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BMW of Spokane

Spokane, WA

Overview
Reviews
Vehicles
4.3
577 Reviews
Call Dealership (509) 210-1145
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215 E Montgomery Ave

Spokane, WA

99207

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Showing 577 reviews

January 14, 2025

Customer service and attention to details were outstanding. Have enjoyed the whole experience from the beginning More

by bjamessea
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Mullins
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Jan 14, 2025 -

BMW of Spokane responded

Cheers to the first-class sales experience! We're delighted to hear that you had an outstanding experience with our team at BMW of Spokane! Thank you for sharing your positive feedback, and we hope you're enjoying every moment with your new vehicle.

January 14, 2025

They got me in for an oil change on very short notice. Car was done early as well. Thanks! More

by bmwjared
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Risley
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Jan 14, 2025 -

BMW of Spokane responded

Thank you for sharing your efficient oil change with our BMW of Spokane team! We look forward to providing nothing less than 5-star service at your future visit, Jared. Safe travels!

January 13, 2025

Always pleasant customer reps. Usually keep me updated on the progress of the service. Still need more comfortable waiting room chairs. More

by ur35211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Grumbly, Kevin Risley
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Jan 14, 2025 -

BMW of Spokane responded

Thank you for your feedback! We're glad to hear our team at BMW of Spokane has been keeping you informed during service visits. We appreciate the suggestion about the waiting room chairs and will certainly take it into consideration.

January 12, 2025

Great service department! They were friendly and efficient. The waiting area was clean and well- stocked. More

by DocLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female...don't remember her name
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Jan 14, 2025 -

BMW of Spokane responded

Thank you for sharing your positive experience with our service department at BMW of Spokane! We're glad to hear that the team was friendly and efficient, and that you enjoyed our clean waiting area. We appreciate your feedback!

January 04, 2025

Customer service has been amazing. Represents what you would expect from BMW. Good selection of cars. More

by harpersp3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ Rodriguez
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Jan 06, 2025 -

BMW of Spokane responded

We're thoroughly delighted to hear that our customer service and car selection met your expectations at BMW of Spokane. Thank you for sharing this positive feedback and please let us know how we can serve you in the future!

January 04, 2025

They performed a recall on my BMW and the gasket slipped of the valve cover and caught on fire and they won't take responsibility for their actions More

by Don't take your BMW here
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jan 07, 2025 -

BMW of Spokane responded

Hello Robert, I'm sorry to learn about your continued dissatisfaction with your vehicles outcome desite our teams best efforts to assist you. Last week, upon speaking with our Service Manager, Patrick McCarthy, you let us you know attempts were made yourself on the electrical system, while our team was able to forensically demonstrate the fire originated in your vehicle's fuse box. As you know this part was not worked on by our team. Further, we appreciate you letting us know at the time of your conversation that the vehicle fire did not occur at our facility. We wish you well into the future and safe travels. Best, Chris Marino General Manager

Jan 07, 2025 -

Don't take your BMW here responded

Well in my 20 years of experience and being Ase certified in engine electrical and brakes when I picked up the car it was smoking engine oil and hello , and the time before that the first time it caught on fire when I picked up the vehicle I went to the gas station and I was trying to figure out where it was smoking from and you could actually see the oil we can see the oil dripping but you can see it like they would it would like build up build up and then drip and then do a puff of smoke and then it would die down and then it would like wait a second wait and then it would build up build up and then it would drip and then it smoke. And the owner of the repair shop even came to me and was saying the gasket slip out . I know that if you don't properly clean it and it will cause it to leak ,so you put a brand new gasket on it and it'll leak and it could it could even be you know your mechanic could have broke the valve cover when he pulled it off by not lifting it straight up, because everything's old and brittle lifting it to the side will break the valve cover the tab on the valve cover. or it could even pity where the the valve cover gasket seats, and to say it was a electrical fire is absurd because it was engine oil that was burning and you know there's a difference between engine oil and electrical big difference , and when I picked it up the second time even the guy that handed me the keys over said it was burning engine oil is burning engine oil when it took off not electrical,

Jan 07, 2025 -

Don't take your BMW here responded

The vehicle fire occurred as I drove out of the the parking lot and drove two blocks away from your guys's facility and the first time it caught on fire it was on your parking lot

Jan 07, 2025 -

Don't take your BMW here responded

I just can't believe you guys can't fuss up that you guys messed up it was burning engine oil

Jan 07, 2025 -

Don't take your BMW here responded

I just can't believe you guys aren't fessing up that you guys messed up it was burning engine oil when I left when I picked up the vehicle and I drove off it had an oil leak from you guys taking the valve cover off

Jan 08, 2025 -

Don't take your BMW here responded

Just because your BMWs are known to catch on fire there is that your forensic what about my nose to my eyes and you call me a liar because you know I know what electrical smell like and I know what it is a grease fire looks like fire oil fire I'm 53 years old and I've been I've been in this business for a long time and I can't believe you know we'll talk to the guy that handed me the keys and then he says oh it's just a little oil burning off what about that when you guys gave me the keys in the car was running or the car was running and you guys handed it over to me it was smoking oil and so how can you say it was an engine fire when it was smoking oil and was dripping oil.

Jan 08, 2025 -

Don't take your BMW here responded

And you can respond to me privately I'd like to know the maybe the guy's name who worked on the car and how long he's been working there and what's his skill level

December 19, 2024

Great young salesman who made his first sale with us. We enjoyed his presentation and professionalism More

by Jenileedad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corbin?
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Dec 19, 2024 -

BMW of Spokane responded

We're delighted to hear that you had a positive experience with our team at BMW of Spokane! It's wonderful to know the young salesman made such a great impression. Thank you for your support and congratulations on being part of his first sale!

December 18, 2024

Friendly services, would highly recommend Jessica! When buying a new car, someone that’s knowledgeable on what’s being sold is always preferred! More

by anthonyhapa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica
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Dec 19, 2024 -

BMW of Spokane responded

Anthony, thank you for recommending Jessica and highlighting the friendly service at BMW of Spokane! We're glad to hear she provided knowledgeable assistance during your car-buying experience. Enjoy your new ride!

December 11, 2024

I always receive excellent service here! The staff takes time to answer my questions, make sure my vehicle is running in top condition, and they always go above and beyond. Thank you! More

by ShannonCox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Holmes, Scott Grumbly, Kevin Risley
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Dec 11, 2024 -

BMW of Spokane responded

Hi Shannon, thank you for the wonderful feedback! We're thrilled to hear that our team at BMW of Spokane consistently provides excellent service. We appreciate your support and look forward to assisting you again in the future!

December 09, 2024

Happy with the service just didn’t like having to prove that I got my free oil change for the second time But other than that great service car runs good. I would recommend to anybody who own the BMW. More

by Calyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will clark
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Dec 09, 2024 -

BMW of Spokane responded

Hi Calyb, thank you for your feedback! We're glad to hear you're happy with the service at BMW of Spokane and that your car is running well. We appreciate your recommendation and will work on making our processes smoother in the future.

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