BMW of Spokane

Hassle free No pressure or up selling. Easy in and out. Vehicle detailed beautifully. Very happy. All my questions answered. Took time to help me set up the car. No pressure or up selling. Easy in and out. Vehicle detailed beautifully. Very happy. All my questions answered. Took time to help me set up the car. Car meets all my needs and then some!! More

Excellent Customer Service Joseph was excellent! I new exactly what car I wanted and he helped make it happen. This was the fastest and most friendly car purchase I have ever ma Joseph was excellent! I new exactly what car I wanted and he helped make it happen. This was the fastest and most friendly car purchase I have ever made. More

Past to Present Perspectives The mechanics always did an excellent job on my car repairs through all the years. However from 2011 to 2015 I experienced customer service that was The mechanics always did an excellent job on my car repairs through all the years. However from 2011 to 2015 I experienced customer service that was less than acceptable. I spoke to the general manager at that time to express my dissatisfaction. However in the past three years my visits have been excellent. I experienced firsthand a total turnaround in the attitude of service managers which is today welcoming, pleasant and courteous. Follow through as well as follow up has been consistently efficient and timely. The definite and much needed face lift for the entire building and waiting room was terrific as well. It is good to know that people listened to my feedback in early years as well as feedback from others. The CAMP service team is definitely putting their best forward to BMW owners these days. In fact with each visit the service seems to get better and better. More

Awesome Service Very friendly staff. Very pleasant experience. No glitches. I would definitely recommend this dealership. There were only a few cars in for service, t Very friendly staff. Very pleasant experience. No glitches. I would definitely recommend this dealership. There were only a few cars in for service, that says a lot. More

Great experience. My service advisor was Kevin. He was very knowledgeable and thorough in explaining what was going on with my car. The problem was fixed within a coupl My service advisor was Kevin. He was very knowledgeable and thorough in explaining what was going on with my car. The problem was fixed within a couple of hours. I highly recommend this service department. More

Personally They did everything my x1 needed and then washed in a very timely manner. My X1 is running great thanks to them staying on top. They did everything my x1 needed and then washed in a very timely manner. My X1 is running great thanks to them staying on top. More

Engine cover not put back on properly After driving my car home from picking it up at the dealership, I popped the hood and noticed that the engine cover was not secured properly the way i After driving my car home from picking it up at the dealership, I popped the hood and noticed that the engine cover was not secured properly the way it was when I took it in. I also noticed they left the engine cover extremely dirty with residue as if they didnt wipe or clean it up at all. I am extremely happy with the service that BMW of Spokane has provided to me but I would have liked if they could of cleaned up under the hood a little better and made sure everything was put back the way they were. More

Unexpected repair fixed up quick Had an unexpected issue come up with my i3. Scott was able to get me scheduled within the next couple of days and they got the repair completed by th Had an unexpected issue come up with my i3. Scott was able to get me scheduled within the next couple of days and they got the repair completed by the next evening. Scott kept me in the loop and called promptly any time they had info to share. My only complaint is that they don't have enough loaner vehicles. Taking the shuttle home for a quick oil change or something is OK, but for a repair that left me without the car for multiple days a loaner would sure have been nice. More

Loveyourskinrenewit Excellent Service and Sales staff very polite and professional while keeping it fun. Really enjoy the conversation and the laughs I share with the ver Excellent Service and Sales staff very polite and professional while keeping it fun. Really enjoy the conversation and the laughs I share with the very friendly staff. The ice for ice coffees lattes etc is a nice touch well done gentleman keep up the extra efforts. More

Routine service Everyone was professional, but they could use more people working in the service center. There was only one person in there and customers were waiting Everyone was professional, but they could use more people working in the service center. There was only one person in there and customers were waiting quite a bit before being served. The shuttle service was also a slow to leave the dealership and slow to pick up. More