BMW of Southpoint

From the moment I walked in the door, I was greeted and told a service advisor would be with me shortly. This occurred under three minutes. My basic appointment was to replace some aging tires on my 530e told a service advisor would be with me shortly. This occurred under three minutes. My basic appointment was to replace some aging tires on my 530e 4-door sedan. After my key was scanned, two manufacturer recalls were detected and I agreed to have them done. Also, my vehicle was due due for its annual oil change which was due in one month. I agreed to have it done since this was covered under my maintenance agreement. More

Jeffrey and Jessica are just amazing employees and advisors who deliver every time I visit this dealership! If there is a reason for me to drive to this dealership instead of the competition I have mu advisors who deliver every time I visit this dealership! If there is a reason for me to drive to this dealership instead of the competition I have much closer, it is the amazing service of the employees. More

Very good customer service and service jobs and follow up their work to see every things is okay their work to see every things is okay More

I want to express how satisfied I'am with the service provided by BMW of Southpoint. Jessica McCaffrey one of the most professional service advisor I've encountered. The. customer is recognized as number provided by BMW of Southpoint. Jessica McCaffrey one of the most professional service advisor I've encountered. The. customer is recognized as number one in my view. You are keep informed of the status of your vehicle with video technology and text messaging. During my wait time I had a doctor appointment and Jessica planned the arrangements for me the go to my Dr. appointment and return. The service was completed, and my customer experience was excellent at this dealership. I'm sure the mechanics work was excellent also because the issue was resolved. Great experience. Thank You! More

BMW Southpoint provides exceptional service. Michael is an extremely knowledgeable and helpful sales associate. I have had my car serviced here multiple times and have always had top notch and e Michael is an extremely knowledgeable and helpful sales associate. I have had my car serviced here multiple times and have always had top notch and efficient service. Josh Randle provided excellent customer service. More

BMW of Southpoint always delivers a great service experience. Great transparency, clear explanations, no hassles and quick work. experience. Great transparency, clear explanations, no hassles and quick work. More

My service advisor Nate Gibson was very professional and courteous. Tech video link was a nice feature. I was in / out for my minor service earlier than anticipated. Great experience. courteous. Tech video link was a nice feature. I was in / out for my minor service earlier than anticipated. Great experience. More

I really enjoyed the text and video communication regarding the issues with my car that needed to be repaired. regarding the issues with my car that needed to be repaired. More

Excellent customer service by Jessica McCaffrey and the mechanics took really care of my X3. Thank you! mechanics took really care of my X3. Thank you! More

Jessica the service advisor was super nice with the service. The service was quick. Overall the customer experience has been excellent at this dealership. service. The service was quick. Overall the customer experience has been excellent at this dealership. More