BMW of Spokane

Horrible Spokane BMW dealership has the worst customer service I have ever had! From the time we signed all the papers on our lease until we turned it in, it Spokane BMW dealership has the worst customer service I have ever had! From the time we signed all the papers on our lease until we turned it in, it was an awful experience! The only time they were friendly was getting us to sign the lease papers! My son had leased a BMW in Columbus, OH and they were totally about customer service. When he turned it in there were no extra charges and he had totally ruined his rims. Our BMW had less than 15,000 miles in 3 years and was in mint condition. But 3 of the tires had been curbed slightly and the service was due which is provided free through BMW. So they were going to charge us $750.00 for the service that they do for free! Thank goodness they were able to get it for the FREE service before we turned it in saving us the $750.00. I do not believe all the dealerships operate like this. My son in Ohio had a wonderful experience with his dealership from beginning to the end! We have not purchased another car yet, but definitely would not be going to this dealership! After they read these reviews, they have someone write that they are so sorry we feel this way, but they really could give a rip about taking care of their customers. The BMW corporation should really look at the management at the Spokane, WA BMW! More

Great car, horrible service department I purchased my car, new, two years ago from Spokane BMW. It is the best car I have had. Taking the car into the BMW Spokane service department is like I purchased my car, new, two years ago from Spokane BMW. It is the best car I have had. Taking the car into the BMW Spokane service department is like playing Russian roulette, though. Every time I have been to their service department (six times so far) , they have made errors. Some errors were minor. Some errors more major. They took responsibility for their error one of those times. The rest of the errors I was left to take care of and pay a mechanic (not BMW mechanic) to fix the problems at my own cost. I have never been dissatisfied with a dealership service department until I purchased my car from BMW Spokane, and had my car serviced there. Be sure, that if the service department tells you "it's not a problem" or "we'll take care of it" or "BMWs are difficult to drive" after a bad alignment that they refuse to make right... make sure to get this in writing from whomever you are working with. Make sure the information is entered digitally and printed out. Otherwise BMW Spokane will refuse to honor their commitments to their car owners. They squiggled and squirmed the last time I made them put their comments and commitments into writing. They finally did when I refused to leave until they put their words into writing. Be very aware that they tote their above average service department. It is anything but above average. The worst I have worked with yet in my car ownership life (I have not complaints about past service departments). They made the car buying process easy, though. I love my car. I just wish I liked BMW like I used to. I am looking to upgrade my car. Because BMW treats car owners so poorly, I will likely not own another BMW. Sadly. I love my car, and would love another one. I won't allow this to happen. More

Great customer service! Try here first! I just bought a 2012 VW Jetta tdi on 6/1/19 and am very happy. I went in to look at another car and realized it didn’t fit my needs as hoped. As I was I just bought a 2012 VW Jetta tdi on 6/1/19 and am very happy. I went in to look at another car and realized it didn’t fit my needs as hoped. As I was looking at there inventory and talking with Brett McMahon he suggested the Jetta. We took it for a drive and I loved it. I chose to finance and they made it happen. Brett is a great guy and management really went out of there way to get me into this car. I had some time to watch the interaction between other customers and employees and was impressed at there low pressure easy going attitudes. Yet they still held a great deal of professionalism. If you are considering buying a car from a dealership and BMW of Spokane has what you want give them a try first. I really had a great experience and loved there transparent and friendly business model. I hope that you will at least check them out. -Matt P More

Low pressure and quick loan processing Quickest and easiest financing and signing process I have experienced. Everything was streamlined and ready to go as promised. Very little to fill out Quickest and easiest financing and signing process I have experienced. Everything was streamlined and ready to go as promised. Very little to fill out. Most appreciated. More

Service Kevin is excellent. Always on time and accommodating. Definitely recommend service at BMW Spokane. Have serviced there for over 5 years. Enjoy the p Kevin is excellent. Always on time and accommodating. Definitely recommend service at BMW Spokane. Have serviced there for over 5 years. Enjoy the people and their work. More

The best service in town! Kevin goes out of his way to provide us with the best service for our cars and accommodates us how ever he can. He is so easy to work with and I never Kevin goes out of his way to provide us with the best service for our cars and accommodates us how ever he can. He is so easy to work with and I never worry about our cars because Camp’s standards are high! Thank you Kevin, for making us feel like family! More

From a 10 to a 0 over night! I cannot believe how disappointed I am in this dealership. They will not even return a phone call! It's worse now than before! I took it to them TH I cannot believe how disappointed I am in this dealership. They will not even return a phone call! It's worse now than before! I took it to them THREE separate times and the first two they were amazing, the third is like they are a completely different company. Not only did my car come back to me worse than it was before I dropped it off it smells. They have no problem calling you back when it's time to take your money. I am just so let down. More

Great service for a non-BMW Scott hits it out of the park again. Took our Lexus RX5 to be serviced by Scott and his team. A routine LOF and we were on our way again. Not too b Scott hits it out of the park again. Took our Lexus RX5 to be serviced by Scott and his team. A routine LOF and we were on our way again. Not too bad for a 13 year old vehicle. Scott and his team always take great care of our cars and our vehicle needs. More

Service - Outstanding Again, service from Scott is outstanding. Always on top of the situation and always above and beyond the service to get you back on the road. We tak Again, service from Scott is outstanding. Always on top of the situation and always above and beyond the service to get you back on the road. We take our non-BMW autos to Scott and he takes absolutely great care of those vehicles even though they are not BMW. Full trust and respect for Scott. More

Helpful staff These folks take care of your auto and do a great job. The staff are polite and genuinely care about your experience It’s comfortable and clean. These folks take care of your auto and do a great job. The staff are polite and genuinely care about your experience It’s comfortable and clean. More