BMW of Spokane

Jordan was friendly and low key, I have no problem with him. The sales mgr. stayed hidden in his office with a scowl on his face. Except for a new tire nobody checked this car out after it was traded in him. The sales mgr. stayed hidden in his office with a scowl on his face. Except for a new tire nobody checked this car out after it was traded in. The car was poorly washed, no detail. All 4 TPMS' were bad and it needed to be aligned which tells me the service check was not done or poorly done if service even looked at it. They agreed to reimburse me for replacement of the TPMS' I paid $260.00 for. I was told "the check is in the mail" for over a month and was finally given a check when I drove 50 mi. to the store and demanded it. The check was mysteriously on the desk "ready to be mailed" upon my arrival There were other issues but I will sign off. BTW, the only saving grace in this deal was the professionalism of Jordan Sherwood, the sales rep. I would by a car for him as long as he wasn't at BMW Spokane, a Lithia Dealership. More

Had a problem with the brakes on my 2021 BMW that was under warranty at first they ( the service department) was not to interested in working on. I will give them credit for sticking with it and fixed t under warranty at first they ( the service department) was not to interested in working on. I will give them credit for sticking with it and fixed the problem. Steffan the service advisor was helpful, but we could have used a little bit more communication. More

No service in this service department. I cant express enough how crappy they treated us, had no ideas why this happened, had no apologies, and really just made lame excuses. We dropp I cant express enough how crappy they treated us, had no ideas why this happened, had no apologies, and really just made lame excuses. We dropped our BMW 435i Xdrive Msport Blue off after making an online appointment over a week ahead of time. I also went in and talked to them about our appointment because we live quite a way away and had to drive two cars to make this appointment. We dropped our car off and they did no work. They said that they didnt know that this was the right car. I asked how many BMW 435i Xdrive msport in blue they had scheduled that day? Then i asked why they didnt call us after the 9:00 am appt went by ?She told me that they dont pay anyone to make calls to customers. What the xxxx kind of stupid excuse was that? This was the biggest F-up i have witnessed yet. DONT GIVE THEM A TRY! C & H foreign auto is close by and the European Auto Haus has always been good to us. They wasted our time after driving a good distance, scheduling ahead of time AND visiting a couple days ahead to make sure we were on track. They deserve negative stars. On top of all that when i asked for my car back they moved the steering wheel and seat all over just to xxxx me off. More

matthew gipson is the worst salesman anyone could ever work with. as an out of state customer interested in one of their cars, matthew gipson ended up ghosting me and selling my private info including my work with. as an out of state customer interested in one of their cars, matthew gipson ended up ghosting me and selling my private info including my ssn to a third party. an unprofessional and deceptive human. sales managers there are just as shady. they attempt to cover up negative reviews with fake positive ones More

Customer aware: they sell faulty BMW cars, even brand new ones! My new 2023 BMW X3 from this dealer is defective in the basic wireless communication features such as Apple CarPlay, causing me significant inc ones! My new 2023 BMW X3 from this dealer is defective in the basic wireless communication features such as Apple CarPlay, causing me significant inconveniences. Contacted the salesman George Daadouch who sold me the car. No apology and act slowly to provide solutions. In our communication, he essentially brushed off the issue by stating that "new BMW cars can be defective every now and then. Enjoy the free warranty offered by BMW." So eventually I need to take care of the issue by myself. Sounds fantastic! More

Just purchased my 5th BMW. My experience with Igor Vogin was the best. I love my new car. My experience with Igor Vogin was the best. I love my new car. More

Car and customer service was great, timely and cost efficient thank you for the quick wash! efficient thank you for the quick wash! More

Go somewhere else. Nothing but excuses and lies by the finance department. The Worst ever. Nothing but excuses and lies by the finance department. The Worst ever. More

We have had poor service with the Camp BMW service department many times, but the most recent was the most frustrating. We have leased and bought at least 6 BMWs since 2000. Although we have been very department many times, but the most recent was the most frustrating. We have leased and bought at least 6 BMWs since 2000. Although we have been very frustrated with the service department for years, this is the first time I have actually given them a low rating. (We have always been satisfied with the sales end of Spokane BMW and have always given them a good rating.) Since I gave a low rating, I enclosed a detailed reason and never got a response, so I sent it again. Still no response. This is disappointing. I am in the market for a new car and if I do get another BMW, I will get it at a different dealership. The following is a summary of what I sent to BMW: My warning light came on to let me know that my front low-beam headlight needed replacing. Trying to get through to BMW service is always difficult and this was my first frustration. It took me 4 calls with 3 messages in a 5-day period. Nobody responded to any of the messages. The reason my 4th call went through was that I called BMW sales and told them I couldn’t get through. She got a person on the line for me and I made my appointment for the next week. I took a day off work and I took my BMW in at 10:00 on Friday, Oct 28. It was supposed to be about 2 hours so I was happy that they called a Lyft to take me downtown to run errands and kill time. While downtown, the service person (I won’t mention actual names) texted me at 12:36 to let me know that I needed a new headlight module which they had in stock and would cost an additional $1200 and would take an additional 2 hours. Since they were in the middle of fixing it, I agreed. (Not their fault obviously) At about 1ish I called BMW to get a Lyft to pick me up. Again, it sent me to a recording THREE times. I wasn’t sure how I was going to contact them since I knew they hadn’t responded to my messages in the past. I even called sales and explained this but she still sent my call to service where I got a recording. Again. Then I remembered that I had a salesman’s card as I was very ready to buy a new car and had spoken with him about my interest in one of the cars they had on the lot. Thankfully he got the message to them. The Lyft got me back at about 1:30. I knew it would not be done yet so I let them know I was back and asked if they thought it would be done soon. The person I was dealing with was pretty sure they would be done by 2:30. (I was with my mom who needed to get back home by 3:00. She ended up leaving just to make sure she would make it.) I got a notification at 2:43 that my car was in the car wash. Yay, it is boring sitting in the lobby for that long, so I knew that it wouldn’t be long. An hour later at 3:40, the salesperson I was working with came in to give me the numbers on the car that I was interested in. I told him that I was interested but just tired of waiting. He said he’d check and let me know. I saw him go into the service office; I heard them laugh then he left but just walked by me. I figured he was too embarrassed to tell me it wasn’t ready. By 4:00 I was tired of sitting and wondering so I went back and asked the guys at the service desk about the status. One was on the phone and the other just shrugged his shoulders. I was so frustrated because he didn’t seem to care. Then a 3rd service person came in so I asked him. He didn’t say anything but went to check and came back with my keys and handed them to me without a word. I finally received my car at 4:15. I asked him how long it had been done. He shrugged his shoulder and said they usually bring the keys in when the work was complete. I told him/them that they knew I was there and that I had been checking and waiting and wondered HOW LONG were they going to wait before they would let me know that my car was ready. It had to have been done and ready to go for at least an hour since I was notified by text that my car was being washed an hour and 15 minutes before. Crickets. Nobody said anything they ignored me and returned to what they were doing. (Nothing.) I felt ignored and like they didn’t care. I was so mad. I rarely get upset with anyone in any service position but this was ridiculous on so many levels. My other frustration is that since I gave a low score, I sent a detailed email as to why I gave the low rating. I thought they would want to know as they always remind us how important it is that they receive a high rating. BMW never responded. I thought this was strange, so I sent another email. Still no response. This is extremely disappointing. I did not expect anything but assumed that I would get an acknowledgment from BMW. I want to add that my best friend AND our neighbor both bought BMWs from them and have told me (before all of this) that they would never patronize them again due to the poor service in the service department. I won’t either. More