BMW of Spokane

Nice people, not a BMW experience...Chevy experience I have taken my 2011 535i xDrive there for a few years, I bought it there too. The people are always nice, but they just don't care (or Chevy policies I have taken my 2011 535i xDrive there for a few years, I bought it there too. The people are always nice, but they just don't care (or Chevy policies don't allow them to?). The bottomline is that this is a Chevy dealership (Lithia) with leadership that acts that way and has their people act that way. For example, I had to have my axles replaced. They wanted $1088 for each plus A LOT for labor. I asked if they would work on the price and the answer was no. I bought from another BMW dealership who owns bmwpartsnow and they gave me $500 off the pair including shipping. When I called them you could tell they were a legit BMW dealership. Very kind, helpful and professional. Camp Chevy/BMW just didn't care enough to even try. I'm having a place called Martin's Auto (5 stars on Yelp) install them, saving me another $1,000, for a total savings of $1,500 off the BMW estimate. It always surprises me how little they care about their customers. I will never buy a Chevy, thats for sure! My wife and I are planning to pickup the new 540i xDrive and we most likely going to Seattle or Portland to do it. More

very good Scott always stays on top of the important things. he keeps the customer informed on progress and what its going to cost and when it will be ready. Scott always stays on top of the important things. he keeps the customer informed on progress and what its going to cost and when it will be ready. More

Accommodating and quick Fixed my water pump and everything else in my 335xi. Was upfront with all the repairs that needed to be done and even showed me so i could see that it Fixed my water pump and everything else in my 335xi. Was upfront with all the repairs that needed to be done and even showed me so i could see that it was messed up. They even drove me to the mall while i waited for my car to be fixed, and to my hotel. More

Great Service. Scott rocks! The dealership has certainly picked up it’s game in the past few years. The waiting area is much nicer, you can get a decent cup of coffee, and the se The dealership has certainly picked up it’s game in the past few years. The waiting area is much nicer, you can get a decent cup of coffee, and the service department always gives me Scott. He always does me right - explaining everything in detail to me, makes sure I have whatever I need and makes the entire process painless. I appreciate that. More

Saw what I wanted and they made it happen They were helpful, easy going and professional. I wanted to trade in a car for another and they made it easy and fun, thank you They were helpful, easy going and professional. I wanted to trade in a car for another and they made it easy and fun, thank you More

hassel free Scott is always friendly and will go the extra mile to make sure I am in and out in a timely manner. Thanks to Scott and the BMW family. Scott is always friendly and will go the extra mile to make sure I am in and out in a timely manner. Thanks to Scott and the BMW family. More

Found the right car online, went in next day, in and out. No complaints. Everybody at the dealership was professional, I knew what I wanted and they had it on the lot, so I was in and out after about three ho No complaints. Everybody at the dealership was professional, I knew what I wanted and they had it on the lot, so I was in and out after about three hours, which is above and beyond most luxury dealerships. More

2015 BMW 435i Gran Coupe I have been looking for a car to purchase and have test driven several over the past couple months. I have never owned a BMW before but started looki I have been looking for a car to purchase and have test driven several over the past couple months. I have never owned a BMW before but started looking at them more seriously for the past several weeks. I located a vehicle in Seattle but decided to check out the local Spokane dealerships. BMW of Spokane did have the vehicle that I was interested in and was invited to stop in to see it and take it for a test drive. It wasn't quite what I was looking for, Stuart Smith the salesman was helpful and showed we test drove a couple more vehicles. I decided on the 435 and am pleased with the deal I was given and the service that Stuart gave both during the sale and at delivery. Thanks Stuart and thanks BMW of Spokane for the service and great car buying experience. More

Best car buying experience of my life! They went above and beyond what I expected. They delivered the car to me to drive. It was a fast transaction, which I really needed. I bought a Suba They went above and beyond what I expected. They delivered the car to me to drive. It was a fast transaction, which I really needed. I bought a Subaru from them it wasn’t even a BMW, but the service was high end. You could feel the difference of being in a high end car lot as opposed to everything else. More

2 cars for airbag recall Had to get two of my cars airbags recalled. 1st car was extremely quick turn around. Unfortunately the 2nd car needed its airbag ordered, which is fin Had to get two of my cars airbags recalled. 1st car was extremely quick turn around. Unfortunately the 2nd car needed its airbag ordered, which is fine. More