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BMW of Spokane
Spokane, WA
565 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 25, 2013
Our purchase involved a used vehicle originating at a dealership over 600 miles from our house. Because it was at a dealer in the Lithia group, we started by calling the closest Lithia dealer to us in-st dealership over 600 miles from our house. Because it was at a dealer in the Lithia group, we started by calling the closest Lithia dealer to us in-state hoping to find a quick way to get the vehicle transferred. Lithia Chrysler-Jeep-Dodge of the Tri-Cities was the closest and also happened to sell and service the Jeep brand of the vehicle chosen. Even though the dealer was much closer, it was still two hours away. When I made contact with their sales department, I made it clear I could only travel to the dealership ONCE to complete the transaction and take delivery. I explained I was willing to pay to have the vehicle transferred, as long as the payment could be taken over the phone. The salesperson was unable/unwilling to help us, apparently assuming we were not serious because we would not be able to make multiple trips to the dealership. I decided to search on the next most convenient dealership which turned out to be Camp BMW in Spokane - 3.5 hours away. Given my experience with the first Lithia group dealer, I did not have high hopes since they did not sell the brand we were buying. To our surprise, Jared went out of his way to personally drive the 700+ miles round trip and fetch the car for us on his day off (and short notice) for a car they could not possibly have profited very much on. We were really blown away by his willingness to go the extra mile given the apathy at the first dealer - in the same auto group!!! Jared made the process as smooth as possible - there was never a hiccup or misunderstanding and we only had to visit the dealer once to take delivery. Camp BMW appears to treat all of its customers with the same first-class treatment whether you are buying a new 7-series or the least expensive trade-in on the lot. The sales staff at Lithia C-J-D in Tri-Cities could learn a lot from their co-workers at Camp BMW. More
by blanzawa
November 22, 2013
The service from Camp BMW was awesome. Michael took care of me on his day off, and Matt took over and gave the same professional service that Michael always does. These gentlemen are first class and are ma of me on his day off, and Matt took over and gave the same professional service that Michael always does. These gentlemen are first class and are making a difference when it comes to service. I recommend Camp BMW for all your BMW service needs. I'd also like to give a shout out to the Mechanic who stayed late to make it possible for me to pick up my vehicle first thing in the morning the next day. There's a "new" vibe going on at Camp BMW and I like it! More
by Eenie
Employees Worked With
Michael Platt, Matthew Rydman
October 29, 2013
I contacted Evette Burgess because Scott at Lexus of Spokane told me, Evette at Camp BMW had the vehicle I was looking for. I talked with Evette several times and we emailed back and forth many times to Spokane told me, Evette at Camp BMW had the vehicle I was looking for. I talked with Evette several times and we emailed back and forth many times too, over a 2 week period. After several conversations and emails, it appeared she had the vehicle I wanted. We negotiated back and forth and a few weeks later, I drove 300 miles to Spokane to trade-in my vehicle and pick up the vehicle, I wanted. Evette was a very helpful and professional salesperson. I would recommend her and Camp BMW without reservation. Thanks to Evette, Mel, Louis, and Joe, for helping to make this happen. More
by rxlexus
Employees Worked With
Evette Burgess
October 27, 2013
Thank you Camp BMW for a fantastic service department and dealership. On Saturday Oct 26th while visiting Spokane our BMW 325 quit running. We called for help and Ashley provided towing information and a dealership. On Saturday Oct 26th while visiting Spokane our BMW 325 quit running. We called for help and Ashley provided towing information and alerted the service manager ( Matthew) about our situation. Matthew proceeded to take excellent care of us. A quick diagnosis proved that we needed a new fuel pump. Matthew went above and beyond to work us into their Saturday schedule and keep us informed of status. By mid afternoon we had our car back working perfectly. Matthew, Mel (general manager) and the service team provided great customer service to take care of us and get us back to enjoying Gonzaga Parents weekend with our daughter. I recommend Camp BMW and even though we are from Portland I will be reaching out to them when it is time to trade up. More
by Jpmadennison
Employees Worked With
Service Team, Ashley, Mel Watson, Matthew Rydman
October 27, 2013
