BMW of Spokane

Just Like Family Scott is as close to family as one can get. He always treats you and your car as if it was in his household. Always gives the details and keeps you Scott is as close to family as one can get. He always treats you and your car as if it was in his household. Always gives the details and keeps you abreast of the status. Have been with Scott for many years and he has our full trust and confidence. Scott is Highly recommended!!! (yes three !'s). More

rip Off I recently brought my daughters car in for service, I was already diagnosed the vehicle and had the codes, I was quoted $700 by a local dealer who rec I recently brought my daughters car in for service, I was already diagnosed the vehicle and had the codes, I was quoted $700 by a local dealer who recommended I take it to the Blw dealer in Spokane, here I was initially quoted $1400, after some haggling I was told I would get 10% off, I played this , told the service writer Steve to call me to get paid, he gave my daughter a loaner, when the car was fine, he tried to bypass me and sent the car to my daughter with a $1900 bill, I am out of state so I called Steve. He called me and stopped the price tk$1500, I told them the agreed price was $1300 and I would sue them, which I would, he called me back later with a final I’ll of $1296 + tax, his rationally for charging me more was , he had given her a loaner so that’ should account for something, and he had done oil change, which I did not ask for because we had done the oil change two months before, I am positive I was treated this way because I am a black man, he figured I would just lay down and take it, I had thought those days were over, I ama college educated black man with over 30 years experience with a car dealer, I know the cost of these parts, and labor cost, I know you must make a profit, but not on the backs of young college kids or older black men. More

Great experience! Found this car online and contacted the dealer. Steve Schneider answered the phone and worked with us on the purchase of our new BMW 330i Hot Rod Wag Found this car online and contacted the dealer. Steve Schneider answered the phone and worked with us on the purchase of our new BMW 330i Hot Rod Wagon. Steve, Bo and Maria and everyone else we met were very professional and made us feel welcome. More

Update on an earlier review for a seat cushion sensor recall On the third attempt, the seat cushion recall update was installed without an issue. In addition in an effort to alleviate all of the aggravation wi On the third attempt, the seat cushion recall update was installed without an issue. In addition in an effort to alleviate all of the aggravation with the earlier attempts to resolve the recall issue, they did a free mini detail on the car. Scott was very supportive and worked diligent on resolving the issue. More

Spokane BMW went above and beyond Kevin in the service dept. was outstanding in communication and openness about our car woes. He stuck with us even going so far as to call BMW Headqua Kevin in the service dept. was outstanding in communication and openness about our car woes. He stuck with us even going so far as to call BMW Headquarters to help get parts and service covered...and he succeeded. Thanks Kevin! More

Fantastic. Fast, friendly and accommodating. Their driver took us to the mall and picked us up when we called. The car was washed and ready when we arrived back Fast, friendly and accommodating. Their driver took us to the mall and picked us up when we called. The car was washed and ready when we arrived back to the dealership. More

Excellent Customer Service I purchased my new car over the phone. The sales advisor emailed me quotes and pictures. He assisted me in selecting the model that best suited my nee I purchased my new car over the phone. The sales advisor emailed me quotes and pictures. He assisted me in selecting the model that best suited my needs. My advisor had excellent customer service skills and went above and beyond to ensure that I was a satisfied customer. I would recommend this dealership to anyone who is looking to purchase a BMW. More

Great service! I highly recommend Scott in the service department. He always greets me with a smile & gives me all the details of what needs to be done to my car & h I highly recommend Scott in the service department. He always greets me with a smile & gives me all the details of what needs to be done to my car & how long it will take. Scott keeps me informed as well. It’s a joy working with him! More

Excellent service I had routine warranty service performed on my 2015 X5 d and the experience was excellent. Scott was friendly, professional, and timely. He answered a I had routine warranty service performed on my 2015 X5 d and the experience was excellent. Scott was friendly, professional, and timely. He answered all my questions and got me in and out quickly. More

Smooth and efficient Brett allowed me to do 3 test drives along with having a Open discussion of pros and cons of different vehicles of many brand names. He truly was a v Brett allowed me to do 3 test drives along with having a Open discussion of pros and cons of different vehicles of many brand names. He truly was a very knowledgeable professional along giving me a custom tour of my new vehicle himself, knowing that I had different needs as a senior. More