BMW of Southpoint

The customer service that I received from Jennifer Butler was excellent. In addition, the atmosphere is always very inviting, and the vehicle checks received are with video, an added bonus, was excellent. In addition, the atmosphere is always very inviting, and the vehicle checks received are with video, an added bonus, More

Joey was very professional and pleasantly chatty while doing the paperwork for the oil change and the inspection. The the waiting room was clean very comfortable with drinks and snacks while waiting. I c doing the paperwork for the oil change and the inspection. The the waiting room was clean very comfortable with drinks and snacks while waiting. I came in with an appointment for the oil change and inspection and it took little longer than expected but overall it was a great experience. More

Great service . .. always helpful and the associates are some of the best I've dealt with. Professional with a smile. Especially Nate Gibson. .. always helpful and the associates are some of the best I've dealt with. Professional with a smile. Especially Nate Gibson. More

Nate Gibson gave me great customer service! I went in for a routine maintenance and he reminded me of a software update that needed to be done! I went in for a routine maintenance and he reminded me of a software update that needed to be done! More

Joey was easy to work with, communicated well and made the day as painless as possible. Would be glad to work with him again for service needs. the day as painless as possible. Would be glad to work with him again for service needs. More

They were professional and kind. I was advised to get a warranty and it has already paid for itself. Nate was great! He provided me with a car wash and explained to me what was dis I was advised to get a warranty and it has already paid for itself. Nate was great! He provided me with a car wash and explained to me what was discovered in the video reviewing my car’s engine. More

Excellent service team. My long term issue is fixed. They communicate the status and describes the issue what is it and what is the fix they made. My long term issue is fixed. They communicate the status and describes the issue what is it and what is the fix they made. More

They truly value customer service which is rare to find these days. I own a 2022 BMW X3, I drove from Connecticut to North Carolina to search house. My car showed drive train malfunction while driving these days. I own a 2022 BMW X3, I drove from Connecticut to North Carolina to search house. My car showed drive train malfunction while driving to NC. I was nervous as this was a brand new car and only had 4K miles on it. I took it to BMW of Southpoint, Harold Harris was the service manager, he took my car order the part which was supposed to be replaced and also did everything to provide me a loaner. Trust me getting a loner these days is hard because of the chip shortage. from uber ride to loaner I have experienced a beautiful and stress-free service. I am going to BMW of south point for my next electric BMW. Srijoy Guha More

My one year service (oil change) was quick and efficient. Malcolm Fields greeted me and made sure that all of my questions were answered. Malcolm Fields greeted me and made sure that all of my questions were answered. More

I love this dealership and their customer service is outstanding! Also, my service advisor Josh Randle was awesome to work with! outstanding! Also, my service advisor Josh Randle was awesome to work with! More