BMW of Spokane

airbag recall Courteous and well prepared for our service. Car was done in a timely manner. Was surprised by the cost to replace passage seat mat sensor,will do m Courteous and well prepared for our service. Car was done in a timely manner. Was surprised by the cost to replace passage seat mat sensor,will do myself and after investigating how to do replace it I now know why. More

BMW regular service and tire rotation What a great crew!! But the phone system sucks - only after five calls did I reach my goal...I would ask that you get that fixed soon! What a great crew!! But the phone system sucks - only after five calls did I reach my goal...I would ask that you get that fixed soon! More

Kate and Colton are top shelf! Purchased my older gently used vehicle. The staff here drive BMW vehicles as well and understand the product well. They work hard to give clear answer Purchased my older gently used vehicle. The staff here drive BMW vehicles as well and understand the product well. They work hard to give clear answers and information. I advise anyone to use this BMW dealership for any purchase of new and used vehicles listed on their website. They mechanically go through every vehicle with a fine tooth comb. If it is not in order, they will NOT sell the vehicle on their lot. Purchase with confidence here! More

BMW of Spokane knows how to take care of their clients! My 2016 BMW was declared a total loss before it even had its first oil change. :( Scott took excellent care of us through the insurance estimate and t My 2016 BMW was declared a total loss before it even had its first oil change. :( Scott took excellent care of us through the insurance estimate and total loss declaration process. Our insurance adjuster even commented on how great BMW was to work with! When it came time to replace our car, Kate, Joseph, and Colton took all the time with us that we needed to make an informed decision. Scott even took time again to answer some of our questions on the parts and service side. Evette made the paperwork side quick and easy. As Kate told me many times, BMW of Spokane strives to build relationships, and that is apparent in everything they do. Thank you BMW of Spokane! More

Spokane BMW is great I have purchase/leased five different vehicles from Spokane BMW and each time was very happy with the dealership. The staff is friendly and knowledge I have purchase/leased five different vehicles from Spokane BMW and each time was very happy with the dealership. The staff is friendly and knowledgeable and the service writers are the best. More

Great Service and Customer Care Again! Kevin worked me into the Wednesday service schedule--Pat checked me in and made sure that I got the wheel alignment checked. Both Kevin and Pat arran Kevin worked me into the Wednesday service schedule--Pat checked me in and made sure that I got the wheel alignment checked. Both Kevin and Pat arranged for a speedy pick-up and drop off by the shuttle. The shuttle driver was speedy and accommodated my schedule. Kevin just makes the whole process easy every time. And I love the latté machine. More

My dealings with the service department have been excellent. The service department is easy to work with, kind and helpful. They realized there was a mistake in my bill and called me immediately to initiate a r The service department is easy to work with, kind and helpful. They realized there was a mistake in my bill and called me immediately to initiate a refund. I really appreciated that they were looking out for my welfare. More

Customer Service Scott was easy to reach and a very responsive service representative. He called back regularly and quickly after any calls that I place to him regardi Scott was easy to reach and a very responsive service representative. He called back regularly and quickly after any calls that I place to him regarding my vehicle. I appreciated the ease with which I was able to reach him. More

Excellent Service and Experience From the moment you walk in this dealership stands apart from others. We knew the car we wanted and were able to quickly take it on a test drive. Once From the moment you walk in this dealership stands apart from others. We knew the car we wanted and were able to quickly take it on a test drive. Once we returned the purchase agreement went quickly and we were in and out of the dealership in under 2 hours. Anyone who has purchased a car before knows that this is almost a record time. More

Excellent customer service I arrived early for my appointment and was promptly greeted and told They could attend to my vehicle right away. I was given a loaner vehicle which al I arrived early for my appointment and was promptly greeted and told They could attend to my vehicle right away. I was given a loaner vehicle which allowed me to freely spend the next few hours. My car was ready within the timeframe I had been given. I left feeling I had been treated very professionally and respectfully. More