BMW of Spokane

The staff were attentive and made sure I and my family left happy. My mom and I both bought cars and will be buying our next cars from BMW Spokane. left happy. My mom and I both bought cars and will be buying our next cars from BMW Spokane. More

Scott is very friendly and helpful . Appreciate the service . Enjoy the atmosphere, lattes and cookies. Car runs like a top . Will return when help is needed service . Enjoy the atmosphere, lattes and cookies. Car runs like a top . Will return when help is needed More

We recently bought a car from Derrick McGee. He was a 5 star salesperson! Explained evey feature on the car and followed up to make sure we were satisfied. The purchase went smoothly and BMW was a class a star salesperson! Explained evey feature on the car and followed up to make sure we were satisfied. The purchase went smoothly and BMW was a class act to work with. More

Great Replacement Experience Thank you to the entire group at BMW of Spokane for making the experience of replacing my wife's `01 325i a very pleasant experience. From our show r Thank you to the entire group at BMW of Spokane for making the experience of replacing my wife's `01 325i a very pleasant experience. From our show room greeting from Tom S. to our meeting with salesman Robert F. regarding the replacement process of the wife's 325i to our follow up experience in parts with Mark to get the new car outfitted with snow tires and service with Kevin in getting them mounted. Thank you all! More

Consistent great service, work done in a timely manner, always on top of it and in communication if any changes occur. I know my car is in good hands! always on top of it and in communication if any changes occur. I know my car is in good hands! More

Outstanding customer service They answered all our question, sent us pictures of our vehicle and went above and beyond to ensure we were satisfied. I would recommend BMW of Spoka They answered all our question, sent us pictures of our vehicle and went above and beyond to ensure we were satisfied. I would recommend BMW of Spokane to anyone.... Thank you all More

Great Service and Great People The moment I pulled into the service drive I was greeted with a smile and asked my last name. The person took my keys and told me my advisor would be The moment I pulled into the service drive I was greeted with a smile and asked my last name. The person took my keys and told me my advisor would be with me in a couple min and directed me to the waiting area which was, clean and had great coffee. My advisor was great ! Communication was perfect. Came to pick up my car and it was washed and parked out front waiting for me. Thank you bmw Spokane ! More

Great customer service I had great customer service with respect to the airbag recall. They contacted me for the appointment, picked me up at my home to drop it off and ag I had great customer service with respect to the airbag recall. They contacted me for the appointment, picked me up at my home to drop it off and again to pick up my car. It was finished when they said it would be and they had completely vacuumed it out--. Kevin, my service manager was great! Melinda, Spokane, Washington. 8/20/2019 More

Horrible Spokane BMW dealership has the worst customer service I have ever had! From the time we signed all the papers on our lease until we turned it in, it Spokane BMW dealership has the worst customer service I have ever had! From the time we signed all the papers on our lease until we turned it in, it was an awful experience! The only time they were friendly was getting us to sign the lease papers! My son had leased a BMW in Columbus, OH and they were totally about customer service. When he turned it in there were no extra charges and he had totally ruined his rims. Our BMW had less than 15,000 miles in 3 years and was in mint condition. But 3 of the tires had been curbed slightly and the service was due which is provided free through BMW. So they were going to charge us $750.00 for the service that they do for free! Thank goodness they were able to get it for the FREE service before we turned it in saving us the $750.00. I do not believe all the dealerships operate like this. My son in Ohio had a wonderful experience with his dealership from beginning to the end! We have not purchased another car yet, but definitely would not be going to this dealership! After they read these reviews, they have someone write that they are so sorry we feel this way, but they really could give a rip about taking care of their customers. The BMW corporation should really look at the management at the Spokane, WA BMW! More

Great car, horrible service department I purchased my car, new, two years ago from Spokane BMW. It is the best car I have had. Taking the car into the BMW Spokane service department is like I purchased my car, new, two years ago from Spokane BMW. It is the best car I have had. Taking the car into the BMW Spokane service department is like playing Russian roulette, though. Every time I have been to their service department (six times so far) , they have made errors. Some errors were minor. Some errors more major. They took responsibility for their error one of those times. The rest of the errors I was left to take care of and pay a mechanic (not BMW mechanic) to fix the problems at my own cost. I have never been dissatisfied with a dealership service department until I purchased my car from BMW Spokane, and had my car serviced there. Be sure, that if the service department tells you "it's not a problem" or "we'll take care of it" or "BMWs are difficult to drive" after a bad alignment that they refuse to make right... make sure to get this in writing from whomever you are working with. Make sure the information is entered digitally and printed out. Otherwise BMW Spokane will refuse to honor their commitments to their car owners. They squiggled and squirmed the last time I made them put their comments and commitments into writing. They finally did when I refused to leave until they put their words into writing. Be very aware that they tote their above average service department. It is anything but above average. The worst I have worked with yet in my car ownership life (I have not complaints about past service departments). They made the car buying process easy, though. I love my car. I just wish I liked BMW like I used to. I am looking to upgrade my car. Because BMW treats car owners so poorly, I will likely not own another BMW. Sadly. I love my car, and would love another one. I won't allow this to happen. More