond to surpass my expectations!! Very happy I was able to deal James help me get the car that I wanted Excellent and very honest, he went on and beyond to surpass my expectations!! Very happy I was able to deal w/ him... Thank you Jose A More
by Jose A
Employees Worked With
James Kreie, Wayne Liebeskind
February 10, 2017
Wonderful sales experience I was extremely happy with the sales support provided by Carlos Borbon. I was looking for specific BMW X5 model and he was very helpful. When I decid I was extremely happy with the sales support provided by Carlos Borbon. I was looking for specific BMW X5 model and he was very helpful. When I decided to go for another car since I wanted HUD, he went beyond and made it happen. Gave me the same great deal with this another car. He was professional, courteous and honest. I would recommend highly for any sales inquiries. I am enjoying my X5 now. More
by Bertil
Employees Worked With
Carlos Borbon
February 09, 2017
Personal Touch Jimmy did an excellent job helping me determine which car would be the perfect car for my lifestyle. He nailed it!!! I would recommend working with Jimmy did an excellent job helping me determine which car would be the perfect car for my lifestyle. He nailed it!!! I would recommend working with Jim and Gene. More
by Bobbybarz
Employees Worked With
Gene Mosco, James Kreie
February 08, 2017
Why bother? I leased a 2016 BMW from this dealer in July. I made a previous review about the horrible service I got from the service department for simply having I leased a 2016 BMW from this dealer in July. I made a previous review about the horrible service I got from the service department for simply having them put on my license plates. The young valets that worked there were so unprofessional and rushed me in and out like I was a bother. They were rude and told me they had washed the car but it was filthy. Which I was told I could get it washed anytime. Now 6 months later my BMW with only 3,000 miles started giving me issues. The seatbelt warning came on but no one was in the seat, the clock kept telling me to set the time, the back up camera screen turned red and the wheel and engine lights came on. When I called this dealership I was transferred 3 times on hold for 23 minutes and when I finally got a person on the phone she wasn't the most pleasant. When I leased the car I was made all these false promises that if the car needed service they would pick it up and drop off a loaner. Well I was told they had no loaners and I had to wait. So basically it was okay to drive it with the engine light on. I was so angry so I called Open Road BMW in Edison. They told me to bring the car right away. They took it in and gave me a loaner right on the spot no problem. They told me not to worry about any fees because at 3,000 miles the engine light should not be on. They diagnosed the car and turned out it needed an instrument cluster which should have been replaced previous to me buying it. Although Open Road had my car for approximately 13 days they kept me informed. When I picked the car up it looked like the day I purchased it. It was spotless inside and out. Each employee was professional and pleasant and I would recommend them to all my friends. I will purchase/ lease my next vehicle from Open Road. I can tell you I will never visit Springfield BMW for service or a sale again. They are horrible. The only good part of Springfield BMW was my salesman Art Youman. He was excellent and should think of switching dealers. He was friendly and professional and I'm sad to even have to put him in this review but it is no reflection on him. More
by Sflemen1
Employees Worked With
Artrus Youman
February 08, 2017
Effortless car buying experience James made the purchase of my 2017 X5 effortless. He is professional, straightforward and accommodating. He listened to my needs and presented me with James made the purchase of my 2017 X5 effortless. He is professional, straightforward and accommodating. He listened to my needs and presented me with a variety of options that all fell within the parameters of what I was looking for and did not try to push me into buying something I did not need or want. I can confidently recommend James and Springfield BMW for a stress free car buying experience. More
by Cargal
Employees Worked With
James Kreie
