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BMW of Spokane
Spokane, WA
555 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 555 reviews
September 09, 2013
The cup holder in my car was broken and was reported to the dealership during the 16,000 miles maintenance in June, 2013. They told me that they will let me know whether the part is in stock. I have waited the dealership during the 16,000 miles maintenance in June, 2013. They told me that they will let me know whether the part is in stock. I have waited for a month and received no calls. Therefore, I called back to check and they said " please feel free to come anytime, the part is in stock. It should take 15 minutes or so." It was a beautiful Saturday afternoon in August and I drove from Coeur D'Alene to Spokane (33 miles) to the dealership. After sitting there for half hour, they told me they ordered the wrong part so they cannot repair anything today. To show their apology for wasting my time, they promised to fill my gas tank next time when I come back for the cup holder. Almost another month passed and I have not received any calls to confirm if they have the part. I called back again to check and they said the part is in stock (again). I made another 20 miles trip to the dealership in September and waited there for 2 hours for them to repair the cup holder. After the long wait, I got in the car and noticed the gas tank was not filled. I have to "remind" them AGAIN to have them keep their promises. Of course, it's another half hour wait. I have been waiting for 2 months and made 2 trips (sitting in the dealership for a total of 3+ hours) to have this cup holder fixed. All of the follow-up calls and appointments were initiated by me. If I did not follow up, nobody will tell me my part is in stock. The whole process was really frustrated. If I have other choice in the area, I would go to other dealership. Unfortunately, if you owned a BMW in eastern Washington, this is the only BMW dealership. More
by Rumikohsu
Employees Worked With
Michael Platt
June 18, 2013
Mitch was a great guy to work with; unfortunately, the Audi I was considering didn't fit my lifestyle needs; he was kind, curteous and great to work with; If I was to go back and buy a car from Camp BMW, Audi I was considering didn't fit my lifestyle needs; he was kind, curteous and great to work with; If I was to go back and buy a car from Camp BMW, I'd make sure Mitch was there to help me out! More
by kpdub
Employees Worked With
Mitch Hicks
June 14, 2013
I had my vehicle detailed and serviced and it is a minivan that went on a road trip from San Diegio to spokane with 4 kids basically living in the vehicle for 7 days,and it looks like brand new amazin minivan that went on a road trip from San Diegio to spokane with 4 kids basically living in the vehicle for 7 days,and it looks like brand new amazing job Scott and Lance thank you!!! I would definetly recomend for service and detail what a difference now I am going to trade it in with camp and get something that makes me smile and feel 20 again when I drive it cant wait!!!!!!! Thank you, More
by kazen08
Employees Worked With
Michael Platt
June 13, 2013
Mel is the most knowledgable Car professional I have ever worked with. Every car I have ever bought from him was a 5 Star experience ! The teams he has working for him are trained with excellence & very frie worked with. Every car I have ever bought from him was a 5 Star experience ! The teams he has working for him are trained with excellence & very friendly. I WILL purchase all cars from him no matter where he goes. More
by Madluk2
Employees Worked With
Mel Watson, Mel Watson
June 13, 2013
Have worked with Mel Watson and referred business to him. Always professional and great customer service. Would recommend him to anyone. Mel is a real Professional. John Boyd Always professional and great customer service. Would recommend him to anyone. Mel is a real Professional. John Boyd More
by Boyd1
Employees Worked With
Mel Watson
June 12, 2013
I bought my car from Mel Watson a couple of years ago. He went out of his way to accommodate me and helped make buying a car feel like a good experience. Mel went above and beyond to assist me in finding He went out of his way to accommodate me and helped make buying a car feel like a good experience. Mel went above and beyond to assist me in finding the exact car I wanted for a great price. Couldn't have been happier and I plan to seek him out when purchasing my next car. I know trustworthy is not usually a description associated with car salesmen but that is how I would describe Mel Watson after buying a car from him. More
by terhowe
Employees Worked With
Mel Watson
June 12, 2013
Mel Watson has been in the car business for as long as I can remember. I have bought several cars through Mel because I know I can trust him. He understands and listens to what you need, and then diligently can remember. I have bought several cars through Mel because I know I can trust him. He understands and listens to what you need, and then diligently finds you the car you want. I would highly recommend buying a car through Mel. You will not be disappointed. :) More
by 4specialk
Employees Worked With
Mel Watson
June 12, 2013
We have bought several cars from Mel Watson over the past 25 years. He has always found the best cars and provided the best customer service. He is #1 25 years. He has always found the best cars and provided the best customer service. He is #1 More
by Lexiroxey
Employees Worked With
Mel Watson, Mel Watson
January 01, 2013
My husband & I have been to countless dealerships looking for a specific car which we found online with Camp BMW. We have been shopping for almost a year and have visited places across all of Washin looking for a specific car which we found online with Camp BMW. We have been shopping for almost a year and have visited places across all of Washington. Camp was such a pleasant surprise to be treated with excellent customer service from start to finish along with post-purchase of our car. I highly recommend our salesman, Jared, to anyone shopping for a vehcile. He was down to earth, helpful and not pushy by any means. This place has earned a return customer for life. Thank you for the excellent car shopping experience!! It is nice to know there are great businesses in our area who appreciate customers more than the commission. : ) More
by ErinMcLaughlin
Employees Worked With
Jared, Sam Van Valer
November 24, 2012
I had a wonderful experience buying my car last week at camp. We worked will Sam and he was not pushy at all. They have made everything easy from the trade in to the financing. We were in and out and left camp. We worked will Sam and he was not pushy at all. They have made everything easy from the trade in to the financing. We were in and out and left feeling real good. I've had the car for about a week and a headlight was out. I brought it in and they took care of it right away along with a few other things. I'm digging that they wash it for you every time you bring it in for service, it's the litte things. Nothing but good things to say :) Lindsey More
by 1lind2coco
Employees Worked With
Sam (sales guy), Sam Van Valer
