BMW of Spokane

First oil change & service Though they were dealing with a surprise staff shortage, the shop was able to deliver on its promise to have me in and out within two hours, beating t Though they were dealing with a surprise staff shortage, the shop was able to deliver on its promise to have me in and out within two hours, beating their estimate by 15 minutes. And that even included the carwash and vacuum. More

Very Nice but Not Well Prepared I brought my 2007 E90 in for 4 factory recalls. I called and scheduled the appointment 2 weeks in advance. BMW was well aware of the recalls needed I brought my 2007 E90 in for 4 factory recalls. I called and scheduled the appointment 2 weeks in advance. BMW was well aware of the recalls needed so I was surprised when they said they did not have the sensor part needed for one of the recalls. This led to a 2nd trip and it is not all that easy to have my husband follow me from the valley to BMW, drop me off at work and then ask my co-workers to take me back at the end of the day. Upon my 2nd retrieval of my car, they notified me one of the techs accidentally broke a plastic piece so now the leather bolster on my seat will not stay retracted. They were very forthcoming with that information and everyone was very nice, however....I now have to make yet another trip and endure more inconvenience. 3 trips is a bit excessive that could have been resolved with a little more preparedness of the work and parts needed. More

Quality people; quality machine Polite, well mannered, knowledgeable. Good listen skills. Patient and friendly. Process of purchasing the car was a bit long. However, I have no s Polite, well mannered, knowledgeable. Good listen skills. Patient and friendly. Process of purchasing the car was a bit long. However, I have no suggestions as to shorten the experience. More

Pit Stop Passing through Spokane to Seattle on a road trip. Required two tires to be replaced as discovered a worn out tire. Kevin squeezed me in between appoi Passing through Spokane to Seattle on a road trip. Required two tires to be replaced as discovered a worn out tire. Kevin squeezed me in between appointments and had me on my way in one very quick pit stop. The attitude of all the staff is remarkable compared to my home town BMW. The little things like the receptionist that walked me to the service desk. (Not scowl and point like back home) Being asked to sit at another reps desk while Kevin finished up with another client. The sales staff love cars and it’s evident as they are happy to just chat. I even considered buying another car while I was there. Recommend this dealership. It was a nice break from the pretentious, self absorbed, over entitled twitts at my home location. If I only lived 400 miles closer. Keep up the good work over there. You give us Bimmer loyalists in Canada somthing to hope for. More

Friendly service Everything was great but for how much I spent on the extended warranty, nearly $5000, I would have expected a loaner car while my car was being servic Everything was great but for how much I spent on the extended warranty, nearly $5000, I would have expected a loaner car while my car was being serviced for 5 days. That was the only inconvenience. I was very surprised there was no offer of a car, my warranty allows for it. Also thought it would come back vacuumed and clean. Other than those 2 things I was happy with everything else. More

A Great Experience at BMW of Spokane We recently purchased a new BMW for my wife. Everyone we came in contact with from our initial inquiry to the final paperwork with was very friendly We recently purchased a new BMW for my wife. Everyone we came in contact with from our initial inquiry to the final paperwork with was very friendly and great to work with. The vehicle is great and I would highly recommend BMW of Spokane. More

Best detail yet! My jeep unfortunately had to sit outside for four months without the top on. In that time it collected an obscene amount of dust and pollen. My seats My jeep unfortunately had to sit outside for four months without the top on. In that time it collected an obscene amount of dust and pollen. My seats had actually turned a brand new color, a gross pollen yellow. Not to mention, I also have two dogs that I take with me whenever I'm able, one which sheds white hair like crazy. BMW of Spokane's detailing department is AMAZING and Scott (the service advisor) is very easy to work with. My jeep looked stunning. My seats looked brand new and I couldn't find a speck of dog hair in the entire vehicle. More

Very informative Very easy recall repair. In addition, the service specialist Scott answered all my questions and then some. I actually learned a lot more about my car Very easy recall repair. In addition, the service specialist Scott answered all my questions and then some. I actually learned a lot more about my car. More

Did what was necessary, no chaos The scheduled service was performed (I had accumulated three recalls which would require all day) and a very nice service loaner was scheduled and p The scheduled service was performed (I had accumulated three recalls which would require all day) and a very nice service loaner was scheduled and provided. All of my questions were answered and I was never left looking for help. I cornered a member of the sales team (Tom Sparks) to ask about the new models and, even though I'm not currently in the market for a new BMW, he was very informative. In summary, the entire facility had a more family-like atmosphere than I had experienced in the past. (My wife was surprised and thrilled that the car came home washed.) More

Only local option Normal Lithia, basic service nothing special. If there was anything closer then two hours away, I would have a choice. The new receptionist was nice Normal Lithia, basic service nothing special. If there was anything closer then two hours away, I would have a choice. The new receptionist was nice and the most courteous person I dealt with. More