BMW of Southpoint

Best service department I’ve experienced. Came in for a repair - work was done quickly and correctly the first time. Additional repairs were suggested without high pressure tactics - repair Came in for a repair - work was done quickly and correctly the first time. Additional repairs were suggested without high pressure tactics - repairs which, while needing attention, were not urgent enough to be a concern for major damage or safety. This type of professional approach has earned my respect and trust. Nate and Harold have phenomenal memories, recognizing me and calling me by name as I walked through the door. Management of the service department, Jenn and Pat welcomed me at first notice and asked after my family by name. This brings me to the personal nature of this department, which has earned my loyalty. It is rare to find a business that truly excelled at being both personal and professional. Thank you BMW of Southpoint for another excellent experience. More

Josh was great I would give him a 5 start and the lady that checked me out was wonderful good energy great spirit that checked me out was wonderful good energy great spirit More

“Your X1's service is all finished”! This was my text to me after having my waggin serviced!! --Malcolm Fields BMW Southpoint Is a great, pleasant yet knowledgeable when it came down This was my text to me after having my waggin serviced!! --Malcolm Fields BMW Southpoint Is a great, pleasant yet knowledgeable when it came down to helping me service my X1! Very pleasant, skilled yet upfront!!! To the team that begin the service schedule before having Mr.Fields, Jenn and Pat thank you very skilled team!! More

Excellent customer service, friendly staff. The services were done on time, the waiting area was nice. The services were done on time, the waiting area was nice. More

Nate Gibson provided fantastic customer service when it came to bringing in my car for an oil change/preventive maintenance service. came to bringing in my car for an oil change/preventive maintenance service. More

Superb facility- great staff ( I deal mainly with Josh Randle- who is awesome at giving me updates and advice) - great location. They prepare and send the customer a video of the car's inspection so there Randle- who is awesome at giving me updates and advice) - great location. They prepare and send the customer a video of the car's inspection so there are no gimmicks and the inspection is thorough. More

After almost five years and over 150k miles, BMW of Southpoint is my go to shop for my X3 Southpoint is my go to shop for my X3 More

Absolute best service team at BMW of Southpoint in Durham NC that I have had during my several decades of automobile ownership. They take care of our BMWs to an A+ lever of service. Josh is a great listener NC that I have had during my several decades of automobile ownership. They take care of our BMWs to an A+ lever of service. Josh is a great listener and very knowledgeable of BMWs. I highly recommend the BMW team and Josh and his Service Manager (Pat) and am so glad they take care of my cars. More

Ben and Jon were awesome. The customer service exceed my expectations. Super quick transaction and very resourceful. The customer service exceed my expectations. Super quick transaction and very resourceful. More

I am satisfied with the service I received. Alex Kuszajewski was courteous and friendly. Also, Jeff Clark was knowledgeable in answering my questions and concerns. Alex Kuszajewski was courteous and friendly. Also, Jeff Clark was knowledgeable in answering my questions and concerns. More