BMW of Spokane

Vehicle recall and service Our service was awesome, all the staff were willing to answer any questions we had. The service was expected to take 2-3 hrs, our car was done sooner, Our service was awesome, all the staff were willing to answer any questions we had. The service was expected to take 2-3 hrs, our car was done sooner, so we were headed home before traffic was heavy! We would give all staff an excellent rating! Thank you, Lori Shaw More

Pit Stop Passing through Spokane to Seattle on a road trip. Required two tires to be replaced as discovered a worn out tire. Kevin squeezed me in between appoi Passing through Spokane to Seattle on a road trip. Required two tires to be replaced as discovered a worn out tire. Kevin squeezed me in between appointments and had me on my way in one very quick pit stop. The attitude of all the staff is remarkable compared to my home town BMW. The little things like the receptionist that walked me to the service desk. (Not scowl and point like back home) Being asked to sit at another reps desk while Kevin finished up with another client. The sales staff love cars and it’s evident as they are happy to just chat. I even considered buying another car while I was there. Recommend this dealership. It was a nice break from the pretentious, self absorbed, over entitled twitts at my home location. If I only lived 400 miles closer. Keep up the good work over there. You give us Bimmer loyalists in Canada somthing to hope for. More

Quality people; quality machine Polite, well mannered, knowledgeable. Good listen skills. Patient and friendly. Process of purchasing the car was a bit long. However, I have no s Polite, well mannered, knowledgeable. Good listen skills. Patient and friendly. Process of purchasing the car was a bit long. However, I have no suggestions as to shorten the experience. More

Friendly service Everything was great but for how much I spent on the extended warranty, nearly $5000, I would have expected a loaner car while my car was being servic Everything was great but for how much I spent on the extended warranty, nearly $5000, I would have expected a loaner car while my car was being serviced for 5 days. That was the only inconvenience. I was very surprised there was no offer of a car, my warranty allows for it. Also thought it would come back vacuumed and clean. Other than those 2 things I was happy with everything else. More

Best detail yet! My jeep unfortunately had to sit outside for four months without the top on. In that time it collected an obscene amount of dust and pollen. My seats My jeep unfortunately had to sit outside for four months without the top on. In that time it collected an obscene amount of dust and pollen. My seats had actually turned a brand new color, a gross pollen yellow. Not to mention, I also have two dogs that I take with me whenever I'm able, one which sheds white hair like crazy. BMW of Spokane's detailing department is AMAZING and Scott (the service advisor) is very easy to work with. My jeep looked stunning. My seats looked brand new and I couldn't find a speck of dog hair in the entire vehicle. More

A Great Experience at BMW of Spokane We recently purchased a new BMW for my wife. Everyone we came in contact with from our initial inquiry to the final paperwork with was very friendly We recently purchased a new BMW for my wife. Everyone we came in contact with from our initial inquiry to the final paperwork with was very friendly and great to work with. The vehicle is great and I would highly recommend BMW of Spokane. More

Very informative Very easy recall repair. In addition, the service specialist Scott answered all my questions and then some. I actually learned a lot more about my car Very easy recall repair. In addition, the service specialist Scott answered all my questions and then some. I actually learned a lot more about my car. More

Only local option Normal Lithia, basic service nothing special. If there was anything closer then two hours away, I would have a choice. The new receptionist was nice Normal Lithia, basic service nothing special. If there was anything closer then two hours away, I would have a choice. The new receptionist was nice and the most courteous person I dealt with. More

Great service! Very personable staff! Our car was ready a few days earlier than anticipated And costs were as estimated. My car was washed and very clean. Scott was very personable!! Gr Our car was ready a few days earlier than anticipated And costs were as estimated. My car was washed and very clean. Scott was very personable!! Great service and professional team!! More

Did what was necessary, no chaos The scheduled service was performed (I had accumulated three recalls which would require all day) and a very nice service loaner was scheduled and p The scheduled service was performed (I had accumulated three recalls which would require all day) and a very nice service loaner was scheduled and provided. All of my questions were answered and I was never left looking for help. I cornered a member of the sales team (Tom Sparks) to ask about the new models and, even though I'm not currently in the market for a new BMW, he was very informative. In summary, the entire facility had a more family-like atmosphere than I had experienced in the past. (My wife was surprised and thrilled that the car came home washed.) More