BMW of Spokane

Professional, prompt Prompt service, courteous, and accommodating with my busy schedule. They perform needed services without upsale. I do not know vehicles very well an Prompt service, courteous, and accommodating with my busy schedule. They perform needed services without upsale. I do not know vehicles very well and I have asked about doing things I thought my vehicle should need. They could easily have agreed with me but instead explained why I didn’t need it. More

First time customer - Mini We own a Mini Cooper and had previously needed to travel to Fife to take our car in for its service appointments. We were delighted to find a locatio We own a Mini Cooper and had previously needed to travel to Fife to take our car in for its service appointments. We were delighted to find a location a little closer to us. We brought our car in for its yearly checkup and we were extremely happy with the customer service we received from the young man helping us (last name Cooper, ironically) and happy with the prompt and complete service on our vehicle. More

on time , very helpful and job taken care of per Warranty I was very impressed the way I way treated , and I will bring my care back whenever needed to repair or to service.. I am very proud of my BMW and , I was very impressed the way I way treated , and I will bring my care back whenever needed to repair or to service.. I am very proud of my BMW and , I know I can trust BMW of Spokane to treat me right and to do an excellent job with their Team Sincerely , Angelo Chavez More

change out winter tires for summer tires they also replaced the battery, possibly defective, and changed the oil. Neither were requested. I also asked for a wheel alignment mid day and they they also replaced the battery, possibly defective, and changed the oil. Neither were requested. I also asked for a wheel alignment mid day and they did it without hesitation. The car was ready on time as requested. More

Recall work combined with regular maintenance items. The service team was very professional and attentive. All repair work was completed on time and to my satisfaction. The communications process was exc The service team was very professional and attentive. All repair work was completed on time and to my satisfaction. The communications process was excellent. I would certainly recommend this dealership to other BMW owners. More

they helped me out of a difficult situation. Good people, good service. good facilities, people very helpful. Everything went very smooohly and the whole deal went pretty fast and I'm happy. Do Good people, good service. good facilities, people very helpful. Everything went very smooohly and the whole deal went pretty fast and I'm happy. Don't know what else to write. I only had one visit there and I haven't had any service or other contacrt with parts or service. More

Rude. Had problems caused by the dealer and they denied any Had problems created by a detail job last November. Subsequently, the center console control, navigation system and driver door window controls all r Had problems created by a detail job last November. Subsequently, the center console control, navigation system and driver door window controls all required replacing due to the shoddy work by BMW Spokane. The navigation system replacement required escalation on my part before they would replace it. Subsequently, the door control has quit working again, and now Spokane BMS is saying that is the fault of work done years ago after someone backed into my car. If that were true, why did they not identify that when the door control was replaced by them, and stated that the failure was due to the detailing job. Very disappointed in the level of support. In the future for any maintenance on my BMW I will be going to the Seattle area for work, I will not support Spokane BMW again. More

Blower motor recall Needed blower motor replaced due to recall, once parts arrived Kevin got service right on it Big head ache out of the way. Thankyou very much. Needed blower motor replaced due to recall, once parts arrived Kevin got service right on it Big head ache out of the way. Thankyou very much. More

Quality service The service experience was thorough, efficient and comprehensive in terms of the service work, customer service and well explained cost estimates for The service experience was thorough, efficient and comprehensive in terms of the service work, customer service and well explained cost estimates for work to be performed. More

Great buying experience Brett was great - game me all the info I needed over the phone. When I went in, Brett was off but Jupiter jumped right in and provided superb help. Brett was great - game me all the info I needed over the phone. When I went in, Brett was off but Jupiter jumped right in and provided superb help. He was very patient while showing me different vehicles and letting me test drive the ones I was most interested in (even in the frigid rain). And the financing guy (Bo) was awesome. Done in a short time and he never tried to cram a rip-off extended warranty down my neck. More