BMW of Spokane

I appreciate that my snow tires are stored seasonally and that the service department makes sure I am up to date on service. that the service department makes sure I am up to date on service. More

Very friendly and professional service. They helped us navigate our warranties re: our tire coverage They helped us navigate our warranties re: our tire coverage More

Jessica was great, she answered all my questions quickly and made the process very smooth. and made the process very smooth. More

Very good first impression for servicing a certified vehicle purchased elsewhere. Audrey was professional and courteous. vehicle purchased elsewhere. Audrey was professional and courteous. More

I am pleased with the service we received; Kevin and Will were both helpful and did what they said they would do. We received an estimate within two days of dropping our vehicle off, and another member of yo were both helpful and did what they said they would do. We received an estimate within two days of dropping our vehicle off, and another member of your staff cheerfully helped me gain access to our car to remove it from your lot. I found the texted repair estimate unexpected and impersonal. I understand the efficiency of it, but I feel it lacks an aspect of customer service. Lastly, both passenger side windows of our car were left open anbou an inch while our car sat outside in the rain. More

Great experience when I need service done. Will is very friendly and always explains my bill to me. Will is very friendly and always explains my bill to me. More

After Scott Grumbly left awhile back, the service dept made it regretful owning a BMW. However, after some more recent changes that were long overdue in upper management, things are almost back to being v made it regretful owning a BMW. However, after some more recent changes that were long overdue in upper management, things are almost back to being very good/excellent. Sales dept, however, still suffering from what appears to be a very high turnover, which is always a red flag, along with very poor follow up. More

Very helpful, friendly and accommodating. Great service! Thanks very much. I really appreciated it. I will return again. Great service! Thanks very much. I really appreciated it. I will return again. More

I still am upset that the dealership terminated several long-term employees, however the good news is that they also got rid of the lying SOB who took over the service department. Kevin was very good to wo long-term employees, however the good news is that they also got rid of the lying SOB who took over the service department. Kevin was very good to work with. More

Everyone I’ve encountered as a customer since purchasing my 2025 X3 M50 have been amazing from my salesman Elijah, service team member Kevin, and my business manager Tyler. my 2025 X3 M50 have been amazing from my salesman Elijah, service team member Kevin, and my business manager Tyler. More