BMW of Spokane | Page 45

Best Dealership Great Experience with staff @ BMW Spokane. Everyone is so nice & friendly. Great coffee bar and TV's. The waiting are is cool & comfortable. Shutt Great Experience with staff @ BMW Spokane. Everyone is so nice & friendly. Great coffee bar and TV's. The waiting are is cool & comfortable. Shuttle & loaner cars too if you don't want to wait. BMW Spokane always takes care of me & my vehicle. More

Service rendered Good service, did not get the name of the service representative, The rep need to be more personable, somewhat quite but appeared to be efficient wit Good service, did not get the name of the service representative, The rep need to be more personable, somewhat quite but appeared to be efficient with his job . The waiting area is clean and neat with good hot coffee. More

No pressure, made us a great deal! With information at our fingertips via smartphones, we know a good deal when we see one. The "X" factor is always Trade appraisal. Thanks to Tyson tru With information at our fingertips via smartphones, we know a good deal when we see one. The "X" factor is always Trade appraisal. Thanks to Tyson truly working hard to continue working with our budget parameters, we were able to get the Volvo XC90 we wanted and a very fair price on trade. With 10+ car deals in the past decade, this was by far the best experience we have had. Tyson surpassed all expectations, and did so without any pressure, which is much appreciated as buyers. We will celebrate to him in the future when we are ready to buy again, and will be referring our friends and family, too!!! More

Exceptional service! BMW notified me it was time for service, and was available at a time convenient for me, and service staff was friendly and expedient! Love Camp BMW! BMW notified me it was time for service, and was available at a time convenient for me, and service staff was friendly and expedient! Love Camp BMW! More

Big Thanks! I can always count on Scott to be honest. I was due for more maintenance but he went the extra mile and asked his mechanics about holding back until n I can always count on Scott to be honest. I was due for more maintenance but he went the extra mile and asked his mechanics about holding back until next service date. I lost my income but would have moved forward if he said "yes." That's trust and should always be noticed and appreciated. Thank you! Chad F. More

Worst buying experience of my adult life! This was hands down the WORST buying experience of my adult life. I DO NOT recommend purchasing a used car from BMW of Spokane. I wish we had looked a This was hands down the WORST buying experience of my adult life. I DO NOT recommend purchasing a used car from BMW of Spokane. I wish we had looked at the dealership reviews before we'd purchased. Any dealer with 2 stars should be a warning. We purchased a black Cadillac Escalade in May 2017. We and the salesperson noticed that the hood had a couple of scratches but decided that it wasn't something that was a deal breaker for us since it looked like it would be easy to buff out. Big mistake! The first time we took the car through the car wash, we realized that the car had scratches ALL over and that the scratches had been hidden by the dealer using black wax (which was later admitted by Brian in the service department). We thought it was a little suspicious when they kept putting off showing us the car because it needed more "waxing." Now we know what happened. When we came back to the dealership, they basically said there was nothing they could do about it and it wasn't their problem. There were several other things on the car that needed fixed, like a door seal and wrong mounts on the bumper. Despite their 60 day warranty, they refused to fix any of it. Brian at the service desk at Camp Chevrolet told my husband that they didn't have the parts to fix the bumper and when my husband went into the service store, they were sitting right on the shelf for purchase. He straight up lied. My husband bought the parts and walked out, fuming. Tyson (the salesperson we'd bought the car from) insisted that the car hadn't been smoked in but we had to go to Ziebart 2xs for their chemical bomb to get the smell out. I DO NOT recommend purchasing a used car from Tyson or anyone at this dealership. The 60-day total warranty is a joke and I feel we've been cheated and lied to by several people at the dealership and in the service department. I don't ever use those words in a review but I can't warn you off this company strongly enough. More

Ask For Kevin! Kevin is sharp and always offers great customer service. He does not pressure you into getting something you don't really need and does not make you f Kevin is sharp and always offers great customer service. He does not pressure you into getting something you don't really need and does not make you feel like you don't know what the xxxx you're talking about. Interesting right! Usually Service Advisor's do the exact opposite. Sounds like Kevin should be making Management soon. I wish every dealership had a guy like Kevin. 5 star customer service! More

Emergency service Was traveling through town on my way home which is 150 miles away. I experienced a tire issue and they placed me first in line. Absolutely took care Was traveling through town on my way home which is 150 miles away. I experienced a tire issue and they placed me first in line. Absolutely took care of me and sent me on my way as quickly as they could. This team is waaaay better than my team at home. More

Fabulous experience buying a new car This is my second BMW from Camp and I am thrilled once again with the treatment with the entire staff. They go above and beyond to make the process of This is my second BMW from Camp and I am thrilled once again with the treatment with the entire staff. They go above and beyond to make the process of buying a new car a pleasure! Thankyou to Joe and Tyson! Your the best. More

Good work as usual I have purchased vehicles and have gotten service done at this dealership for the last nine years. I have always received the best info and service wo I have purchased vehicles and have gotten service done at this dealership for the last nine years. I have always received the best info and service work performed on my vehicle when my service advisor Kevin Risley takes care of us and our vehicle. He is Mister 100%. Thank You.....Doug More