BMW of Southpoint

Excellent communication during the diagnosis and repair of our vehicle, especially the video analysis and thorough narrative from the service technician, David Riddle. Our service advisor, Malcolm Fields, of our vehicle, especially the video analysis and thorough narrative from the service technician, David Riddle. Our service advisor, Malcolm Fields, proactively kept us informed of the repair, which was completed ahead of schedule. We were very pleased with the results and highly recommend this BMW service team: professional, knowledgeable, and customer-focused! More

Friendly and very communicative Knew exactly what my car issues were and addressed them properly car issues were and addressed them properly More

Excellent service and communication with me as to the status of my vehicle. They went above and beyond to make sure my car was in tip top shape. status of my vehicle. They went above and beyond to make sure my car was in tip top shape. More

Excellent customer service and a wonderful job servicing my 2013 BMW 320i. Love the video of 12-point evaluation of my car. my 2013 BMW 320i. Love the video of 12-point evaluation of my car. More

The Service and Sales personnel are always very accommodating. They provided a loaner for the weekend and kept me up to date on the progress of the service. I'm in the process of purchasing my f accommodating. They provided a loaner for the weekend and kept me up to date on the progress of the service. I'm in the process of purchasing my forth BMW! More

Very easy to get an appointment, very responsive, very knowledgeable, very friendly and very thorough knowledgeable, very friendly and very thorough More

Superb salesperson who we have worked with for at least 5---could be 6 BMWS = ED HAGEN who is the consummate professional--warm friendly and so much fun to deal with Superb service with Pat and Jenn and 5---could be 6 BMWS = ED HAGEN who is the consummate professional--warm friendly and so much fun to deal with Superb service with Pat and Jenn and in the past Nate We now have two 2022 leased BMWs and will buy tomorrow an IX More

Excellent service. Nate was very responsive to my needs .Work was completed as promised. I would recommend this dealership for all of your service needs. Nate was very responsive to my needs .Work was completed as promised. I would recommend this dealership for all of your service needs. More

BMW of Southpoint repaired a broken side mirror. From the ordering of parts to the repair and delivery of my freshly-washed 340i sedan, the experience was smooth, courteous and convenient. I appreci From the ordering of parts to the repair and delivery of my freshly-washed 340i sedan, the experience was smooth, courteous and convenient. I appreciated that when one extra part had to be ordered the next day, the Concierge service picked up my car from my home and delivered it in a few hours after repair. Coordination by Service advisor Jessica McCaffrey was excellent and much appreciated. More

BMW of Southpoint repaired an on-going issue with the right rear passenger side door. Jeff took the time to listen and understand the randomly occurring issue. They called in the field engineer from BM right rear passenger side door. Jeff took the time to listen and understand the randomly occurring issue. They called in the field engineer from BMW to assist in diagnosing the issue. They finally got to the bottom of the issue and thank goodness the repair was successful. I appreciate the time spent, attention to detail, and superior communication Jeff Clark provided. Also, a big thanks to Patricia for ensuring everything was competed satisfactorily. Keep of the great customer service. More