BMW of Spokane

Friendly, Responsive, Professional, and the donuts are good too! They work with you and for you. good too! They work with you and for you. More

Good dealership and my salesman Lucas was awesome but the dealership doesn’t have a good visual appeal to it. The inside of the dealership seems a little run down compared to other BMW dealerships I have be dealership doesn’t have a good visual appeal to it. The inside of the dealership seems a little run down compared to other BMW dealerships I have been to. Other dealerships make your overall experience very special and treat you like a VIP. Lucas my salesman did but the overall dealership doesn’t. Lucas made it a great experience and he is very professional. He is the only salesman I would go to there. More

I have been treated amazing from this dealership. I own two bmws and the customer service and service center have been honest, reliable and wonderful to work with. I will never go to another dealersh I own two bmws and the customer service and service center have been honest, reliable and wonderful to work with. I will never go to another dealership! More

The two employees that were in the service are checking customers in to get their cars serviced this past Saturday March 29 were AWESOME! customers in to get their cars serviced this past Saturday March 29 were AWESOME! More

Thank you Spokane BMW. Great sales and service. Good job to all there. We appreciate you ! Great sales and service. Good job to all there. We appreciate you ! More

Friendly, helpful, & knowledgable. We actually enjoyed interacting with the young woman. I don’t see her name below, however. Thank you. We actually enjoyed interacting with the young woman. I don’t see her name below, however. Thank you. More

Coming from Patrick a service manager, the service is losing money over oil changes and probably on 4 years included services on new vehicles. In my opinion they are going to recommend additional mainten losing money over oil changes and probably on 4 years included services on new vehicles. In my opinion they are going to recommend additional maintenance on the vehicles that they can charge at a premium charge. So be aware! My personal experience is that the recommended an alignment check, even if I mentioned that I did not feel anything I still signed the 300$ alignment fee they might charge if they needed to perform the alignment. In the end of course they charged me. The charge was close to double a normal alignment charge, and the alignment issues were minimal so definitely could have waited. They used to call but now they just make you sign before so you will probably always be charged. In other words, we still need to go there, especially with recent vehicles under BMW maintenance, but know that they don't like it and they will try to charge you extra. More

Our service advisor was great and everything was fixed to my satisfaction. My only issue is your new policy of not keeping our tires anymore when we have the alternate ones on. my satisfaction. My only issue is your new policy of not keeping our tires anymore when we have the alternate ones on. More

Declining Service & Poor Workmanship at BMW of Spokane I’ve been to BMW of Spokane multiple times in the past, but after this last experience, I won’t be returning. Their service has gone downh Spokane I’ve been to BMW of Spokane multiple times in the past, but after this last experience, I won’t be returning. Their service has gone downhill, and the level of care they put into their work is seriously lacking. I brought my car in for repairs, and they had it for 11 days—far longer than expected. During previous visits, they provided a loaner vehicle, but this time they no longer offered one, forcing me to rent a car out of pocket. Since they kept extending the repair time, I ended up returning the rental, expecting my car to be properly fixed when I finally got it back. Unfortunately, that wasn’t the case. As soon as I picked it up, I noticed the engine wasn’t running correctly. On top of that, the check engine light came on, and the car had a rough idle—issues I never had before this visit. To make matters worse, they also failed to properly reinstall my door panel, showing a clear lack of attention to detail. For the amount of time and money I spent, I expected far better. Instead, I’m left wondering if my car was even diagnosed and repaired properly. This dealership used to provide quality service and customer care, but that’s clearly changed. If you’re looking for a reliable and professional place to service your BMW, I’d recommend looking elsewhere. More

Great Service Department! Would recommend to anyone for service and sales. Everyone was great, very friendly and helpful. Would recommend to anyone for service and sales. Everyone was great, very friendly and helpful. More