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BMW of Spokane

Spokane, WA

4.2
552 Reviews

215 E Montgomery Ave

Spokane, WA

99207

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Showing 552 reviews

March 19, 2020

Fantastic customer service - not one glitch when purchased my vehicle. Very satisfied and will buy my next one there as well! Job well done BMW of Spokane! More

by Gtmadatian
Recommend Dealer
Yes
Employees Worked With
Ally and Richard and Robert, Robert Bailey, Bo Lively
Mar 23, 2020 -

BMW of Spokane responded

It’s great to know that our staff was able to give you the car-buying experience you were looking for! Buying a new car is an important decision, and we can't thank you enough for choosing us to help you with it! If you need anything else down the road, please don't hesitate to call. Regards, The BMW of Spokane Team

March 10, 2020

Go above and beyond! I want to thank Kevin and Scott for going out of their way! I really like my new set of tires, how quiet they are and the car handles so well out on More

by Glama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Grumbly, Kevin Risley
Mar 10, 2020 -

BMW of Spokane responded

Hi Glam, We're happy to see Kevin and Scott took great care of you and your vehicle's running just like new. Thanks for sharing your experience and we hope to work together again in the near future. Regards, The BMW of Spokane Team

March 08, 2020

Always receive the highest level of attentiveness and care. I bring all my cars to this store for service, not just my BMW. I find that when you ha e great service there’s no need to shop around to find More

by tysonls
Recommend Dealer
Yes
Employees Worked With
Scott Grumbly, Kevin Risley
Mar 09, 2020 -

BMW of Spokane responded

Thanks for being part of the family. We're happy to see our team takes great care of you and we look forward to providing you with this same great service for years to come. Regards, The BMW of Spokane Team

February 08, 2020

The staff were attentive and made sure I and my family left happy. My mom and I both bought cars and will be buying our next cars from BMW Spokane. More

by FARMSTEADBAKER
Recommend Dealer
Yes
Employees Worked With
Emily Kirk, Phil
Feb 10, 2020 -

BMW of Spokane responded

We take pride in providing top-notch service and we're so happy to see our team provided just that. Thank you for this outstanding review and we look forward to serving you again soon. Regards, Phil Brooker General Manager pbrooker@lithia.com

February 08, 2020

Scott is very friendly and helpful . Appreciate the service . Enjoy the atmosphere, lattes and cookies. Car runs like a top . Will return when help is needed More

by Craig123
Recommend Dealer
Yes
Employees Worked With
Scott Grumbly
Feb 11, 2020 -

BMW of Spokane responded

Hi Craig, We're pleased that Scott took such good care of you and made your experience so quick and painless! It's moments like these that make us so proud. Regards, Phil Brooker General Manager pbrooker@lithia.com

January 23, 2020

We recently bought a car from Derrick McGee. He was a 5 star salesperson! Explained evey feature on the car and followed up to make sure we were satisfied. The purchase went smoothly and BMW was a class a More

by Nitaspencer
Recommend Dealer
Yes
Employees Worked With
Derrick McGee
Jan 23, 2020 -

BMW of Spokane responded

Hi Nita, Congrats on your new purchase, and thank you for sharing your awesome experience! We're so glad to hear that Derrick took excellent care of you. Hope all is well and hope to work with you again soon! Take care! Regards, Phil Brooker General Manager pbrooker@lithia.com

November 25, 2019

Great Replacement Experience Thank you to the entire group at BMW of Spokane for making the experience of replacing my wife's `01 325i a very pleasant experience. From our show r More

by clenhart997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Fayant, Tom Sparks, Mark in parts, Kevin Risley
Nov 26, 2019 -

BMW of Spokane responded

Hi Clen, We take pride in providing top-notch service and we're so happy to see our team provided just that. Thank you for this outstanding review and we look forward to serving you again soon. Regards, Phil Brooker General Manager pbrooker@lithia.com

November 13, 2019

Consistent great service, work done in a timely manner, always on top of it and in communication if any changes occur. I know my car is in good hands! More

by Glama
Recommend Dealer
Yes
Employees Worked With
Kevin Risley
Nov 14, 2019 -

BMW of Spokane responded

Your loyalty has not gone unnoticed and we love having you as a member of our BMW of Spokane Family! We appreciate you taking the time to let us know about your experience and we can't wait to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

October 03, 2019

Outstanding customer service They answered all our question, sent us pictures of our vehicle and went above and beyond to ensure we were satisfied. I would recommend BMW of Spoka More

by Ryan b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett McMahon, Robert Bailey, Bo Lively
Oct 03, 2019 -

BMW of Spokane responded

Hi Ryan, Thank you for sharing your awesome experience! This is the level of service we expect our staff to offer our customers. Please let us know if there is anything else we can do for you, we're more than happy to help! Regards, Phil Brooker General Manager pbrooker@lithia.com

September 07, 2019

Great Service and Great People The moment I pulled into the service drive I was greeted with a smile and asked my last name. The person took my keys and told me my advisor would be More

by Karlbmwm2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Grumbly, Kevin Risley
Sep 09, 2019 -

BMW of Spokane responded

Hi Karl, Providing 5-star service is our top priority and we're so happy to see that our staff provided you just that. Thanks for being a part of our Family and we can't wait to serve you again soon! Take care! Regards, Phil Brooker General Manager pbrooker@lithia.com

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