BMW of Spokane

My wife and I recently visited BMW of Spokane, excited at the prospect of driving home in a 2021 X3M Competition. Our enthusiasm was contingent on the car being free of any undisclosed issues. Despite the the prospect of driving home in a 2021 X3M Competition. Our enthusiasm was contingent on the car being free of any undisclosed issues. Despite the assurances given by numerous advertisements, we discovered that the vehicle in question (VIN: 5YMTS0C00M9F41791) had a history of accidents. The dealership did not communicate this critical detail transparently, and it was not reflected in the car’s pricing, which should have been adjusted for its accident history. In a stroke of due diligence, my wife conducted a VIN search during our visit, sparing us from further investing time in a process that lacked transparency. It’s disheartening when a lack of forthrightness overshadows the excitement of purchasing a new car. It leads one to ponder the integrity of business practices when such omissions are made. Of note, Moe was great to work with. Derrick, on the other hand, did not return text messages. If you're set on getting a BMW, I would just find another BMW dealer. More

Experience from start to finish was excellent. From coming in in December BMW curious to leaving at the end of March the proud owner of a custom M2, Matt was there with great information and supp From coming in in December BMW curious to leaving at the end of March the proud owner of a custom M2, Matt was there with great information and support the whole way. No push, no pressure, always friendly and ready to take a phone call of text with random questions. I would recommend Matt to any friend, family, or really anyone interested in owning these amazing automobiles. More

Between an overzealous sales team who wanted to aggressively sell me a new car about two years after I purchased mine, and a wildly underwhelming service department, I can't recommend BMW of Spokan aggressively sell me a new car about two years after I purchased mine, and a wildly underwhelming service department, I can't recommend BMW of Spokane. When I first purchased over four years ago, it felt like a top notch experience. Even just getting my tires swapped made me feel like a VIP. But with appointments for tire swaps no longer taking any less than 3.5 hours (and sometimes taking several rescheduled appointments due to ill calls or miscommunications), I won't be taking my business here any longer. More

Terrible experience. Husband and I spent a few hours Saturday test driving three different vehicles. We decided on one that evening and the salesperson advised he’d send Husband and I spent a few hours Saturday test driving three different vehicles. We decided on one that evening and the salesperson advised he’d send over purchase paperwork for the vehicle the next day, Sunday. He wrote: “You are my priority when I get in office tomorrow at 10am.” He never sent the paperwork and when we followed up he said they’d sold it to someone else. He then refused to take any accountability for his misrepresentations and lack of follow through, writing: “It must have slipped through my tasks”. DON’T BUY A CAR HERE. More

Awesome experience purchasing from them. I recommend Shay Reed to anyone looking for a BMW. I am an out of state buyer and I would recommend anyone anywhere consider BMW of Spokane, I recommend Shay Reed to anyone looking for a BMW. I am an out of state buyer and I would recommend anyone anywhere consider BMW of Spokane, More

Was told I needed a new Turbo! Took my car elsewhere, oil leak was due 3 bolts loose!! Took my car elsewhere, oil leak was due 3 bolts loose!! More

Jordan was friendly and low key, I have no problem with him. The sales mgr. stayed hidden in his office with a scowl on his face. Except for a new tire nobody checked this car out after it was traded in him. The sales mgr. stayed hidden in his office with a scowl on his face. Except for a new tire nobody checked this car out after it was traded in. The car was poorly washed, no detail. All 4 TPMS' were bad and it needed to be aligned which tells me the service check was not done or poorly done if service even looked at it. They agreed to reimburse me for replacement of the TPMS' I paid $260.00 for. I was told "the check is in the mail" for over a month and was finally given a check when I drove 50 mi. to the store and demanded it. The check was mysteriously on the desk "ready to be mailed" upon my arrival There were other issues but I will sign off. BTW, the only saving grace in this deal was the professionalism of Jordan Sherwood, the sales rep. I would by a car for him as long as he wasn't at BMW Spokane, a Lithia Dealership. More

Had a problem with the brakes on my 2021 BMW that was under warranty at first they ( the service department) was not to interested in working on. I will give them credit for sticking with it and fixed t under warranty at first they ( the service department) was not to interested in working on. I will give them credit for sticking with it and fixed the problem. Steffan the service advisor was helpful, but we could have used a little bit more communication. More

No service in this service department. I cant express enough how crappy they treated us, had no ideas why this happened, had no apologies, and really just made lame excuses. We dropp I cant express enough how crappy they treated us, had no ideas why this happened, had no apologies, and really just made lame excuses. We dropped our BMW 435i Xdrive Msport Blue off after making an online appointment over a week ahead of time. I also went in and talked to them about our appointment because we live quite a way away and had to drive two cars to make this appointment. We dropped our car off and they did no work. They said that they didnt know that this was the right car. I asked how many BMW 435i Xdrive msport in blue they had scheduled that day? Then i asked why they didnt call us after the 9:00 am appt went by ?She told me that they dont pay anyone to make calls to customers. What the xxxx kind of stupid excuse was that? This was the biggest F-up i have witnessed yet. DONT GIVE THEM A TRY! C & H foreign auto is close by and the European Auto Haus has always been good to us. They wasted our time after driving a good distance, scheduling ahead of time AND visiting a couple days ahead to make sure we were on track. They deserve negative stars. On top of all that when i asked for my car back they moved the steering wheel and seat all over just to xxxx me off. More

matthew gipson is the worst salesman anyone could ever work with. as an out of state customer interested in one of their cars, matthew gipson ended up ghosting me and selling my private info including my work with. as an out of state customer interested in one of their cars, matthew gipson ended up ghosting me and selling my private info including my ssn to a third party. an unprofessional and deceptive human. sales managers there are just as shady. they attempt to cover up negative reviews with fake positive ones More