BMW of Spokane

Spokane BMW went above and beyond Kevin in the service dept. was outstanding in communication and openness about our car woes. He stuck with us even going so far as to call BMW Headqua Kevin in the service dept. was outstanding in communication and openness about our car woes. He stuck with us even going so far as to call BMW Headquarters to help get parts and service covered...and he succeeded. Thanks Kevin! More

Great experience! Found this car online and contacted the dealer. Steve Schneider answered the phone and worked with us on the purchase of our new BMW 330i Hot Rod Wag Found this car online and contacted the dealer. Steve Schneider answered the phone and worked with us on the purchase of our new BMW 330i Hot Rod Wagon. Steve, Bo and Maria and everyone else we met were very professional and made us feel welcome. More

Update on an earlier review for a seat cushion sensor recall On the third attempt, the seat cushion recall update was installed without an issue. In addition in an effort to alleviate all of the aggravation wi On the third attempt, the seat cushion recall update was installed without an issue. In addition in an effort to alleviate all of the aggravation with the earlier attempts to resolve the recall issue, they did a free mini detail on the car. Scott was very supportive and worked diligent on resolving the issue. More

Fantastic. Fast, friendly and accommodating. Their driver took us to the mall and picked us up when we called. The car was washed and ready when we arrived back Fast, friendly and accommodating. Their driver took us to the mall and picked us up when we called. The car was washed and ready when we arrived back to the dealership. More

Excellent Customer Service I purchased my new car over the phone. The sales advisor emailed me quotes and pictures. He assisted me in selecting the model that best suited my nee I purchased my new car over the phone. The sales advisor emailed me quotes and pictures. He assisted me in selecting the model that best suited my needs. My advisor had excellent customer service skills and went above and beyond to ensure that I was a satisfied customer. I would recommend this dealership to anyone who is looking to purchase a BMW. More

Great service! I highly recommend Scott in the service department. He always greets me with a smile & gives me all the details of what needs to be done to my car & h I highly recommend Scott in the service department. He always greets me with a smile & gives me all the details of what needs to be done to my car & how long it will take. Scott keeps me informed as well. It’s a joy working with him! More

Smooth and efficient Brett allowed me to do 3 test drives along with having a Open discussion of pros and cons of different vehicles of many brand names. He truly was a v Brett allowed me to do 3 test drives along with having a Open discussion of pros and cons of different vehicles of many brand names. He truly was a very knowledgeable professional along giving me a custom tour of my new vehicle himself, knowing that I had different needs as a senior. More

Excellent service I had routine warranty service performed on my 2015 X5 d and the experience was excellent. Scott was friendly, professional, and timely. He answered a I had routine warranty service performed on my 2015 X5 d and the experience was excellent. Scott was friendly, professional, and timely. He answered all my questions and got me in and out quickly. More

Friendly, knowledgeble staff I went in for a warranty issue. They stayed in communication the whole day. Text me contact numbers in case I had a question and even washed my car be I went in for a warranty issue. They stayed in communication the whole day. Text me contact numbers in case I had a question and even washed my car before I picked it up. More

Service and new tires Was treated professional and always updated on service progress. Everyone extremely great to work with and attentive. Having a loaner car made it poss Was treated professional and always updated on service progress. Everyone extremely great to work with and attentive. Having a loaner car made it possible for me to have service on my car taken care of More