BMW of Spokane

Matt Gipson was exceptional! He was knowledgeable, helpful and we never felt pushed or pulled in any direction throughout the entire process. He helped make our car buying exper He was knowledgeable, helpful and we never felt pushed or pulled in any direction throughout the entire process. He helped make our car buying experience one of a kind. His service and patience has made a customer for life! More

Excellent service by Josh in the Service Department. He totally went the extra mile and I certainly appreciate it. Thank you. He totally went the extra mile and I certainly appreciate it. Thank you. More

Horrible experience with your web site Discount OEM BMW Parts. I purchased over $450 of parts, was quoted shipping and they processed my credit card. The next day they cancelled my order because they said Parts. I purchased over $450 of parts, was quoted shipping and they processed my credit card. The next day they cancelled my order because they said hipping would cost $400 to ship. I am in supply chain and have ordered these types of parts before and have other websites that would ship for $102, however chose this dealership because the parts were much less. They lied to me saying USPS/UPS and/or Fed Ex would not take the shipment. I consider this fraud and I will not receive my money back for 2-3 days. Do Not ever use their online site due to their inexperience in e-commerce and down right will waste your time! Thanks for nothing BMW of Spokane/discountoembmwparts.com More

This company sold me a 750i with a leaking intercooler line that was a $3000 repair that the extended warranty they mislead me to buy didn't cover it all. Next they failed to safety it correct as they hav line that was a $3000 repair that the extended warranty they mislead me to buy didn't cover it all. Next they failed to safety it correct as they have sold me a vehicle with unsafe tires for the vehile. I have no spare or jack and for $60,000 you would thing would all be there. I have called many times with no luck. This is a horrible company down to sales department. More

Absolute pleasure working with my salesman and all of the staff involved. Honest good people. staff involved. Honest good people. More

They are very fast clean and friendly. The service was excellent and fair. I had to get my car shipped in from out of state and they had it delivered, detailed, and ready within a week! Ask for Nick excellent and fair. I had to get my car shipped in from out of state and they had it delivered, detailed, and ready within a week! Ask for Nick More

Worst car buying experience I have had in 2 countries. No service, no information on warranty purchased (still don't even have name of company after contacting dealership multiple times), wrong title wor No service, no information on warranty purchased (still don't even have name of company after contacting dealership multiple times), wrong title work, waited almost 3 hours to write a check for full amount even though information requested was sent hours before I arrived. Received key fob with dead battery, no walk around of features, no follow up. I would not recommend this dealership and will never purchase from them in the future. They obviously don't care about their customers or customer loyalty. More

Yesterday we purchased our new ride at BMW and had an excellent experience thanks to Derreck McGee. He has a wealth of knowledge with the vehicles inside and out which gave us confidence in buying our excellent experience thanks to Derreck McGee. He has a wealth of knowledge with the vehicles inside and out which gave us confidence in buying our first BMW. We test drove several vehicles and had many questions for our salesman and Mr McGee was able to answer all of our questions far beyond what was expected. Not only does he have high integrity in the products that this dealership has to offer as a whole but in the customer service that he provides. We went from never owning a BMW to feeling well educated on the decision making process His customer service is exceptional and it was so nice to purchase a vehicle with someone who had our best interest in mind and not a pushy sales pitch. He was very friendly and professional even allowing us time alone to discuss our decisions with no pressure. The whole process was truly seamless and enjoyable. So much so that we have made a pact to never buy from another dealership or salesman again in the future. In fact just today we shared our story with a close friend and she will be visiting Derreck at BMW this week to purchase her first BMW! Thank you Derreck and BMW dealership. More