BMW of Spokane

I always receive excellent service here! The staff takes time to answer my questions, make sure my vehicle is running in top condition, and they always go above and beyond. Thank you! The staff takes time to answer my questions, make sure my vehicle is running in top condition, and they always go above and beyond. Thank you! More

Happy with the service just didn’t like having to prove that I got my free oil change for the second time But other than that great service car runs good. I would recommend to anybody who own the BMW. that I got my free oil change for the second time But other than that great service car runs good. I would recommend to anybody who own the BMW. More

We seem to always have issues with the repair and customer service. I was told our car would be read by 2:30 - 3:00 i believe we were still waiting way past that time, past 5pm. We dont live in town customer service. I was told our car would be read by 2:30 - 3:00 i believe we were still waiting way past that time, past 5pm. We dont live in town so it's not so easy to run home and wait. Other issues we have had are. We've had the wrong tires installed on our car. They installed street tires, instead of winter tires, that we ordered. The guy told us that those were great tires, we shouldn't have a problem. We went back and forth about it. With Him telling me to just drive it I'm probably not used to it. I drove back down to the BMW store. I asked to talk to the manager. I got kind of a, why he wont be able to do anything different. One of the other employees found they had put on the wrong tires. If I would have done like that counter person told me, and just drove it, we could have end up getting in a really bad accident. I'm sure, since we live all the way out by Tumtum, and those tires felt like driving on trashcan lids. and then where would that leave us? We also had our 2 yr old daughter in the car. This whole situation was EXTREMELY DANGEROUS, UNSAFE, WITH NO EFFORT TO TRY AND AVOID ANYTHING on your side. I really felt I was treated like an idiot. But even if I was an idiot. If someone thinks something is wrong dont dismiss it. They've lost center caps for our wheels multiple times. This last time, they weren't able to find our wheels and tires for winter. When they had told us that the wheels and tires were already installed, they were just doing the brake flush and it'd be ready real soon, so we got over there and it wasn't close to being ready. Because they couldn't find my wheels and tires. I dont even know if we got the right wheels and tires. They were sending us pictures asking do these look like yours. I completely understand mistakes are made, things go un noticed and sometimes miss placed. But I Pay so much for whats supposed to be high quality service. It worries me that maybe I'm not getting the service I pay for! More

To start with I always push BMW products to all whom I speak with concerning a new vehicle. Spokanes BMW dealership is the best again. speak with concerning a new vehicle. Spokanes BMW dealership is the best again. More

Very friendly and professional service. They helped us navigate our warranties re: our tire coverage They helped us navigate our warranties re: our tire coverage More

I appreciate that my snow tires are stored seasonally and that the service department makes sure I am up to date on service. that the service department makes sure I am up to date on service. More

Very good first impression for servicing a certified vehicle purchased elsewhere. Audrey was professional and courteous. vehicle purchased elsewhere. Audrey was professional and courteous. More

Jessica was great, she answered all my questions quickly and made the process very smooth. and made the process very smooth. More

I am pleased with the service we received; Kevin and Will were both helpful and did what they said they would do. We received an estimate within two days of dropping our vehicle off, and another member of yo were both helpful and did what they said they would do. We received an estimate within two days of dropping our vehicle off, and another member of your staff cheerfully helped me gain access to our car to remove it from your lot. I found the texted repair estimate unexpected and impersonal. I understand the efficiency of it, but I feel it lacks an aspect of customer service. Lastly, both passenger side windows of our car were left open anbou an inch while our car sat outside in the rain. More

Great experience when I need service done. Will is very friendly and always explains my bill to me. Will is very friendly and always explains my bill to me. More