BMW of Spokane

Go somewhere else. Nothing but excuses and lies by the finance department. The Worst ever. Nothing but excuses and lies by the finance department. The Worst ever. More

We have had poor service with the Camp BMW service department many times, but the most recent was the most frustrating. We have leased and bought at least 6 BMWs since 2000. Although we have been very department many times, but the most recent was the most frustrating. We have leased and bought at least 6 BMWs since 2000. Although we have been very frustrated with the service department for years, this is the first time I have actually given them a low rating. (We have always been satisfied with the sales end of Spokane BMW and have always given them a good rating.) Since I gave a low rating, I enclosed a detailed reason and never got a response, so I sent it again. Still no response. This is disappointing. I am in the market for a new car and if I do get another BMW, I will get it at a different dealership. The following is a summary of what I sent to BMW: My warning light came on to let me know that my front low-beam headlight needed replacing. Trying to get through to BMW service is always difficult and this was my first frustration. It took me 4 calls with 3 messages in a 5-day period. Nobody responded to any of the messages. The reason my 4th call went through was that I called BMW sales and told them I couldn’t get through. She got a person on the line for me and I made my appointment for the next week. I took a day off work and I took my BMW in at 10:00 on Friday, Oct 28. It was supposed to be about 2 hours so I was happy that they called a Lyft to take me downtown to run errands and kill time. While downtown, the service person (I won’t mention actual names) texted me at 12:36 to let me know that I needed a new headlight module which they had in stock and would cost an additional $1200 and would take an additional 2 hours. Since they were in the middle of fixing it, I agreed. (Not their fault obviously) At about 1ish I called BMW to get a Lyft to pick me up. Again, it sent me to a recording THREE times. I wasn’t sure how I was going to contact them since I knew they hadn’t responded to my messages in the past. I even called sales and explained this but she still sent my call to service where I got a recording. Again. Then I remembered that I had a salesman’s card as I was very ready to buy a new car and had spoken with him about my interest in one of the cars they had on the lot. Thankfully he got the message to them. The Lyft got me back at about 1:30. I knew it would not be done yet so I let them know I was back and asked if they thought it would be done soon. The person I was dealing with was pretty sure they would be done by 2:30. (I was with my mom who needed to get back home by 3:00. She ended up leaving just to make sure she would make it.) I got a notification at 2:43 that my car was in the car wash. Yay, it is boring sitting in the lobby for that long, so I knew that it wouldn’t be long. An hour later at 3:40, the salesperson I was working with came in to give me the numbers on the car that I was interested in. I told him that I was interested but just tired of waiting. He said he’d check and let me know. I saw him go into the service office; I heard them laugh then he left but just walked by me. I figured he was too embarrassed to tell me it wasn’t ready. By 4:00 I was tired of sitting and wondering so I went back and asked the guys at the service desk about the status. One was on the phone and the other just shrugged his shoulders. I was so frustrated because he didn’t seem to care. Then a 3rd service person came in so I asked him. He didn’t say anything but went to check and came back with my keys and handed them to me without a word. I finally received my car at 4:15. I asked him how long it had been done. He shrugged his shoulder and said they usually bring the keys in when the work was complete. I told him/them that they knew I was there and that I had been checking and waiting and wondered HOW LONG were they going to wait before they would let me know that my car was ready. It had to have been done and ready to go for at least an hour since I was notified by text that my car was being washed an hour and 15 minutes before. Crickets. Nobody said anything they ignored me and returned to what they were doing. (Nothing.) I felt ignored and like they didn’t care. I was so mad. I rarely get upset with anyone in any service position but this was ridiculous on so many levels. My other frustration is that since I gave a low score, I sent a detailed email as to why I gave the low rating. I thought they would want to know as they always remind us how important it is that they receive a high rating. BMW never responded. I thought this was strange, so I sent another email. Still no response. This is extremely disappointing. I did not expect anything but assumed that I would get an acknowledgment from BMW. I want to add that my best friend AND our neighbor both bought BMWs from them and have told me (before all of this) that they would never patronize them again due to the poor service in the service department. I won’t either. More

Matt Gipson was exceptional! He was knowledgeable, helpful and we never felt pushed or pulled in any direction throughout the entire process. He helped make our car buying exper He was knowledgeable, helpful and we never felt pushed or pulled in any direction throughout the entire process. He helped make our car buying experience one of a kind. His service and patience has made a customer for life! More

Excellent service by Josh in the Service Department. He totally went the extra mile and I certainly appreciate it. Thank you. He totally went the extra mile and I certainly appreciate it. Thank you. More

Horrible experience with your web site Discount OEM BMW Parts. I purchased over $450 of parts, was quoted shipping and they processed my credit card. The next day they cancelled my order because they said Parts. I purchased over $450 of parts, was quoted shipping and they processed my credit card. The next day they cancelled my order because they said hipping would cost $400 to ship. I am in supply chain and have ordered these types of parts before and have other websites that would ship for $102, however chose this dealership because the parts were much less. They lied to me saying USPS/UPS and/or Fed Ex would not take the shipment. I consider this fraud and I will not receive my money back for 2-3 days. Do Not ever use their online site due to their inexperience in e-commerce and down right will waste your time! Thanks for nothing BMW of Spokane/discountoembmwparts.com More

This company sold me a 750i with a leaking intercooler line that was a $3000 repair that the extended warranty they mislead me to buy didn't cover it all. Next they failed to safety it correct as they hav line that was a $3000 repair that the extended warranty they mislead me to buy didn't cover it all. Next they failed to safety it correct as they have sold me a vehicle with unsafe tires for the vehile. I have no spare or jack and for $60,000 you would thing would all be there. I have called many times with no luck. This is a horrible company down to sales department. More

Absolute pleasure working with my salesman and all of the staff involved. Honest good people. staff involved. Honest good people. More

They are very fast clean and friendly. The service was excellent and fair. I had to get my car shipped in from out of state and they had it delivered, detailed, and ready within a week! Ask for Nick excellent and fair. I had to get my car shipped in from out of state and they had it delivered, detailed, and ready within a week! Ask for Nick More

Worst car buying experience I have had in 2 countries. No service, no information on warranty purchased (still don't even have name of company after contacting dealership multiple times), wrong title wor No service, no information on warranty purchased (still don't even have name of company after contacting dealership multiple times), wrong title work, waited almost 3 hours to write a check for full amount even though information requested was sent hours before I arrived. Received key fob with dead battery, no walk around of features, no follow up. I would not recommend this dealership and will never purchase from them in the future. They obviously don't care about their customers or customer loyalty. More