BMW of Spokane

Treated With Extreme Courtesy This was my first experience with the service department after purchasing our new 2014 528i xDrive. Once I connected with the service writer with who This was my first experience with the service department after purchasing our new 2014 528i xDrive. Once I connected with the service writer with whom I had spoken on the phone (Jayson), I was greeted with a smile. During the entire visit my wife and I were treated as if we were the only ones who mattered that day. Every effort was made to ensure that our needs were met and that all of our concerns were addressed. We even spent an inordinate amount of time with our technician who took the time to explain everything to us, never once appearing to be in a rush. This was totally unexpected but quite impressive. We had a service loaner while our was in the shop and it was the electric i3. What a hoot to drive! If we lived in a city I'd have to seriously think about owning one of those. Anyway, we came away very pleased with our experience and look forward to our next visit. More

Scott G provides great service! I have had many different service consultants over the years at camp. He has done a great job with both of our BMW's requiring service. Scott G is t I have had many different service consultants over the years at camp. He has done a great job with both of our BMW's requiring service. Scott G is the best! More

Detail Thank you for taking care of our BLACK BMW. I know its one the hardest colored cars to keep shinny. Thanks to your detail shop it continues to shine Thank you for taking care of our BLACK BMW. I know its one the hardest colored cars to keep shinny. Thanks to your detail shop it continues to shine. Our service writer was Scott Grumbly. When expect the best service you get it from Scott. Updated me on the car as things were done called me to see if everything was still to my high stardards. Excellent Service and Thanks again. Mark and Rachel Jacobs More

Great Service Camp BMW has won my trust and loyalty. I am a new owner of a used BMW. From the phone call to Kevin Dean to meeting Michael Platt I was treated very k Camp BMW has won my trust and loyalty. I am a new owner of a used BMW. From the phone call to Kevin Dean to meeting Michael Platt I was treated very kindly. I feel Michael went above and beyond to make sure I was comfortable with the whole experience. The price for my repair was far less than I had expected to pay. Their level of service is second to none! I will be a walking advertisement for the service department at Camp BMW!! Thank You!!!! More

First time visit to Camp BMW Just purchased a used 2003 BMW through a private party and brought the car to Camp BMW in Spokane WA. for service for the first time. I live 35 miles Just purchased a used 2003 BMW through a private party and brought the car to Camp BMW in Spokane WA. for service for the first time. I live 35 miles away and invested half my work day to have my car serviced. I must say it was well worth my time. Absolutely great service, friendly staff, staff at all levels from the manager down to the service staff was friendly and helpful. Free snacks and drinks, tv, waiting room was comfortable. Cost was reasonable and well worth knowing my BMW received factory spec service. I am a very picky customer and give Camp BMW a grade of "A". I will return to Camp BMW in Spokane WA. for future service on my car and will keep my experience posted. Over all GREAT experience ?? More

Excellent Confident Service The used 2010 F150 Super Crew I purchased on January 25, 2014 developed a loud whine in the rear axle roughly 59 days later. After contemplating the The used 2010 F150 Super Crew I purchased on January 25, 2014 developed a loud whine in the rear axle roughly 59 days later. After contemplating the $1200 to $1500 rebuild cost, I looked through my purchase papers and found a 60 day / 3000 mile "warranty" form. I called the Lithia warranty center 800 number and spoke to a gentleman that confirmed my "warranty" and told me to take the truck to CAMP BMW immediately and start a claim. I immediately drove over expecting some flak over the problem but was met with a professional demeanor by Matt Rydman in service. He quickly started the claim and then set up a rental car to use during the down time at their expense. It took a few days longer than everyone expected to find and receive a replacement rear axle but once it arrived, I had the truck back the following day .......... with a quiet rear axle. The total cost to Lithia was over $2700 including 2 weeks of rental vehicles and my cost was momentary "heartburn" and upset over the problem. Both Mel and Matt handled this beautifully - much better than any dealer experience I'd ever experienced in 76 vehicle ownership. I'll be checking their inventory the next time I'm in the market! Thanks Matt and Mel! More

I have had the extreme pleasure of being looked after by the Service Advisor Michael Platt at Camp BMW in Spokane Washington. I have a 2011 X5 35d of which I have had warranty work and service done at the d the Service Advisor Michael Platt at Camp BMW in Spokane Washington. I have a 2011 X5 35d of which I have had warranty work and service done at the dealership. Mr. Platt is very knowledgeable and explains technical things in a manner that a novice can understand. He is very thorough and has a very nice disposition. In the recent past my wife and I flew out of the Spokane airport and stayed at a motel close by the dealership. We had work done on the vehicle in our absence and Mr. Platt went way beyond the call and delivered the car and paperwork to the motel on our return which was on a Sunday. This is just one example of the exemplary and high level of service provided. More

Mel and Matt always go above and beyond for me. My car broke down and they gave me a loaner car the same day and kept me informed of the status of my vehicle. Matt always explains the technical informati broke down and they gave me a loaner car the same day and kept me informed of the status of my vehicle. Matt always explains the technical information to me in a way I can understand. Matt and Mel are always fair and the quality of work is FANTASTIC! KUDOS to them!!! More

I wanted to write a note regarding my experience of purchasing a new vehicle from you. I searched the internet for the best deal which had the options I wanted. Meeting Evette, I felt very comfortable purchasing a new vehicle from you. I searched the internet for the best deal which had the options I wanted. Meeting Evette, I felt very comfortable and completely relaxed. When I test drove the car with you, it was effortless and hassle free. You made the entire experience of purchasing my Jeep, along with trading in my car, effortless. I felt no car sales pressure, which I completely despise. The entire staff was extremely pleasant. helpful and knowledgeable I would not hesitate to recommend Evette and Camp BMW. Thank you Evette for taking such good care of me! More

First time car buyer here! I was extremely impressed with the employees that allows this company to run so smoothly. They all were wonderful, friendly and outgoing, which really made me feel welcomed. The bu the employees that allows this company to run so smoothly. They all were wonderful, friendly and outgoing, which really made me feel welcomed. The business was spotless and organized, with festive decorations that allows for a pleasant atmosphere. There was coffee and snacks available for me, which as a customer, I feel that is a considerate gesture. Overall, great establishment, the General Manager really goes out of his way not only for me, but is really attentive and friendly with all of his customers. I got a great deal on my RAV4 and couldn't be happier. Thank you! More