BMW of Spokane

Excellent Confident Service The used 2010 F150 Super Crew I purchased on January 25, 2014 developed a loud whine in the rear axle roughly 59 days later. After contemplating the The used 2010 F150 Super Crew I purchased on January 25, 2014 developed a loud whine in the rear axle roughly 59 days later. After contemplating the $1200 to $1500 rebuild cost, I looked through my purchase papers and found a 60 day / 3000 mile "warranty" form. I called the Lithia warranty center 800 number and spoke to a gentleman that confirmed my "warranty" and told me to take the truck to CAMP BMW immediately and start a claim. I immediately drove over expecting some flak over the problem but was met with a professional demeanor by Matt Rydman in service. He quickly started the claim and then set up a rental car to use during the down time at their expense. It took a few days longer than everyone expected to find and receive a replacement rear axle but once it arrived, I had the truck back the following day .......... with a quiet rear axle. The total cost to Lithia was over $2700 including 2 weeks of rental vehicles and my cost was momentary "heartburn" and upset over the problem. Both Mel and Matt handled this beautifully - much better than any dealer experience I'd ever experienced in 76 vehicle ownership. I'll be checking their inventory the next time I'm in the market! Thanks Matt and Mel! More

Mel and Matt always go above and beyond for me. My car broke down and they gave me a loaner car the same day and kept me informed of the status of my vehicle. Matt always explains the technical informati broke down and they gave me a loaner car the same day and kept me informed of the status of my vehicle. Matt always explains the technical information to me in a way I can understand. Matt and Mel are always fair and the quality of work is FANTASTIC! KUDOS to them!!! More

I have had the extreme pleasure of being looked after by the Service Advisor Michael Platt at Camp BMW in Spokane Washington. I have a 2011 X5 35d of which I have had warranty work and service done at the d the Service Advisor Michael Platt at Camp BMW in Spokane Washington. I have a 2011 X5 35d of which I have had warranty work and service done at the dealership. Mr. Platt is very knowledgeable and explains technical things in a manner that a novice can understand. He is very thorough and has a very nice disposition. In the recent past my wife and I flew out of the Spokane airport and stayed at a motel close by the dealership. We had work done on the vehicle in our absence and Mr. Platt went way beyond the call and delivered the car and paperwork to the motel on our return which was on a Sunday. This is just one example of the exemplary and high level of service provided. More

I wanted to write a note regarding my experience of purchasing a new vehicle from you. I searched the internet for the best deal which had the options I wanted. Meeting Evette, I felt very comfortable purchasing a new vehicle from you. I searched the internet for the best deal which had the options I wanted. Meeting Evette, I felt very comfortable and completely relaxed. When I test drove the car with you, it was effortless and hassle free. You made the entire experience of purchasing my Jeep, along with trading in my car, effortless. I felt no car sales pressure, which I completely despise. The entire staff was extremely pleasant. helpful and knowledgeable I would not hesitate to recommend Evette and Camp BMW. Thank you Evette for taking such good care of me! More

First time car buyer here! I was extremely impressed with the employees that allows this company to run so smoothly. They all were wonderful, friendly and outgoing, which really made me feel welcomed. The bu the employees that allows this company to run so smoothly. They all were wonderful, friendly and outgoing, which really made me feel welcomed. The business was spotless and organized, with festive decorations that allows for a pleasant atmosphere. There was coffee and snacks available for me, which as a customer, I feel that is a considerate gesture. Overall, great establishment, the General Manager really goes out of his way not only for me, but is really attentive and friendly with all of his customers. I got a great deal on my RAV4 and couldn't be happier. Thank you! More

I worked with Shad and had a great first time BMW purchase experience. He was more than willing to help with any questions, concerns or obstacles. The entire staff was very friendly and helpful. Ca purchase experience. He was more than willing to help with any questions, concerns or obstacles. The entire staff was very friendly and helpful. Camp BMW has shown they want my business by making sure I'm happy with my purchase and treating me as a friend not just a client. More

Our purchase involved a used vehicle originating at a dealership over 600 miles from our house. Because it was at a dealer in the Lithia group, we started by calling the closest Lithia dealer to us in-st dealership over 600 miles from our house. Because it was at a dealer in the Lithia group, we started by calling the closest Lithia dealer to us in-state hoping to find a quick way to get the vehicle transferred. Lithia Chrysler-Jeep-Dodge of the Tri-Cities was the closest and also happened to sell and service the Jeep brand of the vehicle chosen. Even though the dealer was much closer, it was still two hours away. When I made contact with their sales department, I made it clear I could only travel to the dealership ONCE to complete the transaction and take delivery. I explained I was willing to pay to have the vehicle transferred, as long as the payment could be taken over the phone. The salesperson was unable/unwilling to help us, apparently assuming we were not serious because we would not be able to make multiple trips to the dealership. I decided to search on the next most convenient dealership which turned out to be Camp BMW in Spokane - 3.5 hours away. Given my experience with the first Lithia group dealer, I did not have high hopes since they did not sell the brand we were buying. To our surprise, Jared went out of his way to personally drive the 700+ miles round trip and fetch the car for us on his day off (and short notice) for a car they could not possibly have profited very much on. We were really blown away by his willingness to go the extra mile given the apathy at the first dealer - in the same auto group!!! Jared made the process as smooth as possible - there was never a hiccup or misunderstanding and we only had to visit the dealer once to take delivery. Camp BMW appears to treat all of its customers with the same first-class treatment whether you are buying a new 7-series or the least expensive trade-in on the lot. The sales staff at Lithia C-J-D in Tri-Cities could learn a lot from their co-workers at Camp BMW. More

Great service from Shad at camp BMW. I will recommend friends and family to visit him if they are looking for a new or used car. friends and family to visit him if they are looking for a new or used car. More

The service from Camp BMW was awesome. Michael took care of me on his day off, and Matt took over and gave the same professional service that Michael always does. These gentlemen are first class and are ma of me on his day off, and Matt took over and gave the same professional service that Michael always does. These gentlemen are first class and are making a difference when it comes to service. I recommend Camp BMW for all your BMW service needs. I'd also like to give a shout out to the Mechanic who stayed late to make it possible for me to pick up my vehicle first thing in the morning the next day. There's a "new" vibe going on at Camp BMW and I like it! More

I contacted Evette Burgess because Scott at Lexus of Spokane told me, Evette at Camp BMW had the vehicle I was looking for. I talked with Evette several times and we emailed back and forth many times to Spokane told me, Evette at Camp BMW had the vehicle I was looking for. I talked with Evette several times and we emailed back and forth many times too, over a 2 week period. After several conversations and emails, it appeared she had the vehicle I wanted. We negotiated back and forth and a few weeks later, I drove 300 miles to Spokane to trade-in my vehicle and pick up the vehicle, I wanted. Evette was a very helpful and professional salesperson. I would recommend her and Camp BMW without reservation. Thanks to Evette, Mel, Louis, and Joe, for helping to make this happen. More