The dealer had posted a Craigslist ad for 2007 Lexus. When we called about this 2007 Lexus, we found the ad for this vehicle had been sold, but we could come down to look at a 2010 model. We understood t When we called about this 2007 Lexus, we found the ad for this vehicle had been sold, but we could come down to look at a 2010 model. We understood this to be the old bait and switch type of tactic and the 2010 model had a listed price a little beyond our planned budget, but my wife wanted to go for a test drive, anyway. We met with the sales guy on a Friday evening. He seemed to understand our budget and stated he could come down to $2500 over our stated budget price, but he would talk to his manager to see if he could get any lower than that, if we liked the vehicle. We drove the 2010 Lexus. The wife and I liked it. The salesman said he would take our contact information and contact us in the morning after he talked to his manager to see what he could do about the possibility of a lower price, since his manager has left for the evening. The salesman called me in the morning and said he had not talked his manager to a price better than the $2500 over our budgeted price due to $1500 worth of tires and other costs the dealer had put into it after taking it in on trade, but if we came down that day he may be able to get another $500 off. I understood this and told the salesman I would discuss it with my wife and talk later in the morning. My wife and I still felt this was a pretty good price for the 2010 Lexus, but were still trying to negotiate a slightly better price. We left a message with a counter offer for the salesman. We were called back by the sales manager later in the day saying he would see what he could do to get us the best price. When he sales manager called back, the price by Camp had gone up by $1000, not down from the last price they had given us! I questioned why that was and he made an excuse that the salesman didn't know about the $1500 they had put into it with new tires, etc. This explanation of the $1500 is exactly what he salesman had told me in the morning that was why they couldn't go lower,so that was obviously total BS. The sales manager said he would talk to the general manager and get back to me. The next call from the sales manger, the price went up another $500! I couldn't believe that we were negotiating a price on a vehicle in which we had stated we had cash to purchase and the delership's price had gone up by $1500 over the course of two phone calls only a few hours after I had discussed the original price with the salesman. We will never consider doing business with Camp BMW, again. More
by DisappointedInSpokane
Employees Worked With
Louis (sales manager), Shad Walter
October 26, 2013
I made an internet appointment on Monday. When I arrived at Camp BMW 2 hours later, I was introduced to Sam Van Vaier. I was greeted with a friendly smile and a warm welcome. I told Sam what I wanted and at Camp BMW 2 hours later, I was introduced to Sam Van Vaier. I was greeted with a friendly smile and a warm welcome. I told Sam what I wanted and he showed me 2 Bimmers that met my desire! I told him which one I wanted and we went back into his office and he proceeded in getting the paperwork going!! Sam gave me a good deal on my 1999 540i and got me into a 2013 328xi coupe!! It was painless. Every single person at Camp BMW treated me with professionalism and friendliness. I never felt pressured or anxiety ridden. The experience was even fun!! Thank you so much Sam Van Vaier and everyone else for making my day awesome :). I love my new car and will definitely be back when it's time for the next one!! Kim Howard More
by Ida615sheriff
Employees Worked With
Sam Van Valer
October 25, 2013
Michael is very professional and strives to meet customer needs. He listens to my concerns and goes out of his way to make sure my car is running great. I bought another BMW because of his service. needs. He listens to my concerns and goes out of his way to make sure my car is running great. I bought another BMW because of his service. More
by Masprecher
Employees Worked With
Michael Platt
October 08, 2013
Service here is a breeze. Today, I got my car back an hour earlier than promised, and while I waited, other employees came up to ask if everything was ok, to tell me there were complimentary soft-drinks, hour earlier than promised, and while I waited, other employees came up to ask if everything was ok, to tell me there were complimentary soft-drinks, coffee and popcorn and to just generally make me feel welcome. This is my 3rd BMW from Camp. There will be more. More
by decemberlarry
Employees Worked With
Ken at Reception, Michael Platt
October 05, 2013
Amazing customer service. Honest and truly genuine people!! I had my m5 repaired by another shop and the check engine light would not go out. You guys quickly and professionally found the problem, wh people!! I had my m5 repaired by another shop and the check engine light would not go out. You guys quickly and professionally found the problem, which was a failure on the other repair shop. Thanks for everything guys. I am going here from now on! More
by Johntally
Employees Worked With
Ashlee, Michael Platt
