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BMW of Spokane
Spokane, WA
569 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 569 reviews
March 06, 2014
Mel and Matt always go above and beyond for me. My car broke down and they gave me a loaner car the same day and kept me informed of the status of my vehicle. Matt always explains the technical informati broke down and they gave me a loaner car the same day and kept me informed of the status of my vehicle. Matt always explains the technical information to me in a way I can understand. Matt and Mel are always fair and the quality of work is FANTASTIC! KUDOS to them!!! More
by shumal1
Employees Worked With
Mel Watson, Matthew Rydman
December 11, 2013
I wanted to write a note regarding my experience of purchasing a new vehicle from you. I searched the internet for the best deal which had the options I wanted. Meeting Evette, I felt very comfortable purchasing a new vehicle from you. I searched the internet for the best deal which had the options I wanted. Meeting Evette, I felt very comfortable and completely relaxed. When I test drove the car with you, it was effortless and hassle free. You made the entire experience of purchasing my Jeep, along with trading in my car, effortless. I felt no car sales pressure, which I completely despise. The entire staff was extremely pleasant. helpful and knowledgeable I would not hesitate to recommend Evette and Camp BMW. Thank you Evette for taking such good care of me! More
by thor4man
Employees Worked With
Mel Watson, Scott Grumbly, Evette Burgess
December 05, 2013
First time car buyer here! I was extremely impressed with the employees that allows this company to run so smoothly. They all were wonderful, friendly and outgoing, which really made me feel welcomed. The bu the employees that allows this company to run so smoothly. They all were wonderful, friendly and outgoing, which really made me feel welcomed. The business was spotless and organized, with festive decorations that allows for a pleasant atmosphere. There was coffee and snacks available for me, which as a customer, I feel that is a considerate gesture. Overall, great establishment, the General Manager really goes out of his way not only for me, but is really attentive and friendly with all of his customers. I got a great deal on my RAV4 and couldn't be happier. Thank you! More
by mccorm46
Employees Worked With
Mel Watson
November 26, 2013
I worked with Shad and had a great first time BMW purchase experience. He was more than willing to help with any questions, concerns or obstacles. The entire staff was very friendly and helpful. Ca purchase experience. He was more than willing to help with any questions, concerns or obstacles. The entire staff was very friendly and helpful. Camp BMW has shown they want my business by making sure I'm happy with my purchase and treating me as a friend not just a client. More
by WAZZURX
Employees Worked With
Shad Walter
November 25, 2013
Our purchase involved a used vehicle originating at a dealership over 600 miles from our house. Because it was at a dealer in the Lithia group, we started by calling the closest Lithia dealer to us in-st dealership over 600 miles from our house. Because it was at a dealer in the Lithia group, we started by calling the closest Lithia dealer to us in-state hoping to find a quick way to get the vehicle transferred. Lithia Chrysler-Jeep-Dodge of the Tri-Cities was the closest and also happened to sell and service the Jeep brand of the vehicle chosen. Even though the dealer was much closer, it was still two hours away. When I made contact with their sales department, I made it clear I could only travel to the dealership ONCE to complete the transaction and take delivery. I explained I was willing to pay to have the vehicle transferred, as long as the payment could be taken over the phone. The salesperson was unable/unwilling to help us, apparently assuming we were not serious because we would not be able to make multiple trips to the dealership. I decided to search on the next most convenient dealership which turned out to be Camp BMW in Spokane - 3.5 hours away. Given my experience with the first Lithia group dealer, I did not have high hopes since they did not sell the brand we were buying. To our surprise, Jared went out of his way to personally drive the 700+ miles round trip and fetch the car for us on his day off (and short notice) for a car they could not possibly have profited very much on. We were really blown away by his willingness to go the extra mile given the apathy at the first dealer - in the same auto group!!! Jared made the process as smooth as possible - there was never a hiccup or misunderstanding and we only had to visit the dealer once to take delivery. Camp BMW appears to treat all of its customers with the same first-class treatment whether you are buying a new 7-series or the least expensive trade-in on the lot. The sales staff at Lithia C-J-D in Tri-Cities could learn a lot from their co-workers at Camp BMW. More
by blanzawa
November 22, 2013
