BMW of Spokane

Positive Experience Our experience with the BMW Service Center is always positive. Scott is very knowledgeable and helpful. He answers all my technical questions in dep Our experience with the BMW Service Center is always positive. Scott is very knowledgeable and helpful. He answers all my technical questions in depth and provides useful tips for keeping our X3 in top running condition. This visit he helped solve a rare and unusual alarm system problem, and quickly warrantied a replacement key fob. We couldn't be happier with him and the service department. More

Knowledgeable,effecient and friendly I appreciate that my auto issue is handled effeciently and the repair is explained in detail. I receive a call with up dates on the process and I know I appreciate that my auto issue is handled effeciently and the repair is explained in detail. I receive a call with up dates on the process and I know I can call with any question before,during and after my visit. Thank you. More

Smart and Friendly Dealer We were treated extremely well and felt comfortable in all aspects while purchasing our car. This is the first dealership everybody should consider w We were treated extremely well and felt comfortable in all aspects while purchasing our car. This is the first dealership everybody should consider when purchasing a high quality vehicle. It most certainly will be our first stop the next time we are in the market for a new car. Our warmest appreciation to all of the staff and especially Brett McMahon and Bo Lively for their superior knowledge and service. More

Personable Service Made an appointment to have winter tires changed for my regular tires. Since I was there, they suggested the oil change (which I appreciated). The wai Made an appointment to have winter tires changed for my regular tires. Since I was there, they suggested the oil change (which I appreciated). The wait for s service advisor to help me took longer than I expected, and the service took a little longer than I was told. (I was told 2 hours and it was 3 hours.) More

Taking care of us In and out paperwork for a new to us twin (almost) i3, and a loaner to run errands while our i3 charges. Looking forward to the delivery of the twin!! In and out paperwork for a new to us twin (almost) i3, and a loaner to run errands while our i3 charges. Looking forward to the delivery of the twin!! Yes we love the i3 technology. More

Fast, Honest Service We got an appointment within the week and were very satisfied with the service received. Kevin called to go over issues and pricing before proceeding We got an appointment within the week and were very satisfied with the service received. Kevin called to go over issues and pricing before proceeding and was very honest and fair. More

Recall repair Very helpful with recall repair of seatbelts. Even washed and vacuumed. Vehicle was ready by early afternoon as promised. Would highly recommend BMW o Very helpful with recall repair of seatbelts. Even washed and vacuumed. Vehicle was ready by early afternoon as promised. Would highly recommend BMW of Spokane. More

mission accomplished Service personnel diagnosed the problem and corrected it. Vehicle was ready on time and a loaner was provided.. I can't ask for any more than that. Service personnel diagnosed the problem and corrected it. Vehicle was ready on time and a loaner was provided.. I can't ask for any more than that. More

Traded X5 for a newer X3 We had an overall easy transition trading our 2006 BMW X5 for the 2014 BMW X3. Staff was very attentive, including people from sales, service and fina We had an overall easy transition trading our 2006 BMW X5 for the 2014 BMW X3. Staff was very attentive, including people from sales, service and finance. One of the easiest, non stressful car purchases we have ever made and believe me, we have made many over the past 40 years or so. I am pleased that your staff do not act like "typical" car sales vultures, LoL! We are very happy with our car thus far. We hope to do future business with you Thanks! Michael & Mary Bailey More

complete mechanical failure - failure to diagose My 328X drive was making a horrific screeching noise at different times and the 'service engine soon' light was illuminated. I left my car with the t My 328X drive was making a horrific screeching noise at different times and the 'service engine soon' light was illuminated. I left my car with the team at Camp BMW for 2 1/2 days. They charged me $160.00 to tell me they could find nothing and the check engine light was from an old code. They then sent me on my way with the car, telling me to come back if something else happens. They were very 'annoyed' when I explained something big was wrong and I needed reliable transportation. I took my car home and parked in the garage for the next 2 days. I had NOT driven 40 miles, when the car completely shut down on me and the coolent light was red hot. I was stranded in the middle of a 4-lane road. yep - there's a big problem here! Turns out the water pump is now dead and the car needed to be towed. Did they not check that during the 2.5 day $160 visit? Once a new pump and thermostat was installed, I owed them another $1300.00. I still do not know if the screeching noise is fixed...... More