BMW of Southpoint

Full disclosure. The dealer has a raffle for a $250 Visa card if you leave a 5 star review. This was promised in an email by Pat and Jenn. I went in for an oil cha The dealer has a raffle for a $250 Visa card if you leave a 5 star review. This was promised in an email by Pat and Jenn. I went in for an oil change and booked 3 weeks in advance to get a loaner as last time they were not able to diagnose or fix a door creaking sound. Received a BMW 5 series that had never been washed or vacuumed. Nice car, but dirty. I got my car back on the date promised, my car was cleaned and the this time they were able to diagnose and the door creaking and apply a fix. Still need to drive it more to make sure it was addressed. People at the dealership were very friendly More

Took my X3 xDrive30e for some routine service. Jessica McCaffrey and Master Technician Ted made the process fast and easy and kept me updated with texts and online video of the mechanical work. Jessica McCaffrey and Master Technician Ted made the process fast and easy and kept me updated with texts and online video of the mechanical work. Great job! More

Fast and excellent service! Ms. Jessica McCaffrey and John the master technician kept me consistently updated on my vehicle’s progress while providing a detailed explanation tha Ms. Jessica McCaffrey and John the master technician kept me consistently updated on my vehicle’s progress while providing a detailed explanation that included video. Would recommend to anyone in the area. More

BMW Southpoint has serviced my 2015 328xi for years. Always very helpful and a great experience. Alex K. My service advisor for the last couple of visits, has been great. Always pleasant and thoroughly Always very helpful and a great experience. Alex K. My service advisor for the last couple of visits, has been great. Always pleasant and thoroughly goes through the services performed and any that are recommended. More

I love Hendrick BMW of Southpoint! Everyone from sales to service is phenomenal. My most recent experiences with Alex and Josh from the sales team were easy and stress-free, I knew wha Everyone from sales to service is phenomenal. My most recent experiences with Alex and Josh from the sales team were easy and stress-free, I knew what to expect because their communication was great. I had to get a loaner for service being done to my car, Katelyn made the whole process super easy! William from sales originally helped with my car purchase and got me into a car I absolutely love. You will be taken care of if you come here! The waiting area is very nice and accommodates remote work by providing tables with plugs and plenty of space. Highly recommend!!! More

Anthony was great! Efficient, conscientious, got me a rental on short notice, and kept in touch via texts. Efficient, conscientious, got me a rental on short notice, and kept in touch via texts. More

I brought in a car for a pre-purchase inspection, and was helped by Jessica. Hands down one of the nicest people I ever met. The service at BMW was both professional and extremely welcoming. helped by Jessica. Hands down one of the nicest people I ever met. The service at BMW was both professional and extremely welcoming. More

Representative did not pay attention or even look at me when I went to pick up the car and was trying to ask questions. very disrespectful… ended up taking to Kennett who was very helpful. when I went to pick up the car and was trying to ask questions. very disrespectful… ended up taking to Kennett who was very helpful. More

Service and convenience was right on par, again! Thanks for getting the job done! Patricia and Malcom are the best! Thanks for getting the job done! Patricia and Malcom are the best! More

I've been going to this dealership for the last 9 years for service needs pertaining to my new BMW 328 diesel I bought in 2014. For the first 5-6 years, the service department was reliable, communicated w for service needs pertaining to my new BMW 328 diesel I bought in 2014. For the first 5-6 years, the service department was reliable, communicated well, and fair with pricing. However, in the last 2 years or so reliability and communication has broken down a lot. Sometimes services weren't actually completed and I would have to go back multiple times to get things down. Sometimes for even simple things like oil changes, diesel fluid top off would require my car to stay more than 1 day at the dealership and I wouldn't be told this upfront. I had service completed yesterday and the service rep named Autumn was much more communicative and friendly than other service reps I've dealt with in the last few years. Overall, she made sure the work was completed and even made sure my car was cleaned (washed and vacuumed) before I left. The complimentary washing and vacuuming hadn't taken place in the last couple of years - not sure why..... So I have very MIXED views on this dealership now. I'm sad by this as I'm not sure I'll buy another car from this dealership in the future. Expect a mix bag of service experience. Some really good (like yesterday) and others a nightmare. More