BMW of Spokane

Great job by Scott your service advisor . Scott was professional and gave myself an outstanding customer service he is definitely an asset to your dealership . Everything was done in a tim Scott was professional and gave myself an outstanding customer service he is definitely an asset to your dealership . Everything was done in a timely fashion with 2 follow up calls . More

Nice people, not a BMW experience...Chevy experience I have taken my 2011 535i xDrive there for a few years, I bought it there too. The people are always nice, but they just don't care (or Chevy policies I have taken my 2011 535i xDrive there for a few years, I bought it there too. The people are always nice, but they just don't care (or Chevy policies don't allow them to?). The bottomline is that this is a Chevy dealership (Lithia) with leadership that acts that way and has their people act that way. For example, I had to have my axles replaced. They wanted $1088 for each plus A LOT for labor. I asked if they would work on the price and the answer was no. I bought from another BMW dealership who owns bmwpartsnow and they gave me $500 off the pair including shipping. When I called them you could tell they were a legit BMW dealership. Very kind, helpful and professional. Camp Chevy/BMW just didn't care enough to even try. I'm having a place called Martin's Auto (5 stars on Yelp) install them, saving me another $1,000, for a total savings of $1,500 off the BMW estimate. It always surprises me how little they care about their customers. I will never buy a Chevy, thats for sure! My wife and I are planning to pickup the new 540i xDrive and we most likely going to Seattle or Portland to do it. More

Very good service and excellent communication The service dept. delivered on everything they promised. The loaner car was clean and the vehicle re call repair was done ahead of schedule. All staff The service dept. delivered on everything they promised. The loaner car was clean and the vehicle re call repair was done ahead of schedule. All staff were very professional and polite. Very impressed!! More

Great service! Great place! Being from out of the Spokane area, when my car needs service, your fitted into their schedule. Doesn't matter which service rep you Great place! Being from out of the Spokane area, when my car needs service, your fitted into their schedule. Doesn't matter which service rep you get, they will always take care of yours and your cars needs. If you don't want to wait for the service, they will give you a vehicle or a ride to shopping, golf, etc.. More

fast & friendly, and professional Complete rebuild of front brakes & system flush was done perfectly. They also did a windshield chip repair. Our Mercedes is truly like a ne Complete rebuild of front brakes & system flush was done perfectly. They also did a windshield chip repair. Our Mercedes is truly like a new car now. Thank you so much More

Thank you! You guys took great care of us like you normally do! We wouldn't go anywhere else! The BEST of the BEST! We want to say a heartfelt Thank you! You guys took great care of us like you normally do! We wouldn't go anywhere else! The BEST of the BEST! We want to say a heartfelt Thank you! More

Service Center Diligence I didn't have the most pleasurable amount of work that ended up being done on my car, but I wanted it to run as the high performance vehicle it is. I I didn't have the most pleasurable amount of work that ended up being done on my car, but I wanted it to run as the high performance vehicle it is. I am extremely busy and has been a long process that the guys have all been great it working with explaining and making me well aware of what we are doing. With some personal effort on the service manager, Kevin, a big portion of the work was found to be covered under warranty! Really great team and always very very nice and understanding. They defiantly strive for top notch service in a comfortable, friendly environment! More

Great service and very honest and helpful Taken my 5 series in a couple of times and they always worked with me in regards to what needed to be done before I reached the end of my initial warr Taken my 5 series in a couple of times and they always worked with me in regards to what needed to be done before I reached the end of my initial warranty. On top of that, they really worked with me one time when I didn't have the ability to take my car home, so they hooked me up with a loaner for free of charge. In this day in age it's rare to have help offered for free, and that's what they did. Will recommend this dealership to my friends and family moving forward. More

Mini Cooper Paceman Service department was extremely helpful and professional. The bill was less than quote and Scott went above and beyond and got extended warranty to p Service department was extremely helpful and professional. The bill was less than quote and Scott went above and beyond and got extended warranty to pay. Thank you Scott at BMW Spokane. More

Great Service. Scott rocks! The dealership has certainly picked up it’s game in the past few years. The waiting area is much nicer, you can get a decent cup of coffee, and the se The dealership has certainly picked up it’s game in the past few years. The waiting area is much nicer, you can get a decent cup of coffee, and the service department always gives me Scott. He always does me right - explaining everything in detail to me, makes sure I have whatever I need and makes the entire process painless. I appreciate that. More