The service from Camp BMW was awesome. Michael took care of me on his day off, and Matt took over and gave the same professional service that Michael always does. These gentlemen are first class and are ma of me on his day off, and Matt took over and gave the same professional service that Michael always does. These gentlemen are first class and are making a difference when it comes to service. I recommend Camp BMW for all your BMW service needs. I'd also like to give a shout out to the Mechanic who stayed late to make it possible for me to pick up my vehicle first thing in the morning the next day. There's a "new" vibe going on at Camp BMW and I like it! More
by Eenie
Employees Worked With
Michael Platt, Matthew Rydman
October 29, 2013
I contacted Evette Burgess because Scott at Lexus of Spokane told me, Evette at Camp BMW had the vehicle I was looking for. I talked with Evette several times and we emailed back and forth many times to Spokane told me, Evette at Camp BMW had the vehicle I was looking for. I talked with Evette several times and we emailed back and forth many times too, over a 2 week period. After several conversations and emails, it appeared she had the vehicle I wanted. We negotiated back and forth and a few weeks later, I drove 300 miles to Spokane to trade-in my vehicle and pick up the vehicle, I wanted. Evette was a very helpful and professional salesperson. I would recommend her and Camp BMW without reservation. Thanks to Evette, Mel, Louis, and Joe, for helping to make this happen. More
by rxlexus
Employees Worked With
Evette Burgess
October 27, 2013
Thank you Camp BMW for a fantastic service department and dealership. On Saturday Oct 26th while visiting Spokane our BMW 325 quit running. We called for help and Ashley provided towing information and a dealership. On Saturday Oct 26th while visiting Spokane our BMW 325 quit running. We called for help and Ashley provided towing information and alerted the service manager ( Matthew) about our situation. Matthew proceeded to take excellent care of us. A quick diagnosis proved that we needed a new fuel pump. Matthew went above and beyond to work us into their Saturday schedule and keep us informed of status. By mid afternoon we had our car back working perfectly. Matthew, Mel (general manager) and the service team provided great customer service to take care of us and get us back to enjoying Gonzaga Parents weekend with our daughter. I recommend Camp BMW and even though we are from Portland I will be reaching out to them when it is time to trade up. More
by Jpmadennison
Employees Worked With
Service Team, Ashley, Mel Watson, Matthew Rydman
October 27, 2013
The dealer had posted a Craigslist ad for 2007 Lexus. When we called about this 2007 Lexus, we found the ad for this vehicle had been sold, but we could come down to look at a 2010 model. We understood t When we called about this 2007 Lexus, we found the ad for this vehicle had been sold, but we could come down to look at a 2010 model. We understood this to be the old bait and switch type of tactic and the 2010 model had a listed price a little beyond our planned budget, but my wife wanted to go for a test drive, anyway. We met with the sales guy on a Friday evening. He seemed to understand our budget and stated he could come down to $2500 over our stated budget price, but he would talk to his manager to see if he could get any lower than that, if we liked the vehicle. We drove the 2010 Lexus. The wife and I liked it. The salesman said he would take our contact information and contact us in the morning after he talked to his manager to see what he could do about the possibility of a lower price, since his manager has left for the evening. The salesman called me in the morning and said he had not talked his manager to a price better than the $2500 over our budgeted price due to $1500 worth of tires and other costs the dealer had put into it after taking it in on trade, but if we came down that day he may be able to get another $500 off. I understood this and told the salesman I would discuss it with my wife and talk later in the morning. My wife and I still felt this was a pretty good price for the 2010 Lexus, but were still trying to negotiate a slightly better price. We left a message with a counter offer for the salesman. We were called back by the sales manager later in the day saying he would see what he could do to get us the best price. When he sales manager called back, the price by Camp had gone up by $1000, not down from the last price they had given us! I questioned why that was and he made an excuse that the salesman didn't know about the $1500 they had put into it with new tires, etc. This explanation of the $1500 is exactly what he salesman had told me in the morning that was why they couldn't go lower,so that was obviously total BS. The sales manager said he would talk to the general manager and get back to me. The next call from the sales manger, the price went up another $500! I couldn't believe that we were negotiating a price on a vehicle in which we had stated we had cash to purchase and the delership's price had gone up by $1500 over the course of two phone calls only a few hours after I had discussed the original price with the salesman. We will never consider doing business with Camp BMW, again. More
by DisappointedInSpokane
Employees Worked With
Louis (sales manager), Shad Walter
