BMW of Spokane

Rude. Had problems caused by the dealer and they denied any Had problems created by a detail job last November. Subsequently, the center console control, navigation system and driver door window controls all r Had problems created by a detail job last November. Subsequently, the center console control, navigation system and driver door window controls all required replacing due to the shoddy work by BMW Spokane. The navigation system replacement required escalation on my part before they would replace it. Subsequently, the door control has quit working again, and now Spokane BMS is saying that is the fault of work done years ago after someone backed into my car. If that were true, why did they not identify that when the door control was replaced by them, and stated that the failure was due to the detailing job. Very disappointed in the level of support. In the future for any maintenance on my BMW I will be going to the Seattle area for work, I will not support Spokane BMW again. More

Blower motor recall Needed blower motor replaced due to recall, once parts arrived Kevin got service right on it Big head ache out of the way. Thankyou very much. Needed blower motor replaced due to recall, once parts arrived Kevin got service right on it Big head ache out of the way. Thankyou very much. More

Quality service The service experience was thorough, efficient and comprehensive in terms of the service work, customer service and well explained cost estimates for The service experience was thorough, efficient and comprehensive in terms of the service work, customer service and well explained cost estimates for work to be performed. More

Great buying experience Brett was great - game me all the info I needed over the phone. When I went in, Brett was off but Jupiter jumped right in and provided superb help. Brett was great - game me all the info I needed over the phone. When I went in, Brett was off but Jupiter jumped right in and provided superb help. He was very patient while showing me different vehicles and letting me test drive the ones I was most interested in (even in the frigid rain). And the financing guy (Bo) was awesome. Done in a short time and he never tried to cram a rip-off extended warranty down my neck. More

Detailing Detailed my wife's car and did a beautiful job. Been using them for all my BMW work for about 20 years and have always been pleased with the results. Detailed my wife's car and did a beautiful job. Been using them for all my BMW work for about 20 years and have always been pleased with the results. More

Scott Grumbly is the best, awesome! Scott Grumbly is A Cut Above! He always is friendly, and goes the extra yard to really great service. I always recommend him highly, thanks Scott. Scott Grumbly is A Cut Above! He always is friendly, and goes the extra yard to really great service. I always recommend him highly, thanks Scott. More

Rescued on a roadtrip My husband and I were traveling through the mountains of Idaho and hit a pothole, it took out the sidewall of our tire. After two flatbed tows we end My husband and I were traveling through the mountains of Idaho and hit a pothole, it took out the sidewall of our tire. After two flatbed tows we ended up at the BMW in Spokane. They had us in and out quickly with a new tire. Thankful they had one in stock, Very awesome service.. I honestly wished our BMW in Wisconsin was as good and friendly. Thanks again. More

Great service They are the best. They are friendly and courteous. They know who I am and when I walk in they call me by name. From the sales to service I highly rec They are the best. They are friendly and courteous. They know who I am and when I walk in they call me by name. From the sales to service I highly recommend them. More

Friendly Service Great service, they weren't pushy, and they got the job done well. I appreciated seeing pictures of the work needed and an example of why it needs don Great service, they weren't pushy, and they got the job done well. I appreciated seeing pictures of the work needed and an example of why it needs done. Mitch was great to work with. Thank you! More

Knowledgeable staff. Thanks for our new BMW. Great deal, great sales and support staff. No high pressure and lots of information so we could make good decision. Our salesm Thanks for our new BMW. Great deal, great sales and support staff. No high pressure and lots of information so we could make good decision. Our salesman Joe Sukin worked cheerfully in pouring rain. More