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BMW of Southpoint

Durham, NC

4.9
1,520 Reviews

225 Kentington Dr

Durham, NC

27713

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Showing 1,520 reviews

July 29, 2022

Ben in sales is amazing. He has my business forever. Jessica in Service is a jewel and super friendly. They have my business forever. More

by actiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Aug 01, 2022 -

BMW of Southpoint responded

Actiller, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

July 29, 2022

I received a letter advising me that my BMW warranty period was drawing to a close and recommended a courtesy vehicle check. I scheduled one and went in, talked to Jessica and the check was accomplishe More

by marklet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Aug 01, 2022 -

BMW of Southpoint responded

Marklet, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2022

Took the X3 in for an ac checkup and an alignment. Thorough technicians diagnosed a more serious issue with the ac, fixed it as good as new. New tires and alignment as well as the detail cleaning ma More

by BMW Bear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Harris
Jul 29, 2022 -

BMW of Southpoint responded

Bmw Bear, we really appreciate your feedback! We're glad to hear we delivered such a great service experience, and help give you the clean, cool, and comfortable ride you deserve. If there's anything further we can do for you, we are happy to help!

July 26, 2022

Clean, well run business. Nate in service was pleasant and helpful. Service tech that did the video of the car was clear and concise. More

by dede6331
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate in service department
Jul 28, 2022 -

BMW of Southpoint responded

Dede6331, we're happy to hear you had such a positive experience with our team! We're glad to hear that the video multi-point inspection was helpful. If there's anything further we can do for you, we are happy to help!

July 26, 2022

Great customer service! Joey was excellent and very helpful and went out of his way to make sure my experience was wonderful. More

by sallybfitz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Adams
Jul 28, 2022 -

BMW of Southpoint responded

Sallybfitz, we are so pleased you enjoyed your service visit to BMW of Southpoint! We are always more than happy to assist you if anything else comes up. Take care!

July 24, 2022

Had issue with cooling system. Anthony our service rep jumped right on it and had us taken care of within hours. Great service! The tech did a great job in fixing our issue More

by Dmartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony In service dept, Tyler Bowyer
Jul 26, 2022 -

BMW of Southpoint responded

Dmartin, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 24, 2022

I always enjoy working with Jessica and Josh when I stop in with my old M3 (171k and counting!) I was initially hesitant to bring a nearly 30 year old car for service at a dealership, but it's been a reall More

by jimmyv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCaffrey, Josh Randle
Jul 26, 2022 -

BMW of Southpoint responded

Jimmyv, we are so happy to read such a great review about BMW of Southpoint! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your service experience for your classic M3! Have a wonderful day!

July 23, 2022

Always feel welcomed here! It’s cool and clean and Harold and Anthony are great. More

by Kathleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Harris and Anthony Scott
Jul 26, 2022 -

BMW of Southpoint responded

Kathleen, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 23, 2022

Kudos to Jessica Mc for her diligence and sensitivity in dealing with a repair issue that went from a 1 day job to 3 days. It was clear that customer satisfaction was paramount, second only to ensuring a qu More

by Richard_L_Tuttle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica McCaffrey
Jul 26, 2022 -

BMW of Southpoint responded

Richard_l_tuttle, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!

July 22, 2022

Harold at Southpoint was the best ever! !! Kept me informed and delivered all information to me on my service. Love my BMW service department. All greet you with a big smile on there face. More

by Trishhamilton
Customer Service
Recommend Dealer
Yes
Employees Worked With
Harold In service department.
Jul 24, 2022 -

BMW of Southpoint responded

Trishhamilton, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

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