BMW of Spokane

Great customer service and relaliable workmanship Love the customer service I get everytime I walk through the door everybody is extremely friendly. Beautiful showroom. I love being able to get a rid Love the customer service I get everytime I walk through the door everybody is extremely friendly. Beautiful showroom. I love being able to get a ride to work and back it's a huge help. More

Good and bad...... Very helpful team during the visits to test and talk about the vehicle. Always friendly. However, the sales team dropped the ball on the hando Very helpful team during the visits to test and talk about the vehicle. Always friendly. However, the sales team dropped the ball on the handoff of the vehicle to me. I made arrangement on the weekend to have my wife join me to pick up the car on the following Monday in the evening. Was told 'no problem'. I double checked on Monday afternoon and was told 'good to go'. We showed up to a shocked expression on the lead salesperson's face. He said that no one told him to have the vehicle ready that night and it was not possible to be ready. (At first we thought he was teasing.) We went ahead and paid for the car that evening and completed the paperwork....but even that involved sitting around for 45 minutes or so of waiting. The car was to be delivered Tuesday. Turns out it was very late on Tuesday because the checkout that I had requested days before had still not been done as of late afternoon. I was getting a bit nervous about having turned over the money and now seeing things drag out with no car in hand. The car was delivered very clean and with a full fuel tank. I appreciate that. And the car has been satisfactory through these first few days. And to repeat; everyone was very friendly and courteous. Just that the right hand did not know what the left hand was doing. More

Great service! Scott went out of his way to help us with our service, and an interior detail, while helping with an after-hours pickup. Excellent service from an ex Scott went out of his way to help us with our service, and an interior detail, while helping with an after-hours pickup. Excellent service from an experienced pro. More

Great service The Service was great. They took care of everything for me. Thank you for taking such good care of my car. no more recalls please The Service was great. They took care of everything for me. Thank you for taking such good care of my car. no more recalls please More

Good sales experience Traveled to Spokane for recall items on our 09 BMW X5 and ended up trading for a 2019 BMW X4. Our sales representative was Brett McMahon and was very Traveled to Spokane for recall items on our 09 BMW X5 and ended up trading for a 2019 BMW X4. Our sales representative was Brett McMahon and was very informative regarding the different models we looked and asked about and very attentive to putting something together for the purchase. More

good dealership Good dealership. not great with the organization. wonderful service. was impressed with their service from Joe. Joe picked me up at the airport an Good dealership. not great with the organization. wonderful service. was impressed with their service from Joe. Joe picked me up at the airport and stayed late. More

BMW X3 Scott Grumbly did an excellent job for us along with his technicians. He is the best and is excellent to work with in keeping us informed about repai Scott Grumbly did an excellent job for us along with his technicians. He is the best and is excellent to work with in keeping us informed about repairs. More

Great services Great service by Scott service rep always very helpful need more services rep that give service like Scott Tyson was very helpful when I purchased new Great service by Scott service rep always very helpful need more services rep that give service like Scott Tyson was very helpful when I purchased new car More

New X2 Very friendly and patient staff. Was able to get exactly what I wanted. I feel I got a great deal for trade-in, great price on X2 and a great finance Very friendly and patient staff. Was able to get exactly what I wanted. I feel I got a great deal for trade-in, great price on X2 and a great finance rate through BMW. More

Servicing and Repairing the 325XI BMW My daughter, Melissa took our BMW 325Xi to get the back windows fixed because they would not roll up and also found an oil leak and fixed it which we My daughter, Melissa took our BMW 325Xi to get the back windows fixed because they would not roll up and also found an oil leak and fixed it which we paid and let us know what else needs to be repaired on the car, which we appreciated. Melissa said everyone was so nice and helpful. We would highly recommend the Spokane dealership. In fact, we are presently leasing another BMW, which is a X1 SUV. The lease is up early next year and we are thinking we will continue getting another leased BMW. We like the sturdiness and the performance of the BMW and will continue to buy or lease from the Spokane dealership. More