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BMW of Spokane

Spokane, WA

4.2
565 Reviews

215 E Montgomery Ave

Spokane, WA

99207

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Showing 565 reviews

November 13, 2019

Consistent great service, work done in a timely manner, always on top of it and in communication if any changes occur. I know my car is in good hands! More

by Glama
Recommend Dealer
Yes
Employees Worked With
Kevin Risley
Nov 14, 2019 -

BMW of Spokane responded

Your loyalty has not gone unnoticed and we love having you as a member of our BMW of Spokane Family! We appreciate you taking the time to let us know about your experience and we can't wait to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

October 03, 2019

Outstanding customer service They answered all our question, sent us pictures of our vehicle and went above and beyond to ensure we were satisfied. I would recommend BMW of Spoka More

by Ryan b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett McMahon, Robert Bailey, Bo Lively
Oct 03, 2019 -

BMW of Spokane responded

Hi Ryan, Thank you for sharing your awesome experience! This is the level of service we expect our staff to offer our customers. Please let us know if there is anything else we can do for you, we're more than happy to help! Regards, Phil Brooker General Manager pbrooker@lithia.com

September 07, 2019

Great Service and Great People The moment I pulled into the service drive I was greeted with a smile and asked my last name. The person took my keys and told me my advisor would be More

by Karlbmwm2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Grumbly, Kevin Risley
Sep 09, 2019 -

BMW of Spokane responded

Hi Karl, Providing 5-star service is our top priority and we're so happy to see that our staff provided you just that. Thanks for being a part of our Family and we can't wait to serve you again soon! Take care! Regards, Phil Brooker General Manager pbrooker@lithia.com

August 20, 2019

Great customer service I had great customer service with respect to the airbag recall. They contacted me for the appointment, picked me up at my home to drop it off and ag More

by Carlyle
Recommend Dealer
Yes
Employees Worked With
Kevin Risley
Aug 20, 2019 -

BMW of Spokane responded

Hi Carlyle, Thank you for sharing your awesome experience! This is the level of service we expect our staff to offer our customers. We're so happy to read that everything was done quickly and to your satisfaction. Please let us know if there is anything else we can do for you, we're more than happy to help! Regards, Phil Brooker General Manager pbrooker@lithia.com

July 20, 2019

Horrible Spokane BMW dealership has the worst customer service I have ever had! From the time we signed all the papers on our lease until we turned it in, it More

by porschegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyson Snook
Jul 22, 2019 -

BMW of Spokane responded

We're disappointed to see you've been dissatisfied with your experience here but we've done everything possible to try and assist. The issues with the damages and the charges were not determined by us here at BMW of Spokane but rather by BMW. We just facilitated the turn-in of the vehicle. It is BMW's policy that for the original owner there is complimentary maintenance offered and the customer must complete all maintenance due prior to term or they are charged, we moved our service schedule to complete it so you were not charged. We found a wheel repair person to fix the wheels for much less than what BMW charges in order to help alleviate some of the cost. Also, BMW offers pre-inspection up to 6 months prior to term so customers can have ample time to fix the issues or pay for the repair. Should you like to discuss any of these policies, please feel free to contact me. Regards, Phil Brooker General Manager pbrooker@lithia.com

July 04, 2019

Great car, horrible service department I purchased my car, new, two years ago from Spokane BMW. It is the best car I have had. Taking the car into the BMW Spokane service department is like More

by snorydr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Sukin, Brett McMahon, Kevin Risley, Ralph Shepherd, Bo Lively
Jul 08, 2019 -

BMW of Spokane responded

While pleased to see you had a quality sales experience, we're disappointed the same can't be said about your experience with our service team. I'd like to speak to you about this further and learn more about where we've fallen short, as your business is extremely important to us. Please contact me when you have a moment. I look forward to speaking with you. Regards, Phil Brooker General Manager pbrooker@lithia.com

June 02, 2019

Great customer service! Try here first! I just bought a 2012 VW Jetta tdi on 6/1/19 and am very happy. I went in to look at another car and realized it didn’t fit my needs as hoped. As I was More

by Tdi owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett McMahon, Bo Lively
Jun 03, 2019 -

BMW of Spokane responded

We couldn't be happier to see that our team went above and beyond to provide you with a quality experience. We know that buying a new car can sometimes be difficult, and we're so glad that BMW of Spokane was able to make your experience a positive one! Please feel free to let us know if we can help you with anything else in the future! Regards, Phil Brooker General Manager pbrooker@lithia.com

May 22, 2019

Low pressure and quick loan processing Quickest and easiest financing and signing process I have experienced. Everything was streamlined and ready to go as promised. Very little to fill out More

by Louis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary in the sales department. He is not on your list yet., Bo Lively
May 22, 2019 -

BMW of Spokane responded

Hi Louis, We're very happy to see that our team got you in and out in no time. Buying a new car is an important decision, and we can't thank you enough for choosing us to help you with it! Regards, Phil Brooker General Manager pbrooker@lithia.com

March 31, 2019

Service Kevin is excellent. Always on time and accommodating. Definitely recommend service at BMW Spokane. Have serviced there for over 5 years. Enjoy the p More

by B6Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Risley
Apr 01, 2019 -

BMW of Spokane responded

Thank you for stopping by and sharing your experience with us. Kevin is a huge part of our success here at BMW of Spokane, and we can’t wait to tell him about this positive review! We appreciate your business and we can't wait to see you again soon! Regards, Phil Brooker General Manager pbrooker@lithia.com

March 28, 2019

From a 10 to a 0 over night! I cannot believe how disappointed I am in this dealership. They will not even return a phone call! It's worse now than before! I took it to them TH More

by AmazingWaterfalls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Weiland
Mar 29, 2019 -

BMW of Spokane responded

Thank you for bringing this to our attention. Communication is very important, which is why this is disappointing to read. I'd like the opportunity to speak to you about this in greater detail, as both your opinion and business are extremely important to us. Please contact me when you have an opportunity to speak. Regards, Phil Brooker General Manager pbrooker@lithia.com

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