BMW of Spokane

Great service Kevin was professional, personable and articulate! He thoroughly explained the findings of the mechanic in terms I could understand and went as far as Kevin was professional, personable and articulate! He thoroughly explained the findings of the mechanic in terms I could understand and went as far as showing me by opening the hood on a BMW displayed in the showroom and checked for understanding. Great job! More

Floor Mat Flop I brought my X5 to the dealership in the hopes I could get a fix for my floor mat. The velcro pulled off the mate and it was sliding up by the acceler I brought my X5 to the dealership in the hopes I could get a fix for my floor mat. The velcro pulled off the mate and it was sliding up by the accelerator. Very uncool. The service rep took one look, checked the inventory, found one in store! Within 20 minutes I was out of the dealership with a new floor mat at no charge. That's a good warranty. Jerry More

BMW 530 xi Repair Scott is the absolute BEST when it comes to detail and service! I can always count on him to get me in for a service call, borrow a service car, and r Scott is the absolute BEST when it comes to detail and service! I can always count on him to get me in for a service call, borrow a service car, and recommendations for prioritizing repairs. More

Awesome Detail Best detail ever! Very clean car. Price was reasonable with discount. Would like to see more discounts in the future. I would use this service more Best detail ever! Very clean car. Price was reasonable with discount. Would like to see more discounts in the future. I would use this service more. More

Attention To Detail Just normal service for our X5 and Kevin got us in out and and on our way in a very professional way. Thanks folks for keeping us going Just normal service for our X5 and Kevin got us in out and and on our way in a very professional way. Thanks folks for keeping us going More

Terrific Customer Service Great service, Kevin Risley always takes care of me when I call for an appointment with my X5, and does a great job getting me in timely! Great service, Kevin Risley always takes care of me when I call for an appointment with my X5, and does a great job getting me in timely! More

Came in for a squekky sun roof, got a complete service This is part of the free service for BMW. I received an email that service was due after calling to have the sun roof squeak looked at. They fixed This is part of the free service for BMW. I received an email that service was due after calling to have the sun roof squeak looked at. They fixed that and also did a service saving me an extra trip More

Service better than last A bit of a run around for recall airbag. First had to call and order parts but couldn't without a VIN. Why send out a letter saying to come in and ge A bit of a run around for recall airbag. First had to call and order parts but couldn't without a VIN. Why send out a letter saying to come in and get it fixed if parts need ordering? More

Safety recall Air bag recall. They installed the replacement bags in a timely manner. They had not been as proactive as I would have liked in terms of informing m Air bag recall. They installed the replacement bags in a timely manner. They had not been as proactive as I would have liked in terms of informing me of exactly when each of the 2 necessary airbags were available to install. This is in marked contrast to frequent communications marketing their new vehicles, but I suppose this is to be expected. Kevin was courteous and responsive, as was the woman in parts, I suppose Teresa, in conjunction with this specific service need. More

Service Experience at dealership was ok.. Making the appointment by telephone took two calls. First call went to voicemail,left my number, call was not return Experience at dealership was ok.. Making the appointment by telephone took two calls. First call went to voicemail,left my number, call was not returned. Second call was made the next day. Also waited 30 minutes for shuttle after a second prompt for a ride. More