BMW of Spokane

Worst car buying experience I have had in 2 countries. No service, no information on warranty purchased (still don't even have name of company after contacting dealership multiple times), wrong title wor No service, no information on warranty purchased (still don't even have name of company after contacting dealership multiple times), wrong title work, waited almost 3 hours to write a check for full amount even though information requested was sent hours before I arrived. Received key fob with dead battery, no walk around of features, no follow up. I would not recommend this dealership and will never purchase from them in the future. They obviously don't care about their customers or customer loyalty. More

Yesterday we purchased our new ride at BMW and had an excellent experience thanks to Derreck McGee. He has a wealth of knowledge with the vehicles inside and out which gave us confidence in buying our excellent experience thanks to Derreck McGee. He has a wealth of knowledge with the vehicles inside and out which gave us confidence in buying our first BMW. We test drove several vehicles and had many questions for our salesman and Mr McGee was able to answer all of our questions far beyond what was expected. Not only does he have high integrity in the products that this dealership has to offer as a whole but in the customer service that he provides. We went from never owning a BMW to feeling well educated on the decision making process His customer service is exceptional and it was so nice to purchase a vehicle with someone who had our best interest in mind and not a pushy sales pitch. He was very friendly and professional even allowing us time alone to discuss our decisions with no pressure. The whole process was truly seamless and enjoyable. So much so that we have made a pact to never buy from another dealership or salesman again in the future. In fact just today we shared our story with a close friend and she will be visiting Derreck at BMW this week to purchase her first BMW! Thank you Derreck and BMW dealership. More

This was the best car buying experience I've had. The staff kept constant contact with me. They even sent a video of the vehicle I was interested in. I ended up getting financing at a great rate. The sal staff kept constant contact with me. They even sent a video of the vehicle I was interested in. I ended up getting financing at a great rate. The sales associate I worked with was Derrick McGee. He was perfect! Very professional. Derrick made me feel at ease with the entire process. He was a real pleasure to work with. If you're shopping at BMW of Spokane, I highly recommended Derrick McGee! More

This was a wonderful company to work with. We found our used automobile online and they financed, sold, and shipped it without a glitch. Perfect! used automobile online and they financed, sold, and shipped it without a glitch. Perfect! More

Excellent service through the whole process. Robert Fayant has a low pressure presentation and was great to work with through the sales process. Thank you Fayant has a low pressure presentation and was great to work with through the sales process. Thank you More

Fantastic customer service - not one glitch when purchased my vehicle. Very satisfied and will buy my next one there as well! Job well done BMW of Spokane! purchased my vehicle. Very satisfied and will buy my next one there as well! Job well done BMW of Spokane! More

Go above and beyond! I want to thank Kevin and Scott for going out of their way! I really like my new set of tires, how quiet they are and the car handles so well out on I want to thank Kevin and Scott for going out of their way! I really like my new set of tires, how quiet they are and the car handles so well out on the roads. I love driving on curvy roads! I know they are always on top of it , where the car is in the service process. Because of Kevin and Scott, my car is in great condition! Great BMWS and Great Service Department! More

Always receive the highest level of attentiveness and care. I bring all my cars to this store for service, not just my BMW. I find that when you ha e great service there’s no need to shop around to find care. I bring all my cars to this store for service, not just my BMW. I find that when you ha e great service there’s no need to shop around to find something that might save you a couple bucks. I pay for service and that’s what I get, at the highest level! More