BMW of Spokane

Not to impressed Took it in for recall work and we came 70 miles. We were told we would be given a loaner so we would not have to wait. No offer for a loaner my husb Took it in for recall work and we came 70 miles. We were told we would be given a loaner so we would not have to wait. No offer for a loaner my husband sat for over 3 hours. It was not washed and we were just handed the invoice and told the passenger side air bag still does not work & we could pay 150.00 for a diagnostic work up. No conversation on what it could be, or what they have seen and how much it could cost. We just assumed they did not care because it was a warenty job. We also have a Mercedes-Benz and theit service department is 100 times for personable. More

X5 Hitch Install Took my 2012 X5 to BMW of Spokane for a hitch install and brake fluid flush .... everything was top notch , Scott Grumbly the service manager kept me Took my 2012 X5 to BMW of Spokane for a hitch install and brake fluid flush .... everything was top notch , Scott Grumbly the service manager kept me informed along the way , courtesy shuttle delivered me home , saving my wife a trip and the work done in the shop looks like it came direct from the factory . VERY PLEASED. More

Scott Grumbly makes BMW Service a great experience. Bought my first BMW (used) a few years ago from a different dealer but always took it to Scott for Service. When it was time to move on to another ca Bought my first BMW (used) a few years ago from a different dealer but always took it to Scott for Service. When it was time to move on to another car, I decided to make it another BMW largely on the wonderful service I get from Scott at BMW of Spokane. More

Excellent Service Kevin and Scott are excellent people. Service was exceptional. They always take time to take great care of car . I enjoy my visits to BMW Spokan 😀 Kevin and Scott are excellent people. Service was exceptional. They always take time to take great care of car . I enjoy my visits to BMW Spokan 😀 More

All around great! I love it at Spokane BMW! Good prices, knowledgeable employees, and comfortable waiting area that smells good and has amazing beverages and food! Oil I love it at Spokane BMW! Good prices, knowledgeable employees, and comfortable waiting area that smells good and has amazing beverages and food! Oil changes used to be a dread and now it's more of a vacation! More

Non cliche titles are hard Everyone I interacted with at the shop was friendly and professional despite it being 8am just after DST changeover. That takes some serious effort on Everyone I interacted with at the shop was friendly and professional despite it being 8am just after DST changeover. That takes some serious effort on their part. More

Professional and experienced I won’t take my BMW anywhere else... they are trustworthy and experienced in BMW’s. Mitchell, at the Spokane location knew exactly what was going on w I won’t take my BMW anywhere else... they are trustworthy and experienced in BMW’s. Mitchell, at the Spokane location knew exactly what was going on with my car. Refreshing. More

Antifreeze Tank There was a spot on the garage floor so I called Scott and explained what it looked like. He knew instantly what it was. We dropped it off and he was There was a spot on the garage floor so I called Scott and explained what it looked like. He knew instantly what it was. We dropped it off and he was able to have it ready a day earlier so we could take it to Whitefish Montana. He is amazing! Thanks Scott Steve & Kim More

Camera adjustment Our new BMW X3 was found to have a misaligned forward view camera that provided a distorted image when activated. This was discovered by the BMW geniu Our new BMW X3 was found to have a misaligned forward view camera that provided a distorted image when activated. This was discovered by the BMW genius, Sloan Hunstad. We left the X3 overnight for the realignment and picked it up promptly the following morning. No fuss, no muss, it was going to be right and it was. They also provided a 700 series loaner for the inconvenience. More

Very detailed service done ! Very kind explanation and check out what my car(2017 X1) needs !! Of course I feel comfortable whenever bringing my car got regular check up here!! Very kind explanation and check out what my car(2017 X1) needs !! Of course I feel comfortable whenever bringing my car got regular check up here!! Thanks for all staffs !! More