BMW of Spokane

Great buying experience Brett was great - game me all the info I needed over the phone. When I went in, Brett was off but Jupiter jumped right in and provided superb help. Brett was great - game me all the info I needed over the phone. When I went in, Brett was off but Jupiter jumped right in and provided superb help. He was very patient while showing me different vehicles and letting me test drive the ones I was most interested in (even in the frigid rain). And the financing guy (Bo) was awesome. Done in a short time and he never tried to cram a rip-off extended warranty down my neck. More

Detailing Detailed my wife's car and did a beautiful job. Been using them for all my BMW work for about 20 years and have always been pleased with the results. Detailed my wife's car and did a beautiful job. Been using them for all my BMW work for about 20 years and have always been pleased with the results. More

Scott Grumbly is the best, awesome! Scott Grumbly is A Cut Above! He always is friendly, and goes the extra yard to really great service. I always recommend him highly, thanks Scott. Scott Grumbly is A Cut Above! He always is friendly, and goes the extra yard to really great service. I always recommend him highly, thanks Scott. More

Rescued on a roadtrip My husband and I were traveling through the mountains of Idaho and hit a pothole, it took out the sidewall of our tire. After two flatbed tows we end My husband and I were traveling through the mountains of Idaho and hit a pothole, it took out the sidewall of our tire. After two flatbed tows we ended up at the BMW in Spokane. They had us in and out quickly with a new tire. Thankful they had one in stock, Very awesome service.. I honestly wished our BMW in Wisconsin was as good and friendly. Thanks again. More

Great service They are the best. They are friendly and courteous. They know who I am and when I walk in they call me by name. From the sales to service I highly rec They are the best. They are friendly and courteous. They know who I am and when I walk in they call me by name. From the sales to service I highly recommend them. More

Very courteous, helpful! I always feel like I’m the only one who matters at that particular moment. My questions are answered in a respectful, informative manner...very profe I always feel like I’m the only one who matters at that particular moment. My questions are answered in a respectful, informative manner...very professional demeanor. A pleasure to visit for any reason ! More

Friendly Service Great service, they weren't pushy, and they got the job done well. I appreciated seeing pictures of the work needed and an example of why it needs don Great service, they weren't pushy, and they got the job done well. I appreciated seeing pictures of the work needed and an example of why it needs done. Mitch was great to work with. Thank you! More

Knowledgeable staff. Thanks for our new BMW. Great deal, great sales and support staff. No high pressure and lots of information so we could make good decision. Our salesm Thanks for our new BMW. Great deal, great sales and support staff. No high pressure and lots of information so we could make good decision. Our salesman Joe Sukin worked cheerfully in pouring rain. More

New car Fantastic experience. Adele made a usually unpleasant experience easy, no pressure and fun! I immediately referred him to a colleague who had just a Fantastic experience. Adele made a usually unpleasant experience easy, no pressure and fun! I immediately referred him to a colleague who had just arrived to look at a new car. We ran into him in the parking lot. I told my friend he needed to work with Adel as he made the process pleasant. Adel was knowledgeable and very helpful. More

Oil change gone wrong Unfortunately this could have been the worst experience I have had with a car dealership. We brought our JCW Mini Cooper in to get an oil change, and Unfortunately this could have been the worst experience I have had with a car dealership. We brought our JCW Mini Cooper in to get an oil change, and it turned out to be a huge ordeal. We were called 50 minutes after dropping the car off to be told by Scott in service that, after he drove the car back something happened with the clutch. It would cost quite a bit for him to even look into as he would have to tear the car apart. I was told to bring my 'hubby' back to take a look and Scott would show us the mess up. I don't have a husband, and was by myself when I dropped off the car. We ended up getting the car towed back home and took it to a trusted car dealership. It is apparent that this BMW dealership of Spokane has a problem occurring that they haven't addressed. We even tried to reach out to the manager Bob Bailey who never returned our phone call or followed up. They not only lack reliability but have been getting a bad name around town. Poor management and no pride in ownership. More