BMW of Spokane

Customer Service Tops They have always provided excellent service with explanations of the work done. I would recommend them to anyone who needs to have their car serviced They have always provided excellent service with explanations of the work done. I would recommend them to anyone who needs to have their car serviced. More

I love this place. Owning a BMW has isn’t perks and downfalls. I am a BMW family and we love our cars, but you have to properly maintain and care for them. The Sevice ce Owning a BMW has isn’t perks and downfalls. I am a BMW family and we love our cars, but you have to properly maintain and care for them. The Sevice center at Camp BMW in Spokane are fast, accurate, and friendly. My experience with the sales department was great. They let me change my mind as many times as I wanted, and tried to help me with everything I needed. More

Starter Failure I tried sereval things before having my 2007 328i towed to the dealer. I had a key code on the dash. Research suggested that my car no longer recogniz I tried sereval things before having my 2007 328i towed to the dealer. I had a key code on the dash. Research suggested that my car no longer recognized my key. It however ended up being a failed starter.They had it repaired the next day. More

Detail and standard required service Responsive, attentive staff that excels at the basics - follows up with you in a timely manner, returns calls and keeps you in the process loop. Responsive, attentive staff that excels at the basics - follows up with you in a timely manner, returns calls and keeps you in the process loop. More

Great service department! Friendly staff. The service department team at BMW of Spokane is wonderful to work with. Every time I go in I feel extremely welcomed and the staff is very open and h The service department team at BMW of Spokane is wonderful to work with. Every time I go in I feel extremely welcomed and the staff is very open and honest about the service to be completed on your car. As a female sometimes it can be intimidating to have your car serviced. The staff does a great job at explaining what needs to be completed on your car and why. More

Excellent I was running slightly late and Kevin was accomodating after receiving my email. My service works was doen -alignment and oil change in less than 2 ho I was running slightly late and Kevin was accomodating after receiving my email. My service works was doen -alignment and oil change in less than 2 hours. :) I used the time to meet with Tyson and discuss a new BMW. More

The service manager wouldn't listen. We had multiple problems with our 2010 X5 and the service manager, Bob Bailey, would not listen to what I was telling him about the problems. He just We had multiple problems with our 2010 X5 and the service manager, Bob Bailey, would not listen to what I was telling him about the problems. He just wanted to find ways to blame us for the car's mechanical problems. For example: The car was shifting itself into park after moving a few feet. He said we were trying to drive with the door open. Then he said we were holding in the release button. Then he said he could not diagnose the problem because it was not presenting at that time. Finally, he actually checked the car and found a code stored in the on-board computer that told him the button was sticking. The A/C was not working and I had to have them assess the car three times before they even looked at that. He kept saying I told him the A/C was fine - just the opposite of what I was telling him but he wasn't listening. Unless you are under warranty, I'd suggest you try a place that actually listens to what the customer is saying about their vehicle. More

Simplly outstanding Kevin has always given me outstanding service, on time, friendly, do not feel pressured to do things that do not need to be done. Really appreciate Kevin has always given me outstanding service, on time, friendly, do not feel pressured to do things that do not need to be done. Really appreciate the ride home when it is necessary. Thank you for the great service. Blessings, Duane Alton PS Really am thankful you wash my car also More

Quality service I had issues with my Z4 BMW with hard starting. They checked my codes and noted it had a fuel problem. They checked fuel pressure, leakage, and gas I had issues with my Z4 BMW with hard starting. They checked my codes and noted it had a fuel problem. They checked fuel pressure, leakage, and gas cap leakage. All tested good, with no issues. All told they were through even if they could find nothing wrong. They replaced two of my old drive belts, washed, cleaned the interior, and made me feel good that they did the right things. Yes, I’m happy with their service, and will go back again if other troubles arise. More

Worthy of the name BMW of Spokane has made great improvements in the quality of their service in these past few years. Work is done right, on time, and as quoted. The wa BMW of Spokane has made great improvements in the quality of their service in these past few years. Work is done right, on time, and as quoted. The waiting room is comfortable with lots of seating, refreshments, and entertainment. You are kept well informed before, during, and after your service appointment. My salesman remembers me and always takes time out of his busy day to make sure I’m satisfied even when I’m here for service. Mr. Watson also remembers to greet me every time I visit so much so that now if I don’t see him I hunt him down to wave hello. More