BMW of Spokane

I got a great lease deal on ‘24 X3, but it didn’t have features I expected. I upgraded to a ‘25 X1 and it is fantastic! Robbie Rosin is the best car rep I’ve ever worked with! He knows every aspect and e features I expected. I upgraded to a ‘25 X1 and it is fantastic! Robbie Rosin is the best car rep I’ve ever worked with! He knows every aspect and every button is this high tech machine. One suggestion: the “finance process” was not fun. If I’d taken all the insurance they tried to sell me, my lease payment would have doubled! That said, I love the car and loved working with Robbie. He was very professional despite me acting like a jerk at one point. Not my best moment. More

Kevin in the service department always has my back. Make scheduling my services easy and seamless. He ensures I know what’s going on with my vehicle and when it will be finished. Make scheduling my services easy and seamless. He ensures I know what’s going on with my vehicle and when it will be finished. More

They are not as friendly about service as when I was buying a car at which time I was a valued customer. Now I’m simply another nobody. I do like my service provider William though. He did a great jo buying a car at which time I was a valued customer. Now I’m simply another nobody. I do like my service provider William though. He did a great job. More

Always very clean, friendly, efficient! Love Audrey with her pink keyboard and mouse and her flowery fingernails!!! Appreciate goodies in waiting area and rides via Lyft! You guys rock!!!!! Love Audrey with her pink keyboard and mouse and her flowery fingernails!!! Appreciate goodies in waiting area and rides via Lyft! You guys rock!!!!! Cindy More

Service department reps can improve on communication with customers. Most of my experiences I am not told how long to expect the service to take and offered transportation. customers. Most of my experiences I am not told how long to expect the service to take and offered transportation. More

Their service department is friendly, helpful and professional. They get the repairs done quickly. We've had great luck with them professional. They get the repairs done quickly. We've had great luck with them More

This dealership always very clean and efficient. .. everyone friendly! Always shiny with free cookies and tea for me!!! .. everyone friendly! Always shiny with free cookies and tea for me!!! More

Kevin, in Service, always does exceptional work for me. The customer lounge is nicely provided too. The customer lounge is nicely provided too. More

I had my summer tires in the back of my car and they just did a tire rotation and alignment check for my winter tires...in April. They charged my $500 for basically useless work because no one had common sen did a tire rotation and alignment check for my winter tires...in April. They charged my $500 for basically useless work because no one had common sense or could be bothered to pick up a phone and talk to me. More