BMW of Spokane | Page 52

Jayson Lockett Jayson was amazing and went above and beyond to help us. From dealing with our warranty people to making sure everything was perfect all while keeping Jayson was amazing and went above and beyond to help us. From dealing with our warranty people to making sure everything was perfect all while keeping us in budget was truly great. We will be loyal customers because of people like him. I owe that man a case of beer. More

No Pressure I was most particularly impressed with the demeanor of the salesperson(s). I had one young man accompany me on the test drive, and another take over I was most particularly impressed with the demeanor of the salesperson(s). I had one young man accompany me on the test drive, and another take over for the sales portion, as he had contacted me originally. I did not feel pressured or feel I was being used as a "backboard" in the negotiations. Everyone was up front and friendly and it made an overall non-stressful experience. More

Service completed as requested. Staff was pleasant. The work was completed in a timely manner. Car was washed and kept clean inside while working being compl completed as requested. Staff was pleasant. The work was completed in a timely manner. Car was washed and kept clean inside while working being completed. More

My service was gresg I had problems connecting with the department but once I was in the system everything was wonderful. The department is being remodeled and the compute I had problems connecting with the department but once I was in the system everything was wonderful. The department is being remodeled and the computer where not working correctly but the staff was able to log in the old fashion way; reading the vin# More

Review You need to plan for more vehicle orientation if the customer is located hours from your facility and/or is not familiar to recent changes in BMW tech You need to plan for more vehicle orientation if the customer is located hours from your facility and/or is not familiar to recent changes in BMW technology. It can result in many calls and frustrations to establish the learning curve. Need more effort explaining condition based service and the BMW maintenance and warranty program. When someone buys a pre owned or leased vehicle, the service mgr/technician should be part of the sales team by presenting a hard copy of all services and maintenance performed. This will give the customer confidence that the auto is on track with CBS with a seamless transition into the program. Still have a due out on the Lithia oil program. I had my vehicle serviced at Lithia Dodge/Chrysler in Missoula. They did not have Castrol or BMW oil so I asked them to use the approved alternative: Pennzoil Platinum European Formula Ultra. They complied, but said it was too expensive and I would have to pay more or use a lesser quality in the future. If Lithia cannot provide the oil recommended by BMW, I will have to ask for a refund from this program. More

Always exceeds my expectations. Scott always goes above and beyond to make sure my experiences with BMW are pleasant and the the work performed is complete and satisfactory. I like t Scott always goes above and beyond to make sure my experiences with BMW are pleasant and the the work performed is complete and satisfactory. I like that he recognizes me when I come in and that he makes me feel welcome. Once again, Scott found issues of which I was unaware and ensured they were repaired without any inconvenience to me. My expectation was that I would be without my car for 2 days, and Scott was able to get the work completed within half a day! And I love picking up my car clean and shiny! More

Everything went as planned Everything went as explained and vehicle was finished on time and in great shape ready to go. Left the next morning as I planned. Everything good. Everything went as explained and vehicle was finished on time and in great shape ready to go. Left the next morning as I planned. Everything good. More

Excellent service. Scott Grumbly service adviser. On short notice, Scott was able to get my car serviced in a timely manner. It was cleaned very nicely. The service dept. has improved greatly over the On short notice, Scott was able to get my car serviced in a timely manner. It was cleaned very nicely. The service dept. has improved greatly over the last year. Keep up the good work. More

Thank you Dan!!! After visiting ALL of the other "high-end" dealerships in search of a mid size SUV, my wife and I had decided to purchase a Range Rover. I wasn't comp After visiting ALL of the other "high-end" dealerships in search of a mid size SUV, my wife and I had decided to purchase a Range Rover. I wasn't completely sold on the Sport or the sales approach at the local dealership, but it seemed to be the best choice out there. So we drove to Camp BMW to see what they offered. Dan greeted us with a smile and more BMW knowledge than I would care to remember, and promptly showed us the BMW X5. A perfect fit. Dan's job was a little too easy as the car sold it's self, but he did a great job educating us and treating us with respect. We drove away after a test drive with smiles on our faces and a new BMW in our very near future, the only question was,"Gas or diesel?" A second test drive in the diesel made the choice very easy. I have never driven a diesel that did such a great job of pretending it wasn't a diesel. It's a rocket! And so quiet. I kept saying to myself,"I can't believe this is a diesel!" Dan made the sale and order of our new BMW a painless process that eliminated the anxiety of purchasing a new car. I would highly recommend Camp BMW to ANY prospective buyer and I would say that if you have a chance to work with Dan Blubaugh, do it. Thank you Dan for a great experience, Bryan More

Replacement of cooling fan I brought my car in for a couple of issues. One was a failed cooling fan. This was replaced quickly and correctly. The parts had to be ordered, I was I brought my car in for a couple of issues. One was a failed cooling fan. This was replaced quickly and correctly. The parts had to be ordered, I was given a loaner vehicle for that time. Pleased with the quality pleased with the quality of work done and customer service More