BMW of Springfield

First BMW lease! Carmine was a professional salesperson who was attentive to the needs of the customers. He listened to all our questions, was very patient and explain Carmine was a professional salesperson who was attentive to the needs of the customers. He listened to all our questions, was very patient and explained details clearly. He was a wonderful sales person to deal with and made our first BMW lease a breeze. We walked out with our new 2018 320i that same day! Carmine Buono is definitely an asset to Springfield BMW. More

Best Time Buying A Car Carmine was the best salesman I have ever worked with. I just bought a 2015 BMW X3 from him and it's AMAZING! Very thorough and knowledgeable about th Carmine was the best salesman I have ever worked with. I just bought a 2015 BMW X3 from him and it's AMAZING! Very thorough and knowledgeable about the product. Also worked with Ty, the finance manager, and he was great too! More

Red Carpet Experience My husband and I came in on Saturday to check out the selection of Certified BMW's available. Carmine Buono was our salesman and he was absolutely won My husband and I came in on Saturday to check out the selection of Certified BMW's available. Carmine Buono was our salesman and he was absolutely wonderful! His product knowledge was superb and he was extremely patient, helped us out in every way he could, and made what we thought would be the "dreaded" car buying outing a successful and easy-going trip! He explained the whole process to us and took us step by step through the whole thing. He made us completely at ease. We won't buy a vehicle from anyone else from now on and all of our friends and relatives will be told to go see Carmine! We got the red carpet experience at BMW of Springfield and are now the proud owners of our first X3! More

SOLD A AN OLD CAR ON LIES WITH DOZENS OF PROBLEMS I went in to buy a 2013 pre owned 3 series and paid a bit over the price based on the packages and specs on the car. But we also purchased the additio I went in to buy a 2013 pre owned 3 series and paid a bit over the price based on the packages and specs on the car. But we also purchased the additional tire and wheel protect for 4 years for $4k and were told we could get the whole set of tires replaced 3 threes if they were worn out. After driving the car for a week, the breaks started to get soft and I had to press down all the way down to stop the car. Took it and they said it had no problem. The car had no inspection sticker on it and I WAS GIVEN A TICKET for their mistake. Another week goes by and the brakes are still absolute xxxx, and the car gas tank had a leak. The brakes started to make a clicking sound and had to be taken in to replace the rotors, brakes, wheels ad gas tank leaK, which they wouldn't over with the warranty or the wheel and tire protection. The car has been in the shop over 10 times and has spent a good amount on repairs. WILL NOT BUY ANOTHER BMW BECAUSE THEY ACTION AND LIES THEY FEED PEOPLE TO SELL CARS. Totally unacceptable. More

Best Car Buying Experience Car buying experience with Art was the best we've had in last 10+ years! We are returning to BMW after leasing Lexus vehicles for last several years! Car buying experience with Art was the best we've had in last 10+ years! We are returning to BMW after leasing Lexus vehicles for last several years! Art made sure that we got everything that we wanted in our X3 and also suggested us to go for a custom made vehicle when he did not have a vehicle that matched our exact requirements. The vehicle was built and delivered to us in exactly 4 weeks as he told us! Very easy to work with and upfront in all the numbers and no tricks/last minute surprises! This is exactly how new car buying/leasing experience should be! More

Excellent from Start to Finish I had been searching for a BMW at several NJ dealerships-BMW of Springfield definitely surpassed all of my expectations. I worked with Matt Rieger, n I had been searching for a BMW at several NJ dealerships-BMW of Springfield definitely surpassed all of my expectations. I worked with Matt Rieger, new sales rep, and Mike, sales manager. Matt was fairly new to the dealership and had just joined the team but his follow up and follow through was superb. I had many questions about the car, service, and package deal and he did his absolute best to accommodate me; but, when he didn't have an answer, he got his manager Mike involved who went above and beyond. I would recommend this dealership and working with Matt and Mike any day! I have already referred to people to them since purchasing the vehicle only three days back. That alone should say enough about their level of service and customer satisfaction... More

The worst experience in my life I purchased an M6 from them one month ago. The car has been in the shop three times. I spoke to four managers and asked them to cancel my deal or pu I purchased an M6 from them one month ago. The car has been in the shop three times. I spoke to four managers and asked them to cancel my deal or put me in a different car. They would not agree to do so. I'm paying a lot of money for a car I can't drive. They had the car for 10 days; still no update. I will never buy a car from them again and this will be my last BMW. They are thieves. Whomever reads this post; I strongly recommend you go elsewhere to buy a car. More

excellent professional service We bought a new BMW X5 from the Springfield dealership. I had a couple of questions related to the warranty we purchased with the car. I got in touch We bought a new BMW X5 from the Springfield dealership. I had a couple of questions related to the warranty we purchased with the car. I got in touch with Amanda. We received an excellent professional service. Springfield dealership should be proud of such great service. More

My new Beamer Lenny was our certified dealer. He was fair, professional and friendly. What more could you ask for. Answered all questions and made the sale smoo Lenny was our certified dealer. He was fair, professional and friendly. What more could you ask for. Answered all questions and made the sale smooth and painless. Assisted me in bank issues as well. Great dealership indeed. More