BMW of Southpoint

I recently had my BMW serviced at BMW Southpoint. I have been a customer for the last seven years and they continue to exceed my expectations both in sales and service. The leadership team of Pat Fra I have been a customer for the last seven years and they continue to exceed my expectations both in sales and service. The leadership team of Pat Fradenburg, Jeff Clark, Curtis Aldershof, and Eddie Mayorga are second to none. They are focused on customer service and satisfaction. If you own a BMW, there is no other organization you need for sales. parts or service. More

Service options for routine maintenance are to wait at the dealer for the service to be completed and waste 3 to 4 hours of my day or drop off the car and not have it for 2 days. When I questioned why I c the dealer for the service to be completed and waste 3 to 4 hours of my day or drop off the car and not have it for 2 days. When I questioned why I couldn’t get the car back the same day after dropping it off early in the morning, I was given a xx answer that it is industry standard. That was insulting implying that I’m an idiot for believing him. I own 2 BMWs a Lexus and a Porsche and I assure you that is not industry standard. Your service advisors need to consider that customers are not that gullible. Also, the bad rating is for terrible communication where the service advisor did not bother to update me at the end of the day, and I had to call the next day. In addition, my wife was copied on a text the following day where I was referred to as “this guy”. I’m sure it wasn’t meant to be shared, but it was. A terrible experience. Hope to hear from the service manager, but not holding my breath. Then I get a text to rate the service a 5 to win a prize. You’ve got to be kidding! More

No matter if you are simply looking to buy a new/ used car or if you are a die-hard car enthusiast looking for your dream car, BMW of Southpoint is truly a five Star Team. Our experiences over the past 5 car or if you are a die-hard car enthusiast looking for your dream car, BMW of Southpoint is truly a five Star Team. Our experiences over the past 5 years and 4 cars with management, sales, and service all have been excellent. As an individual that appreciates anything to do with cars including their inner workings, JOSHUA WINSTONE went above and beyond as my client advisor. I am that person who believes that the engineering of the car is as beautiful as the outward appearance, and it was an excellent experience working with JOSHUA WINSTONE, SHAWN CHOUDHRY, and TYLER BOWYER not just because they provide outstanding service but because they truly love cars. Cars are many different things for different people from status symbols to transportation, but some people just simply love cars, if you are a person who loves cars you will love the BMW of Southpoint team. More

Excellent customer service, knowledgeable and courteous staff, quality vehicles. What more is there to say? staff, quality vehicles. What more is there to say? More

I would like to thank Nate Gibson, for going above and beyond to provide me with the best customer experience. Love you, BMW of Southpoint! beyond to provide me with the best customer experience. Love you, BMW of Southpoint! More

Full disclosure. The dealer has a raffle for a $250 Visa card if you leave a 5 star review. This was promised in an email by Pat and Jenn. I went in for an oil cha The dealer has a raffle for a $250 Visa card if you leave a 5 star review. This was promised in an email by Pat and Jenn. I went in for an oil change and booked 3 weeks in advance to get a loaner as last time they were not able to diagnose or fix a door creaking sound. Received a BMW 5 series that had never been washed or vacuumed. Nice car, but dirty. I got my car back on the date promised, my car was cleaned and the this time they were able to diagnose and the door creaking and apply a fix. Still need to drive it more to make sure it was addressed. People at the dealership were very friendly More

Took my X3 xDrive30e for some routine service. Jessica McCaffrey and Master Technician Ted made the process fast and easy and kept me updated with texts and online video of the mechanical work. Jessica McCaffrey and Master Technician Ted made the process fast and easy and kept me updated with texts and online video of the mechanical work. Great job! More

Fast and excellent service! Ms. Jessica McCaffrey and John the master technician kept me consistently updated on my vehicle’s progress while providing a detailed explanation tha Ms. Jessica McCaffrey and John the master technician kept me consistently updated on my vehicle’s progress while providing a detailed explanation that included video. Would recommend to anyone in the area. More

BMW Southpoint has serviced my 2015 328xi for years. Always very helpful and a great experience. Alex K. My service advisor for the last couple of visits, has been great. Always pleasant and thoroughly Always very helpful and a great experience. Alex K. My service advisor for the last couple of visits, has been great. Always pleasant and thoroughly goes through the services performed and any that are recommended. More

I love Hendrick BMW of Southpoint! Everyone from sales to service is phenomenal. My most recent experiences with Alex and Josh from the sales team were easy and stress-free, I knew wha Everyone from sales to service is phenomenal. My most recent experiences with Alex and Josh from the sales team were easy and stress-free, I knew what to expect because their communication was great. I had to get a loaner for service being done to my car, Katelyn made the whole process super easy! William from sales originally helped with my car purchase and got me into a car I absolutely love. You will be taken care of if you come here! The waiting area is very nice and accommodates remote work by providing tables with plugs and plenty of space. Highly recommend!!! More