BMW of Spokane

Broken dip stick in Mini Cooper engine This service department went above and beyond. Our dip stick broke off half way in the engine. The mechanics worked together to extract it so as to n This service department went above and beyond. Our dip stick broke off half way in the engine. The mechanics worked together to extract it so as to not have to pull our supercharger to get access from below. They worked so hard to do the repair at the lowest cost to me. Had they needed to remove supercharger my bill would have been $800 more Thank you for your professionalism. More

Great service for unfortunate circumstances My 2006 X5 has had quite a few problems (we bought it used, elsewhere) but when we came to Camp BMW with no appointment on our way to vacation, they f My 2006 X5 has had quite a few problems (we bought it used, elsewhere) but when we came to Camp BMW with no appointment on our way to vacation, they fit us in for emergency service. Got us on the road again in just a few hours, and they were good about following up with us later. Unfortunately my engine needs to be replaced, which we have chosen not to do at this point. But the work and diagnoses we received were great. I would definitely recommend the service department to others in the future. More

Airbag recall The shuttle guy was the best! Safe, kind, helpful he was efficient & helped with our wheelchair. Even pointed out scenic things on the way back. Yo The shuttle guy was the best! Safe, kind, helpful he was efficient & helped with our wheelchair. Even pointed out scenic things on the way back. You are lucky to have him. More

Great customer service and relaliable workmanship Love the customer service I get everytime I walk through the door everybody is extremely friendly. Beautiful showroom. I love being able to get a rid Love the customer service I get everytime I walk through the door everybody is extremely friendly. Beautiful showroom. I love being able to get a ride to work and back it's a huge help. More

Good and bad...... Very helpful team during the visits to test and talk about the vehicle. Always friendly. However, the sales team dropped the ball on the hando Very helpful team during the visits to test and talk about the vehicle. Always friendly. However, the sales team dropped the ball on the handoff of the vehicle to me. I made arrangement on the weekend to have my wife join me to pick up the car on the following Monday in the evening. Was told 'no problem'. I double checked on Monday afternoon and was told 'good to go'. We showed up to a shocked expression on the lead salesperson's face. He said that no one told him to have the vehicle ready that night and it was not possible to be ready. (At first we thought he was teasing.) We went ahead and paid for the car that evening and completed the paperwork....but even that involved sitting around for 45 minutes or so of waiting. The car was to be delivered Tuesday. Turns out it was very late on Tuesday because the checkout that I had requested days before had still not been done as of late afternoon. I was getting a bit nervous about having turned over the money and now seeing things drag out with no car in hand. The car was delivered very clean and with a full fuel tank. I appreciate that. And the car has been satisfactory through these first few days. And to repeat; everyone was very friendly and courteous. Just that the right hand did not know what the left hand was doing. More

Great service! Scott went out of his way to help us with our service, and an interior detail, while helping with an after-hours pickup. Excellent service from an ex Scott went out of his way to help us with our service, and an interior detail, while helping with an after-hours pickup. Excellent service from an experienced pro. More

Great service The Service was great. They took care of everything for me. Thank you for taking such good care of my car. no more recalls please The Service was great. They took care of everything for me. Thank you for taking such good care of my car. no more recalls please More

good dealership Good dealership. not great with the organization. wonderful service. was impressed with their service from Joe. Joe picked me up at the airport an Good dealership. not great with the organization. wonderful service. was impressed with their service from Joe. Joe picked me up at the airport and stayed late. More

BMW X3 Scott Grumbly did an excellent job for us along with his technicians. He is the best and is excellent to work with in keeping us informed about repai Scott Grumbly did an excellent job for us along with his technicians. He is the best and is excellent to work with in keeping us informed about repairs. More

Great services Great service by Scott service rep always very helpful need more services rep that give service like Scott Tyson was very helpful when I purchased new Great service by Scott service rep always very helpful need more services rep that give service like Scott Tyson was very helpful when I purchased new car More