BMW of Spokane

I am pleased with the service we received; Kevin and Will were both helpful and did what they said they would do. We received an estimate within two days of dropping our vehicle off, and another member of yo were both helpful and did what they said they would do. We received an estimate within two days of dropping our vehicle off, and another member of your staff cheerfully helped me gain access to our car to remove it from your lot. I found the texted repair estimate unexpected and impersonal. I understand the efficiency of it, but I feel it lacks an aspect of customer service. Lastly, both passenger side windows of our car were left open anbou an inch while our car sat outside in the rain. More

Great experience when I need service done. Will is very friendly and always explains my bill to me. Will is very friendly and always explains my bill to me. More

After Scott Grumbly left awhile back, the service dept made it regretful owning a BMW. However, after some more recent changes that were long overdue in upper management, things are almost back to being v made it regretful owning a BMW. However, after some more recent changes that were long overdue in upper management, things are almost back to being very good/excellent. Sales dept, however, still suffering from what appears to be a very high turnover, which is always a red flag, along with very poor follow up. More

Very helpful, friendly and accommodating. Great service! Thanks very much. I really appreciated it. I will return again. Great service! Thanks very much. I really appreciated it. I will return again. More

I still am upset that the dealership terminated several long-term employees, however the good news is that they also got rid of the lying SOB who took over the service department. Kevin was very good to wo long-term employees, however the good news is that they also got rid of the lying SOB who took over the service department. Kevin was very good to work with. More

Everyone I’ve encountered as a customer since purchasing my 2025 X3 M50 have been amazing from my salesman Elijah, service team member Kevin, and my business manager Tyler. my 2025 X3 M50 have been amazing from my salesman Elijah, service team member Kevin, and my business manager Tyler. More

I have had two different cars serviced by this dealership. The service and helpfulness has been terrific. Paul in service helped us recently. He went out of his way when we had to have the car tow dealership. The service and helpfulness has been terrific. Paul in service helped us recently. He went out of his way when we had to have the car towed to help us. They have provided the best service I’ve ever had. More

They did a airbag recall on my car. They had it ready when they said it would be They had it ready when they said it would be More

Please write about 15 words about this dealership. That’s the only thing I could think of except you’re great. You have a great great leader in the service department. Patrick McCarthy and Devon is a That’s the only thing I could think of except you’re great. You have a great great leader in the service department. Patrick McCarthy and Devon is a great person to work with. And then there’s that wonderful redhead More

I was very pleased with the service received. You went above and beyond what I expected. My vehicle was a few hundred miles past the 36,000 mile waranty but you did the required services without You went above and beyond what I expected. My vehicle was a few hundred miles past the 36,000 mile waranty but you did the required services without charge. I really did not expect this and it shows you really care about your customers. Thank you More