BMW of Spokane | Page 20

In and out as advertised i3 tech was ready for me at 07:45. I told them I needed to be out by 10 am. They had the full service and paperwork done by 09:45. My total service co i3 tech was ready for me at 07:45. I told them I needed to be out by 10 am. They had the full service and paperwork done by 09:45. My total service cost (parts and labor) for four years was an average of $145/yr. Not many ICE cars can run that cheap. (and this is a BMW). Thanks guys for the excellent service. More

Always Awesome There are some top notch over the top service people that work @ BMW. Great people, great service, pleasure doing business with. Always competent There are some top notch over the top service people that work @ BMW. Great people, great service, pleasure doing business with. Always competent work. :) MACG More

Unhelpful My vehicle was recently brought into the dealership after a mechanical issue. The dealership was made aware that I was traveling out of state and I wa My vehicle was recently brought into the dealership after a mechanical issue. The dealership was made aware that I was traveling out of state and I was concerned about safety. I made four phone calls to the dealership and never received a return phone call. No service was provided until I came up to the dealership and sat in the office. Service agents and the mechanic were dismissive of my concerns. As a result I had staff speak to a family member who is a mechanic who they also dissmissed. They failed to test drive the vehicle at appropriate speeds without prompting from myself. The mechanic did answer some of my questions following requests of a test drive but the whole process was rushed. Excuses were made for errors including not having information about what was wrong with the vehicle. I stated that dealership did not do an appropriate intake or spend the time to actually obtain that information. The staff were clearly more focused on leaving for a holiday weekend than making sure of a customer’s safety. I provided feedback of issues from BMW roadside assistance and staff laughed and dissmissed these concerns. Knowing that I was in a difficult situation and 2,000 miles from home more understanding and compassion was expected but at a minimum safety of my vehicle should have been a given. Overall I am incredibly disappointed in how I was treated by this dealership. This isn’t what I would expect from BMW. More

Excellent! I bought an off-lease 435i that needed a few items done under warranty to get it dialed in. BMW of Spokane gave me great service and the 435i is all I bought an off-lease 435i that needed a few items done under warranty to get it dialed in. BMW of Spokane gave me great service and the 435i is all set. Thanks. More

Outstanding service I really didn’t get the name of our service person. As our routine person had an emergency dentist visit. He wasn’t as friendly initially but warmed u I really didn’t get the name of our service person. As our routine person had an emergency dentist visit. He wasn’t as friendly initially but warmed up by the time we added on additional service items. He made it sound like I was several hours early for an appointment which we weren’t. Overall it was ok. More

Air bag recall This was done promptly and the service department was as nice and professional as always. We travel from Montana for service and are not disappointed This was done promptly and the service department was as nice and professional as always. We travel from Montana for service and are not disappointed More

Excellent Customer Service When we drove up to the service department, we were greeted immediately and ushered to Scott's desk. Given a 2 1/2 hour time frame. The job was comple When we drove up to the service department, we were greeted immediately and ushered to Scott's desk. Given a 2 1/2 hour time frame. The job was completed in less then 2 hours! Car washed and ready to go! Comfortable waitng area too! More

Job finished right the first time The Service team exceeded my expectations and I was very pleased with the Detail and the customer waiting area was very pleasant and well stocked The Service team exceeded my expectations and I was very pleased with the Detail and the customer waiting area was very pleasant and well stocked More

Great experience No negotiation drama or hidden extras. Fair price and excellent service. Picked me up at the airport when I flew in to get the car. No negotiation drama or hidden extras. Fair price and excellent service. Picked me up at the airport when I flew in to get the car. More

I drove 300 miles to get excellent service and it exceeded ! I am an extremely loyal customer until I’m not treated properly. We purchased 5 BMW’s from Medford BMW and loved the service in sales and service. We I am an extremely loyal customer until I’m not treated properly. We purchased 5 BMW’s from Medford BMW and loved the service in sales and service. We moved to Baker City, OR and started taking my 750i to BMW of Portland. We had a great service advisor but the sales department sucked. We were there many times and sometimes sat and waited s couple of hours. Never did one salesman ever say hello or can I help you. Once I can see but five or six times, no. My service advisor left and the new advisor I got I didn’t gel with. I don’t like someone to make me feel that there doing me a favor. I’m doing them s favor going to their dealership! I decided never to go back to Portland BMW again. I called and spoke with Peterson BMW in Boise and BMW of Tri Cities. Didn’t get the right feeling. Than I called Kevin at BMW of Spokane. I liked Kevin right off the bat. I actually spoke with him last October but finally had time to bring my baby in for service. We were treated the way BMW customers should be treated. I’m very impressed as of our first time and if it continues, they have a life long customer!!!! More